https://www.bizinsider.co/p/operational-excellence-opex-insight-260423BizInsider: Business | AI | Franchise | Strategy | OE | Leanen2026-04-23T15:35:02+00:00Operational Excellence (OPEX) Insight – Thursday - April 23, 2026: Lost 40% of Its People, GSA Hands 1 Million Work Hours to AI.