<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:googleplay="http://www.google.com/schemas/play-podcasts/1.0"><channel><title><![CDATA[BizInsider: Business | AI | Franchise | Strategy | OE | Lean]]></title><description><![CDATA[All updates and insights about Business | Mindset | Strategy | OE | LSS from DBA John Ngo - Top 40 experts awarded by ASQ.]]></description><link>https://www.bizinsider.co</link><image><url>https://substackcdn.com/image/fetch/$s_!f_sG!,w_256,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6dbb0131-4d6c-4ae8-97d9-3d2d4512bba8_1280x1280.png</url><title>BizInsider: Business | AI | Franchise | Strategy | OE | Lean</title><link>https://www.bizinsider.co</link></image><generator>Substack</generator><lastBuildDate>Sun, 03 May 2026 12:10:45 GMT</lastBuildDate><atom:link href="https://www.bizinsider.co/feed" rel="self" type="application/rss+xml"/><copyright><![CDATA[BizInsider]]></copyright><language><![CDATA[en]]></language><webMaster><![CDATA[johnnews6914@gmail.com]]></webMaster><itunes:owner><itunes:email><![CDATA[johnnews6914@gmail.com]]></itunes:email><itunes:name><![CDATA[BizInsider]]></itunes:name></itunes:owner><itunes:author><![CDATA[BizInsider]]></itunes:author><googleplay:owner><![CDATA[johnnews6914@gmail.com]]></googleplay:owner><googleplay:email><![CDATA[johnnews6914@gmail.com]]></googleplay:email><googleplay:author><![CDATA[BizInsider]]></googleplay:author><itunes:block><![CDATA[Yes]]></itunes:block><item><title><![CDATA[The Operational Excellence Tools Series | #50: 100% Import Tariff on Pharmaceuticals, Global Supply Chains Forced to Redraw the Map.]]></title><description><![CDATA[Welcome to the unique weekend article for the Loyal Fan subscribers-only edition.]]></description><link>https://www.bizinsider.co/p/the-operational-excellence-tools-50</link><guid isPermaLink="false">https://www.bizinsider.co/p/the-operational-excellence-tools-50</guid><pubDate>Sat, 02 May 2026 15:01:32 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!MSEV!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome to the unique weekend article for the<strong> Loyal Fan subscribers-only edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>This is the #50 article of The Operational Excellence Tools Series.</strong></p></div><h1>Outlines and Key Takeaways</h1><blockquote><p><strong>Part 1 &#8211; Official Announcement</strong></p><p><strong>Part 2 &#8211; Background and Meaning</strong></p><p><strong>Part 3 &#8211; Analysis Through the Lens of Operational Excellence</strong></p><p><strong>Part 4 &#8211; Lessons for Businesses</strong></p><p><strong>Part 5 &#8211; Conclusion</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!MSEV!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!MSEV!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!MSEV!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!MSEV!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!MSEV!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!MSEV!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/a74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:120544,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/196119174?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!MSEV!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!MSEV!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!MSEV!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!MSEV!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa74ccbe4-fa7f-4fdb-957d-f20a7623724a_1645x1379.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1: OFFICIAL INFORMATION </strong></h2><p>On April 2, 2026, the United States government issued a Proclamation under <strong>Section 232 of the Trade Expansion Act of 1962</strong> imposing a <strong>100% ad valorem tariff</strong> on all imported <strong>patented pharmaceutical products</strong> and their <strong>active pharmaceutical ingredients (APIs)</strong>, marking one of the most aggressive and consequential trade actions ever directed at the global life sciences sector. The Proclamation establishes a tiered implementation timeline: for <strong>17 specifically named large pharmaceutical companies</strong> listed in <strong>Annex III</strong> of the order, the tariffs become effective on <strong>July 31, 2026</strong>, exactly 120 days after the signing date. For all other importers of covered pharmaceutical products, the tariffs take effect on <strong>September 29, 2026</strong>, 180 days after the Proclamation was issued.</p><p>The 17 companies identified in Annex III represent some of the largest and most influential pharmaceutical corporations on earth: <strong>AbbVie, Amgen, AstraZeneca, Boehringer Ingelheim, Bristol Myers Squibb, Eli Lilly, EMD Serono, Genentech, Gilead Sciences, GlaxoSmithKline/ViiV Healthcare, Johnson &amp; Johnson, Merck Sharp &amp; Dohme, Novartis, Novo Nordisk, Pfizer, Regeneron, and Sanofi</strong>. These 17 entities collectively account for a substantial share of the patented drugs consumed in the American market, and their inclusion on the accelerated timeline signals the scale and seriousness of the policy&#8217;s intent to reshape the pharmaceutical manufacturing landscape.</p><p>The scope of products covered by the tariff is deliberately broad. The <strong>100% duty rate</strong> applies not only to finished patented drug and biologic products but also to the ingredients used to manufacture them, including active pharmaceutical ingredients, <strong>key starting materials (KSMs)</strong>, and pharmaceutical intermediates. This upstream coverage is particularly significant because it targets the entire manufacturing chain, not merely the final product that arrives at pharmacies and hospitals. By imposing the tariff at every level of the production pipeline, the Proclamation ensures that companies cannot circumvent the duty simply by importing raw materials and performing final formulation domestically while leaving the critical upstream chemistry offshore.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/the-operational-excellence-tools-50?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/the-operational-excellence-tools-50?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p>However, the Proclamation also contains several <strong>important exemptions</strong> that substantially narrow its practical impact on certain categories of drugs. <strong>Generic pharmaceutical products</strong>, including <strong>biosimilar products</strong>, are explicitly excluded from the tariff, a carve out that protects a significant portion of the American drug supply from price increases since generics account for approximately <strong>90% of all prescriptions</strong> filled in the United States. Additionally, designated <strong>orphan drugs</strong> used to treat rare diseases are exempt, as are <strong>U.S. origin products</strong> that are manufactured domestically and re-imported after processing abroad. Certain categories of <strong>&#8220;specialty products&#8221;</strong> also fall outside the tariff&#8217;s scope, though the precise boundaries of this exemption remain subject to regulatory interpretation.</p><p>The Proclamation creates a structured system of <strong>tariff mitigation pathways</strong> designed to incentivize pharmaceutical companies to bring manufacturing capacity back to American soil. Companies that submit and receive approval for an <strong>onshoring plan</strong> from the <strong>Secretary of Commerce</strong> qualify for a reduced tariff rate of <strong>20%</strong> instead of the full 100%, a substantial reduction that nonetheless still represents a significant cost increase over the pre-tariff baseline of effectively zero duty on most pharmaceutical imports. This 20% onshoring rate is not permanent; it is scheduled to <strong>rise back to 100% on April 2, 2030</strong>, meaning companies have approximately four years to complete their domestic manufacturing buildout before losing the preferential rate.</p><p>For companies willing to go further, the Proclamation offers an even more favorable arrangement. Companies that both submit an approved onshoring plan <strong>and</strong> enter into a <strong>Most Favored Nation (MFN) pharmaceutical pricing agreement</strong> with the <strong>Secretary of Health and Human Services</strong> can qualify for a <strong>0% tariff rate</strong> until <strong>January 20, 2029</strong>. The MFN pricing component requires companies to ensure that the prices they charge in the United States are no higher than the lowest prices they charge in comparable developed nations, a provision that links trade policy directly to the longstanding debate over why American consumers pay substantially more for the same drugs than patients in Europe, Canada, Japan, and other advanced economies.</p><p>Prior to the formal issuance of the Proclamation, <strong>13 of the 17 Annex III companies</strong> had already entered into <strong>company specific agreements</strong> with the Secretary of Commerce related to Section 232 tariffs on pharmaceutical products and ingredients. The Proclamation formally ratifies these pre-existing agreements and delegates to the Secretary of Commerce the authority to negotiate and implement similar agreements with additional companies going forward. According to official statements, the Section 232 pressure has already triggered approximately <strong>$400 billion in new domestic pharmaceutical investment commitments</strong>, a figure that, if fully realized, would represent the largest wave of pharmaceutical manufacturing construction in American history.</p><p>The operational implications of this tariff regime are immense, particularly when viewed against the backdrop of the pharmaceutical industry&#8217;s current supply chain architecture. According to data from the <strong>U.S. Pharmacopeia (USP)</strong>, approximately <strong>48% of APIs</strong> imported into the United States originate from <strong>India</strong>, while <strong>13%</strong> come from <strong>China</strong>. Domestically produced APIs account for only approximately <strong>10%</strong> of the total American supply. But these direct import figures understate the true depth of the dependency because <strong>India itself relies on China for approximately 70% of its bulk drug intermediates and key starting materials</strong>, creating an indirect exposure that some analysts estimate brings total American reliance on Chinese origin pharmaceutical inputs to as high as <strong>47%</strong> when the full supply chain is traced to its origins.</p><p>The challenge of onshoring pharmaceutical manufacturing is not merely financial but fundamentally <strong>operational and temporal</strong>. Industry analyses indicate that constructing a new pharmaceutical manufacturing facility requires investment ranging from <strong>hundreds of millions to several billion dollars</strong> and typically takes <strong>five to ten years</strong> to become fully operational, accounting for facility construction, equipment installation, process validation, regulatory approval from the <strong>Food and Drug Administration (FDA)</strong>, and workforce training. Moving API production for a single complex molecule from an established overseas facility to a new domestic site can take <strong>three to five years</strong> even under optimal conditions, due to the stringent regulatory requirements governing pharmaceutical manufacturing changes and the need to demonstrate bioequivalence and process consistency at the new site.</p><p>This timeline creates a fundamental tension at the heart of the policy. The tariffs become effective in as little as <strong>120 days</strong> for Annex III companies, but the physical infrastructure required to avoid those tariffs through onshoring cannot realistically be built in fewer than <strong>five years</strong>. Companies are therefore caught in a gap between the policy&#8217;s demands and the physical reality of pharmaceutical manufacturing, a gap that the tiered tariff rates and negotiated agreements are designed to bridge but that nonetheless represents one of the most complex operational challenges the global pharmaceutical industry has ever confronted.</p><p>The broader context of global pharmaceutical trade amplifies the significance of this Proclamation. The global pharmaceutical market was valued at approximately <strong>$1.6 trillion</strong> in 2025, with the United States representing roughly <strong>40% of global pharmaceutical revenue</strong>. Approximately <strong>70 to 80% of global API production</strong> is currently concentrated in <strong>India and China</strong>, reflecting decades of offshoring driven by lower labor costs, less stringent environmental regulations, and the natural clustering effects that have made regions like <strong>Hyderabad</strong> in India and <strong>Zhejiang and Jiangsu</strong> provinces in China into global centers of pharmaceutical chemistry. Reversing this concentration represents not merely a logistical challenge but a fundamental restructuring of an industry whose supply chain geography has been shaped by thirty years of globalization, and the operational complexity of executing this reversal within the compressed timelines the Proclamation demands will test the capabilities of even the most sophisticated pharmaceutical operations organizations in the world.</p>
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   ]]></content:encoded></item><item><title><![CDATA[Chuỗi Công Cụ Operational Excellence | #50: Thuế 100% Lên Dược Phẩm Nhập Khẩu, Chuỗi Cung Ứng Toàn Cầu Buộc Phải Vẽ Lại Bản Đồ.]]></title><description><![CDATA[Ch&#224;o m&#7915;ng b&#7841;n &#273;&#7871;n v&#7899;i b&#224;i vi&#7871;t cu&#7889;i tu&#7847;n &#273;&#7863;c bi&#7879;t d&#224;nh ri&#234;ng cho phi&#234;n b&#7843;n d&#224;nh cho ng&#432;&#7901;i &#273;&#259;ng k&#253; tr&#7843; ph&#237; Loyal Fan.]]></description><link>https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-50</link><guid isPermaLink="false">https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-50</guid><pubDate>Sat, 02 May 2026 15:00:57 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!ZFUN!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Ch&#224;o m&#7915;ng b&#7841;n &#273;&#7871;n v&#7899;i <strong>b&#224;i vi&#7871;t cu&#7889;i tu&#7847;n &#273;&#7863;c bi&#7879;t d&#224;nh ri&#234;ng</strong> cho phi&#234;n b&#7843;n d&#224;nh cho ng&#432;&#7901;i <strong>&#273;&#259;ng k&#253; tr&#7843; ph&#237; Loyal Fan.</strong></em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t s&#7889; 50 trong Chu&#7895;i b&#224;i vi&#7871;t v&#7873; B&#7897; C&#244;ng C&#7909; Operational Excellence.</strong></p></div><h1>N&#7897;i dung</h1><blockquote><p><strong>Ph&#7847;n 1 &#8211; Th&#244;ng tin ch&#237;nh th&#7913;c</strong></p><p><strong>Ph&#7847;n 2 &#8211; B&#7889;i c&#7843;nh th&#7883; tr&#432;&#7901;ng v&#224; &#253; ngh&#297;a</strong></p><p><strong>Ph&#7847;n 3 &#8211; Ph&#226;n t&#237;ch qua l&#259;ng k&#237;nh Operational Excellence</strong></p><p><strong>Ph&#7847;n 4 &#8211; B&#224;i h&#7885;c cho Doanh nghi&#7879;p</strong></p><p><strong>Ph&#7847;n 5 &#8211; K&#7871;t lu&#7853;n</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!ZFUN!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!ZFUN!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!ZFUN!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!ZFUN!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!ZFUN!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!ZFUN!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/14a488af-43c4-4202-a295-741bf8192755_1645x1379.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:131624,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/196125370?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!ZFUN!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!ZFUN!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!ZFUN!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!ZFUN!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F14a488af-43c4-4202-a295-741bf8192755_1645x1379.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PH&#7846;N 1: TH&#212;NG TIN CH&#205;NH TH&#7912;C</strong></h2><p>V&#224;o ng&#224;y 2 th&#225;ng 4 n&#259;m 2026, ch&#237;nh ph&#7911; Hoa K&#7923; ban h&#224;nh S&#7855;c l&#7879;nh theo <strong>&#272;i&#7873;u 232 c&#7911;a &#272;&#7841;o lu&#7853;t M&#7903; r&#7897;ng Th&#432;&#417;ng m&#7841;i 1962</strong> &#225;p thu&#7871; <strong>100% theo gi&#225; tr&#7883; (ad valorem)</strong> l&#234;n t&#7845;t c&#7843; <strong>s&#7843;n ph&#7849;m d&#432;&#7907;c ph&#7849;m c&#243; b&#7857;ng s&#225;ng ch&#7871;</strong> nh&#7853;p kh&#7849;u v&#224; <strong>ho&#7841;t ch&#7845;t d&#432;&#7907;c ph&#7849;m (API)</strong> c&#7911;a ch&#250;ng, &#273;&#225;nh d&#7845;u m&#7897;t trong nh&#7919;ng h&#224;nh &#273;&#7897;ng th&#432;&#417;ng m&#7841;i m&#7841;nh m&#7869; v&#224; c&#243; h&#7853;u qu&#7843; s&#226;u r&#7897;ng nh&#7845;t t&#7915;ng nh&#7855;m v&#224;o ng&#224;nh khoa h&#7885;c &#273;&#7901;i s&#7889;ng to&#224;n c&#7847;u. S&#7855;c l&#7879;nh thi&#7871;t l&#7853;p l&#7883;ch tr&#236;nh tri&#7875;n khai theo t&#7847;ng: &#273;&#7889;i v&#7899;i <strong>17 t&#7853;p &#273;o&#224;n d&#432;&#7907;c ph&#7849;m l&#7899;n &#273;&#432;&#7907;c ch&#7881; &#273;&#237;ch danh</strong> trong <strong>Ph&#7909; l&#7909;c III (Annex III)</strong> c&#7911;a s&#7855;c l&#7879;nh, thu&#7871; quan c&#243; hi&#7879;u l&#7921;c v&#224;o <strong>ng&#224;y 31 th&#225;ng 7 n&#259;m 2026</strong>, &#273;&#250;ng 120 ng&#224;y sau ng&#224;y k&#253;. &#272;&#7889;i v&#7899;i t&#7845;t c&#7843; nh&#224; nh&#7853;p kh&#7849;u s&#7843;n ph&#7849;m d&#432;&#7907;c ph&#7849;m kh&#225;c, thu&#7871; quan c&#243; hi&#7879;u l&#7921;c v&#224;o <strong>ng&#224;y 29 th&#225;ng 9 n&#259;m 2026</strong>, 180 ng&#224;y sau khi S&#7855;c l&#7879;nh &#273;&#432;&#7907;c ban h&#224;nh.</p><p>17 c&#244;ng ty &#273;&#432;&#7907;c x&#225;c &#273;&#7883;nh trong Ph&#7909; l&#7909;c III &#273;&#7841;i di&#7879;n cho m&#7897;t s&#7889; t&#7853;p &#273;o&#224;n d&#432;&#7907;c ph&#7849;m l&#7899;n nh&#7845;t v&#224; c&#243; &#7843;nh h&#432;&#7903;ng nh&#7845;t tr&#234;n th&#7871; gi&#7899;i: <strong>AbbVie, Amgen, AstraZeneca, Boehringer Ingelheim, Bristol Myers Squibb, Eli Lilly, EMD Serono, Genentech, Gilead Sciences, GlaxoSmithKline/ViiV Healthcare, Johnson &amp; Johnson, Merck Sharp &amp; Dohme, Novartis, Novo Nordisk, Pfizer, Regeneron, v&#224; Sanofi</strong>. 17 th&#7921;c th&#7875; n&#224;y c&#7897;ng g&#7897;p chi&#7871;m ph&#7847;n &#273;&#225;ng k&#7875; c&#225;c lo&#7841;i thu&#7889;c c&#243; b&#7857;ng s&#225;ng ch&#7871; &#273;&#432;&#7907;c ti&#234;u th&#7909; t&#7841;i th&#7883; tr&#432;&#7901;ng M&#7929;, v&#224; vi&#7879;c &#273;&#432;a h&#7885; v&#224;o l&#7883;ch tr&#236;nh t&#259;ng t&#7889;c cho th&#7845;y quy m&#244; v&#224; m&#7913;c &#273;&#7897; nghi&#234;m t&#250;c trong &#253; &#273;&#7883;nh t&#225;i &#273;&#7883;nh h&#236;nh b&#7889;i c&#7843;nh s&#7843;n xu&#7845;t d&#432;&#7907;c ph&#7849;m c&#7911;a ch&#237;nh s&#225;ch n&#224;y.</p><p>Ph&#7841;m vi s&#7843;n ph&#7849;m ch&#7883;u thu&#7871; &#273;&#432;&#7907;c thi&#7871;t k&#7871; r&#7897;ng m&#7897;t c&#225;ch c&#243; ch&#7911; &#273;&#237;ch. <strong>M&#7913;c thu&#7871; 100%</strong> &#225;p d&#7909;ng kh&#244;ng ch&#7881; cho s&#7843;n ph&#7849;m thu&#7889;c v&#224; sinh ph&#7849;m c&#243; b&#7857;ng s&#225;ng ch&#7871; th&#224;nh ph&#7849;m m&#224; c&#242;n cho c&#225;c th&#224;nh ph&#7847;n s&#7917; d&#7909;ng &#273;&#7875; s&#7843;n xu&#7845;t ch&#250;ng, bao g&#7891;m ho&#7841;t ch&#7845;t d&#432;&#7907;c ph&#7849;m, <strong>nguy&#234;n li&#7879;u kh&#7903;i &#273;&#7847;u then ch&#7889;t (KSMs)</strong>, v&#224; ch&#7845;t trung gian d&#432;&#7907;c ph&#7849;m. Ph&#7841;m vi bao ph&#7911; th&#432;&#7907;ng ngu&#7891;n n&#224;y &#273;&#7863;c bi&#7879;t quan tr&#7885;ng v&#236; n&#243; nh&#7855;m v&#224;o to&#224;n b&#7897; chu&#7895;i s&#7843;n xu&#7845;t, kh&#244;ng ch&#7881; s&#7843;n ph&#7849;m cu&#7889;i c&#249;ng &#273;&#7871;n nh&#224; thu&#7889;c v&#224; b&#7879;nh vi&#7879;n. B&#7857;ng c&#225;ch &#225;p thu&#7871; &#7903; m&#7885;i c&#7845;p &#273;&#7897; c&#7911;a &#273;&#432;&#7901;ng &#7889;ng s&#7843;n xu&#7845;t, S&#7855;c l&#7879;nh &#273;&#7843;m b&#7843;o r&#7857;ng c&#225;c c&#244;ng ty kh&#244;ng th&#7875; n&#233; thu&#7871; b&#7857;ng c&#225;ch nh&#7853;p nguy&#234;n li&#7879;u th&#244; v&#224; th&#7921;c hi&#7879;n pha ch&#7871; cu&#7889;i c&#249;ng trong n&#432;&#7899;c trong khi &#273;&#7875; to&#224;n b&#7897; h&#243;a h&#7885;c th&#432;&#7907;ng ngu&#7891;n quan tr&#7885;ng &#7903; n&#432;&#7899;c ngo&#224;i.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-50?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-50?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p>Tuy nhi&#234;n, S&#7855;c l&#7879;nh c&#361;ng ch&#7913;a m&#7897;t s&#7889; <strong>mi&#7877;n tr&#7915; quan tr&#7885;ng</strong> thu h&#7865;p &#273;&#225;ng k&#7875; t&#225;c &#273;&#7897;ng th&#7921;c t&#7871; l&#234;n m&#7897;t s&#7889; danh m&#7909;c thu&#7889;c nh&#7845;t &#273;&#7883;nh. <strong>S&#7843;n ph&#7849;m d&#432;&#7907;c ph&#7849;m generic</strong>, bao g&#7891;m <strong>s&#7843;n ph&#7849;m biosimilar</strong>, &#273;&#432;&#7907;c lo&#7841;i tr&#7915; r&#245; r&#224;ng kh&#7887;i thu&#7871; quan, m&#7897;t ngo&#7841;i l&#7879; b&#7843;o v&#7879; ph&#7847;n &#273;&#225;ng k&#7875; ngu&#7891;n cung thu&#7889;c M&#7929; kh&#7887;i t&#259;ng gi&#225; v&#236; thu&#7889;c generic chi&#7871;m kho&#7843;ng <strong>90% t&#7893;ng s&#7889; &#273;&#417;n thu&#7889;c</strong> &#273;&#432;&#7907;c k&#234; t&#7841;i Hoa K&#7923;. Ngo&#224;i ra, <strong>thu&#7889;c m&#7891; c&#244;i (orphan drugs)</strong> &#273;&#432;&#7907;c ch&#7881; &#273;&#7883;nh &#273;&#7875; &#273;i&#7873;u tr&#7883; b&#7879;nh hi&#7871;m c&#361;ng &#273;&#432;&#7907;c mi&#7877;n, c&#249;ng v&#7899;i <strong>s&#7843;n ph&#7849;m c&#243; ngu&#7891;n g&#7889;c Hoa K&#7923;</strong> &#273;&#432;&#7907;c s&#7843;n xu&#7845;t trong n&#432;&#7899;c v&#224; t&#225;i nh&#7853;p sau khi ch&#7871; bi&#7871;n &#7903; n&#432;&#7899;c ngo&#224;i. M&#7897;t s&#7889; danh m&#7909;c <strong>&#8220;s&#7843;n ph&#7849;m &#273;&#7863;c bi&#7879;t&#8221;</strong> c&#361;ng n&#7857;m ngo&#224;i ph&#7841;m vi thu&#7871; quan, m&#7863;c d&#249; ranh gi&#7899;i ch&#237;nh x&#225;c c&#7911;a mi&#7877;n tr&#7915; n&#224;y v&#7851;n c&#242;n ph&#7909; thu&#7897;c v&#224;o di&#7877;n gi&#7843;i quy &#273;&#7883;nh.</p><p>S&#7855;c l&#7879;nh t&#7841;o ra m&#7897;t h&#7879; th&#7889;ng c&#243; c&#7845;u tr&#250;c g&#7891;m <strong>c&#225;c l&#7897; tr&#236;nh gi&#7843;m thi&#7875;u thu&#7871; quan</strong> &#273;&#432;&#7907;c thi&#7871;t k&#7871; &#273;&#7875; khuy&#7871;n kh&#237;ch c&#225;c c&#244;ng ty d&#432;&#7907;c ph&#7849;m &#273;&#432;a n&#259;ng l&#7921;c s&#7843;n xu&#7845;t tr&#7903; l&#7841;i l&#227;nh th&#7893; M&#7929;. C&#225;c c&#244;ng ty n&#7897;p v&#224; nh&#7853;n ph&#234; duy&#7879;t <strong>k&#7871; ho&#7841;ch onshoring</strong> t&#7915; <strong>B&#7897; tr&#432;&#7903;ng Th&#432;&#417;ng m&#7841;i</strong> &#273;&#7911; &#273;i&#7873;u ki&#7879;n h&#432;&#7903;ng m&#7913;c thu&#7871; gi&#7843;m <strong>20%</strong> thay v&#236; 100% &#273;&#7847;y &#273;&#7911;, m&#7897;t m&#7913;c gi&#7843;m &#273;&#225;ng k&#7875; nh&#432;ng v&#7851;n &#273;&#7841;i di&#7879;n cho s&#7921; t&#259;ng chi ph&#237; l&#7899;n so v&#7899;i &#273;&#432;&#7901;ng c&#417; s&#7903; tr&#432;&#7899;c thu&#7871; quan l&#224; g&#7847;n nh&#432; kh&#244;ng c&#243; thu&#7871; nh&#7853;p kh&#7849;u tr&#234;n h&#7847;u h&#7871;t s&#7843;n ph&#7849;m d&#432;&#7907;c ph&#7849;m. M&#7913;c thu&#7871; onshoring 20% n&#224;y kh&#244;ng ph&#7843;i v&#297;nh vi&#7877;n; n&#243; &#273;&#432;&#7907;c l&#234;n l&#7883;ch <strong>t&#259;ng tr&#7903; l&#7841;i 100% v&#224;o ng&#224;y 2 th&#225;ng 4 n&#259;m 2030</strong>, c&#243; ngh&#297;a l&#224; c&#225;c c&#244;ng ty c&#243; kho&#7843;ng b&#7889;n n&#259;m &#273;&#7875; ho&#224;n th&#224;nh vi&#7879;c x&#226;y d&#7921;ng s&#7843;n xu&#7845;t trong n&#432;&#7899;c tr&#432;&#7899;c khi m&#7845;t m&#7913;c thu&#7871; &#432;u &#273;&#227;i.</p><p>&#272;&#7889;i v&#7899;i c&#225;c c&#244;ng ty s&#7861;n s&#224;ng &#273;i xa h&#417;n, S&#7855;c l&#7879;nh cung c&#7845;p m&#7897;t th&#7887;a thu&#7853;n c&#242;n thu&#7853;n l&#7907;i h&#417;n. C&#225;c c&#244;ng ty v&#7915;a n&#7897;p k&#7871; ho&#7841;ch onshoring &#273;&#432;&#7907;c ph&#234; duy&#7879;t <strong>v&#224;</strong> k&#253; k&#7871;t <strong>th&#7887;a thu&#7853;n gi&#225; d&#432;&#7907;c ph&#7849;m T&#7889;i Hu&#7879; Qu&#7889;c (MFN)</strong> v&#7899;i <strong>B&#7897; tr&#432;&#7903;ng Y t&#7871; v&#224; D&#7883;ch v&#7909; Nh&#226;n sinh</strong> c&#243; th&#7875; &#273;&#7911; &#273;i&#7873;u ki&#7879;n h&#432;&#7903;ng <strong>m&#7913;c thu&#7871; 0%</strong> cho &#273;&#7871;n <strong>ng&#224;y 20 th&#225;ng 1 n&#259;m 2029</strong>. Th&#224;nh ph&#7847;n gi&#225; MFN y&#234;u c&#7847;u c&#225;c c&#244;ng ty &#273;&#7843;m b&#7843;o r&#7857;ng gi&#225; h&#7885; t&#237;nh t&#7841;i Hoa K&#7923; kh&#244;ng cao h&#417;n m&#7913;c gi&#225; th&#7845;p nh&#7845;t h&#7885; t&#237;nh t&#7841;i c&#225;c qu&#7889;c gia ph&#225;t tri&#7875;n t&#432;&#417;ng &#273;&#432;&#417;ng, m&#7897;t &#273;i&#7873;u kho&#7843;n li&#234;n k&#7871;t ch&#237;nh s&#225;ch th&#432;&#417;ng m&#7841;i tr&#7921;c ti&#7871;p v&#7899;i cu&#7897;c tranh lu&#7853;n l&#226;u d&#224;i v&#7873; l&#253; do t&#7841;i sao ng&#432;&#7901;i ti&#234;u d&#249;ng M&#7929; tr&#7843; nhi&#7873;u h&#417;n &#273;&#225;ng k&#7875; cho c&#249;ng lo&#7841;i thu&#7889;c so v&#7899;i b&#7879;nh nh&#226;n &#7903; ch&#226;u &#194;u, Canada, Nh&#7853;t B&#7843;n v&#224; c&#225;c n&#7873;n kinh t&#7871; ti&#234;n ti&#7871;n kh&#225;c.</p><p>Tr&#432;&#7899;c khi S&#7855;c l&#7879;nh &#273;&#432;&#7907;c ban h&#224;nh ch&#237;nh th&#7913;c, <strong>13 trong s&#7889; 17 c&#244;ng ty Ph&#7909; l&#7909;c III</strong> &#273;&#227; k&#253; k&#7871;t <strong>c&#225;c th&#7887;a thu&#7853;n ri&#234;ng bi&#7879;t</strong> v&#7899;i B&#7897; tr&#432;&#7903;ng Th&#432;&#417;ng m&#7841;i li&#234;n quan &#273;&#7871;n thu&#7871; quan Section 232 &#273;&#7889;i v&#7899;i s&#7843;n ph&#7849;m v&#224; th&#224;nh ph&#7847;n d&#432;&#7907;c ph&#7849;m. S&#7855;c l&#7879;nh ch&#237;nh th&#7913;c ph&#234; chu&#7849;n c&#225;c th&#7887;a thu&#7853;n c&#243; tr&#432;&#7899;c n&#224;y v&#224; &#7911;y quy&#7873;n cho B&#7897; tr&#432;&#7903;ng Th&#432;&#417;ng m&#7841;i th&#7849;m quy&#7873;n &#273;&#224;m ph&#225;n v&#224; th&#7921;c hi&#7879;n c&#225;c th&#7887;a thu&#7853;n t&#432;&#417;ng t&#7921; v&#7899;i c&#225;c c&#244;ng ty b&#7893; sung trong t&#432;&#417;ng lai. Theo c&#225;c tuy&#234;n b&#7889; ch&#237;nh th&#7913;c, &#225;p l&#7921;c Section 232 &#273;&#227; k&#237;ch ho&#7841;t kho&#7843;ng <strong>400 t&#7927; USD cam k&#7871;t &#273;&#7847;u t&#432; d&#432;&#7907;c ph&#7849;m n&#7897;i &#273;&#7883;a m&#7899;i</strong>, m&#7897;t con s&#7889; n&#7871;u &#273;&#432;&#7907;c hi&#7879;n th&#7921;c h&#243;a &#273;&#7847;y &#273;&#7911; s&#7869; &#273;&#7841;i di&#7879;n cho l&#224;n s&#243;ng x&#226;y d&#7921;ng s&#7843;n xu&#7845;t d&#432;&#7907;c ph&#7849;m l&#7899;n nh&#7845;t trong l&#7883;ch s&#7917; n&#432;&#7899;c M&#7929;.</p><p>H&#7879; qu&#7843; v&#7853;n h&#224;nh c&#7911;a ch&#7871; &#273;&#7897; thu&#7871; quan n&#224;y l&#224; v&#244; c&#249;ng l&#7899;n, &#273;&#7863;c bi&#7879;t khi nh&#236;n tr&#234;n n&#7873;n ki&#7871;n tr&#250;c chu&#7895;i cung &#7913;ng hi&#7879;n t&#7841;i c&#7911;a ng&#224;nh d&#432;&#7907;c ph&#7849;m. Theo d&#7919; li&#7879;u t&#7915; <strong>D&#432;&#7907;c &#273;i&#7875;n Hoa K&#7923; (USP)</strong>, kho&#7843;ng <strong>48% API</strong> nh&#7853;p kh&#7849;u v&#224;o Hoa K&#7923; c&#243; ngu&#7891;n g&#7889;c t&#7915; <strong>&#7844;n &#272;&#7897;</strong>, trong khi <strong>13%</strong> &#273;&#7871;n t&#7915; <strong>Trung Qu&#7889;c</strong>. API s&#7843;n xu&#7845;t trong n&#432;&#7899;c ch&#7881; chi&#7871;m kho&#7843;ng <strong>10%</strong> t&#7893;ng ngu&#7891;n cung M&#7929;. Nh&#432;ng c&#225;c con s&#7889; nh&#7853;p kh&#7849;u tr&#7921;c ti&#7871;p n&#224;y &#273;&#225;nh gi&#225; th&#7845;p chi&#7873;u s&#226;u th&#7921;c s&#7921; c&#7911;a s&#7921; ph&#7909; thu&#7897;c b&#7903;i <strong>b&#7843;n th&#226;n &#7844;n &#272;&#7897; ph&#7909; thu&#7897;c v&#224;o Trung Qu&#7889;c kho&#7843;ng 70% nguy&#234;n li&#7879;u trung gian v&#224; nguy&#234;n li&#7879;u kh&#7903;i &#273;&#7847;u then ch&#7889;t</strong>, t&#7841;o ra m&#7913;c &#273;&#7897; ph&#417;i nhi&#7877;m gi&#225;n ti&#7871;p m&#224; m&#7897;t s&#7889; nh&#224; ph&#226;n t&#237;ch &#432;&#7899;c t&#237;nh &#273;&#432;a t&#7893;ng m&#7913;c ph&#7909; thu&#7897;c c&#7911;a M&#7929; v&#224;o ngu&#7891;n d&#432;&#7907;c ph&#7849;m g&#7889;c Trung Qu&#7889;c l&#234;n t&#7899;i <strong>47%</strong> khi to&#224;n b&#7897; chu&#7895;i cung &#7913;ng &#273;&#432;&#7907;c truy nguy&#234;n v&#7873; ngu&#7891;n g&#7889;c.</p><p>Th&#225;ch th&#7913;c c&#7911;a vi&#7879;c onshoring s&#7843;n xu&#7845;t d&#432;&#7907;c ph&#7849;m kh&#244;ng ch&#7881; l&#224; t&#224;i ch&#237;nh m&#224; c&#259;n b&#7843;n l&#224; <strong>v&#7853;n h&#224;nh v&#224; th&#7901;i gian</strong>. C&#225;c ph&#226;n t&#237;ch ng&#224;nh cho th&#7845;y x&#226;y d&#7921;ng m&#7897;t nh&#224; m&#225;y s&#7843;n xu&#7845;t d&#432;&#7907;c ph&#7849;m m&#7899;i &#273;&#242;i h&#7887;i &#273;&#7847;u t&#432; t&#7915; <strong>h&#224;ng tr&#259;m tri&#7879;u &#273;&#7871;n v&#224;i t&#7927; USD</strong> v&#224; th&#432;&#7901;ng m&#7845;t <strong>n&#259;m &#273;&#7871;n m&#432;&#7901;i n&#259;m</strong> &#273;&#7875; tr&#7903; n&#234;n v&#7853;n h&#224;nh &#273;&#7847;y &#273;&#7911;, t&#237;nh c&#7843; x&#226;y d&#7921;ng c&#417; s&#7903;, l&#7855;p &#273;&#7863;t thi&#7871;t b&#7883;, th&#7849;m &#273;&#7883;nh quy tr&#236;nh, ph&#234; duy&#7879;t quy &#273;&#7883;nh t&#7915; <strong>C&#7909;c Qu&#7843;n l&#253; Th&#7921;c ph&#7849;m v&#224; D&#432;&#7907;c ph&#7849;m (FDA)</strong>, v&#224; &#273;&#224;o t&#7841;o l&#7921;c l&#432;&#7907;ng lao &#273;&#7897;ng. Di chuy&#7875;n s&#7843;n xu&#7845;t API cho m&#7897;t ph&#226;n t&#7917; ph&#7913;c t&#7841;p &#273;&#417;n l&#7867; t&#7915; c&#417; s&#7903; n&#432;&#7899;c ngo&#224;i &#273;&#227; thi&#7871;t l&#7853;p sang &#273;&#7883;a &#273;i&#7875;m n&#7897;i &#273;&#7883;a m&#7899;i c&#243; th&#7875; m&#7845;t <strong>ba &#273;&#7871;n n&#259;m n&#259;m</strong> ngay c&#7843; trong &#273;i&#7873;u ki&#7879;n t&#7889;i &#432;u, do c&#225;c y&#234;u c&#7847;u quy &#273;&#7883;nh nghi&#234;m ng&#7863;t chi ph&#7889;i vi&#7879;c thay &#273;&#7893;i s&#7843;n xu&#7845;t d&#432;&#7907;c ph&#7849;m v&#224; nhu c&#7847;u ch&#7913;ng minh t&#432;&#417;ng &#273;&#432;&#417;ng sinh h&#7885;c v&#224; t&#237;nh nh&#7845;t qu&#225;n quy tr&#236;nh t&#7841;i &#273;&#7883;a &#273;i&#7875;m m&#7899;i.</p><p>L&#7883;ch tr&#236;nh n&#224;y t&#7841;o ra m&#7897;t c&#259;ng th&#7859;ng c&#417; b&#7843;n &#7903; trung t&#226;m ch&#237;nh s&#225;ch. Thu&#7871; quan c&#243; hi&#7879;u l&#7921;c ch&#7881; trong <strong>120 ng&#224;y</strong> &#273;&#7889;i v&#7899;i c&#225;c c&#244;ng ty Ph&#7909; l&#7909;c III, nh&#432;ng h&#7841; t&#7847;ng v&#7853;t l&#253; c&#7847;n thi&#7871;t &#273;&#7875; tr&#225;nh thu&#7871; th&#244;ng qua onshoring kh&#244;ng th&#7875; th&#7921;c t&#7871; &#273;&#432;&#7907;c x&#226;y d&#7921;ng trong &#237;t h&#417;n <strong>n&#259;m n&#259;m</strong>. C&#225;c c&#244;ng ty do &#273;&#243; b&#7883; m&#7855;c k&#7865;t trong kho&#7843;ng c&#225;ch gi&#7919;a y&#234;u c&#7847;u c&#7911;a ch&#237;nh s&#225;ch v&#224; th&#7921;c t&#7871; v&#7853;t l&#253; c&#7911;a s&#7843;n xu&#7845;t d&#432;&#7907;c ph&#7849;m, m&#7897;t kho&#7843;ng c&#225;ch m&#224; c&#225;c m&#7913;c thu&#7871; su&#7845;t theo t&#7847;ng v&#224; th&#7887;a thu&#7853;n &#273;&#224;m ph&#225;n &#273;&#432;&#7907;c thi&#7871;t k&#7871; &#273;&#7875; b&#7855;c c&#7847;u nh&#432;ng v&#7851;n &#273;&#7841;i di&#7879;n cho m&#7897;t trong nh&#7919;ng th&#225;ch th&#7913;c v&#7853;n h&#224;nh ph&#7913;c t&#7841;p nh&#7845;t m&#224; ng&#224;nh d&#432;&#7907;c ph&#7849;m to&#224;n c&#7847;u t&#7915;ng &#273;&#7889;i m&#7863;t.</p><p>B&#7889;i c&#7843;nh r&#7897;ng h&#417;n c&#7911;a th&#432;&#417;ng m&#7841;i d&#432;&#7907;c ph&#7849;m to&#224;n c&#7847;u khu&#7871;ch &#273;&#7841;i &#253; ngh&#297;a c&#7911;a S&#7855;c l&#7879;nh n&#224;y. Th&#7883; tr&#432;&#7901;ng d&#432;&#7907;c ph&#7849;m to&#224;n c&#7847;u &#273;&#432;&#7907;c &#273;&#7883;nh gi&#225; kho&#7843;ng <strong>1,6 ngh&#236;n t&#7927; USD</strong> v&#224;o n&#259;m 2025, v&#7899;i Hoa K&#7923; &#273;&#7841;i di&#7879;n kho&#7843;ng <strong>40% doanh thu d&#432;&#7907;c ph&#7849;m to&#224;n c&#7847;u</strong>. Kho&#7843;ng <strong>70 &#273;&#7871;n 80% s&#7843;n l&#432;&#7907;ng API to&#224;n c&#7847;u</strong> hi&#7879;n t&#7853;p trung t&#7841;i <strong>&#7844;n &#272;&#7897; v&#224; Trung Qu&#7889;c</strong>, ph&#7843;n &#225;nh h&#224;ng th&#7853;p k&#7927; offshoring &#273;&#432;&#7907;c th&#250;c &#273;&#7849;y b&#7903;i chi ph&#237; lao &#273;&#7897;ng th&#7845;p h&#417;n, quy &#273;&#7883;nh m&#244;i tr&#432;&#7901;ng &#237;t nghi&#234;m ng&#7863;t h&#417;n, v&#224; hi&#7879;u &#7913;ng t&#7909; c&#7909;m t&#7921; nhi&#234;n &#273;&#227; bi&#7871;n c&#225;c khu v&#7921;c nh&#432; <strong>Hyderabad</strong> &#7903; &#7844;n &#272;&#7897; v&#224; c&#225;c t&#7881;nh <strong>Chi&#7871;t Giang v&#224; Giang T&#244;</strong> &#7903; Trung Qu&#7889;c th&#224;nh trung t&#226;m h&#243;a d&#432;&#7907;c to&#224;n c&#7847;u. &#272;&#7843;o ng&#432;&#7907;c s&#7921; t&#7853;p trung n&#224;y kh&#244;ng ch&#7881; l&#224; th&#225;ch th&#7913;c h&#7853;u c&#7847;n m&#224; l&#224; s&#7921; t&#225;i c&#7845;u tr&#250;c c&#259;n b&#7843;n c&#7911;a m&#7897;t ng&#224;nh m&#224; &#273;&#7883;a l&#253; chu&#7895;i cung &#7913;ng &#273;&#227; &#273;&#432;&#7907;c &#273;&#7883;nh h&#236;nh b&#7903;i ba m&#432;&#417;i n&#259;m to&#224;n c&#7847;u h&#243;a, v&#224; &#273;&#7897; ph&#7913;c t&#7841;p v&#7853;n h&#224;nh c&#7911;a vi&#7879;c th&#7921;c hi&#7879;n s&#7921; &#273;&#7843;o ng&#432;&#7907;c n&#224;y trong khung th&#7901;i gian n&#233;n m&#224; S&#7855;c l&#7879;nh y&#234;u c&#7847;u s&#7869; th&#7917; th&#225;ch n&#259;ng l&#7921;c c&#7911;a ngay c&#7843; nh&#7919;ng t&#7893; ch&#7913;c v&#7853;n h&#224;nh d&#432;&#7907;c ph&#7849;m tinh vi nh&#7845;t tr&#234;n th&#7871; gi&#7899;i.</p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Thursday - April 30, 2026: 65% Code by AI, 16% Staff Cut, Snap's New Equation.]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; N&#259;m, Ng&#224;y 30/04/2026: 65% Code Do AI Vi&#7871;t, 16% Nh&#226;n S&#7921; B&#7883; C&#7855;t, Ph&#432;&#417;ng Tr&#236;nh M&#7899;i C&#7911;a Snap.]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260430</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260430</guid><pubDate>Thu, 30 Apr 2026 14:02:39 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!1u5j!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!1u5j!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!1u5j!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!1u5j!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!1u5j!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!1u5j!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!1u5j!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:380588,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/195913964?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!1u5j!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!1u5j!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!1u5j!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!1u5j!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F69a48fbb-1abb-40f1-9ebf-e9f62b6bb864_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p>On April 15, 2026, <strong>Snap Inc.</strong>, the parent company of the social media platform Snapchat, officially announced a sweeping reduction in force that would eliminate approximately <strong>1,000 full time positions</strong>, representing roughly <strong>16% of its global workforce</strong>. The announcement came directly from <strong>CEO Evan Spiegel</strong> through an internal memo distributed to all employees, in which he framed the decision not as a retreat or a sign of weakness but as a deliberate strategic realignment designed to position the company for what he described as a fundamentally new era of technology driven work. In addition to the 1,000 positions being eliminated, Snap confirmed that at least <strong>300 open roles</strong> that were actively being recruited for would be immediately closed, effectively removing nearly 1,300 potential positions from the company&#8217;s organizational structure in a single stroke.</p><p>What made this announcement particularly striking was not merely the scale of the cuts but the <strong>rationale Spiegel articulated</strong> to justify them. In his memo, the CEO stated explicitly that advances in <strong>artificial intelligence</strong> had enabled Snap&#8217;s remaining workforce to operate at a significantly higher velocity, reducing what he called &#8220;repetitive work&#8221; and allowing smaller teams to accomplish what previously required much larger groups. The most remarkable data point to emerge from the announcement was Snap&#8217;s disclosure that more than <strong>65% of its new code</strong> was now being generated through <strong>AI powered tools</strong>, a figure that sent shockwaves through the technology industry and beyond because it represented one of the most concrete and quantifiable admissions by a major technology company that AI was not merely augmenting human work but actively and measurably <strong>replacing</strong> it at scale.</p><p>The financial dimensions of the restructuring were equally significant. Snap projected that the workforce reduction would deliver more than <strong>$500 million in annualized cost savings</strong> by the second half of 2026, a figure that underscored just how substantial the financial burden of the eliminated positions had been. The company estimated that it would incur <strong>one time severance charges</strong> ranging from <strong>$95 million to $130 million</strong> to execute the layoffs, meaning that the restructuring would pay for itself within roughly three months of full implementation. For employees affected by the cuts in the United States, Snap committed to providing <strong>four months of severance pay</strong>, continued <strong>healthcare coverage</strong>, accelerated <strong>equity vesting</strong>, and access to <strong>career transition support</strong> services, a package that was broadly viewed as relatively generous compared to industry norms during the current wave of technology sector layoffs.</p><p>The market&#8217;s response to the announcement was immediate and unambiguous. <strong>Snap&#8217;s stock price surged approximately 7%</strong> on the day of the announcement, a reaction that revealed the financial community&#8217;s overwhelming approval of the cost cutting measures and its belief that the company was making the right strategic trade by reducing headcount in favor of AI driven efficiency. This positive market reaction stood in sharp contrast to the human reality of the announcement, creating a tension that would become one of the defining narratives of the story: the same decision that destroyed <strong>1,000 livelihoods</strong> simultaneously created billions of dollars in perceived shareholder value.</p><p>What made the April 15 announcement even more consequential was the fact that it did not occur in isolation. Just weeks earlier, in <strong>March 2026</strong>, Snap had already executed a separate round of cuts that eliminated approximately <strong>1,300 employees</strong>. When combined with the April reduction, this meant that Snap had shed more than <strong>2,300 positions in approximately six weeks</strong>, reducing its workforce from roughly <strong>5,261 employees</strong> at the end of 2025 to fewer than 3,000 in a matter of weeks. The speed and depth of this contraction were remarkable even by the standards of the current technology industry downturn, which has seen more than <strong>96,000 tech workers</strong> lose their positions across <strong>95 companies</strong> in 2026 alone.</p><p>The timing of the announcement also carried significant strategic implications. Snap&#8217;s restructuring came just days before <strong>Meta Platforms</strong> announced its own plan to cut <strong>8,000 employees</strong> (10% of its workforce) to fund AI infrastructure spending projected at <strong>$115 to $135 billion</strong> for 2026, and in the same month that the broader technology sector continued to grapple with the fundamental question of how aggressively to replace human labor with artificial intelligence systems. Spiegel&#8217;s memo positioned Snap not as a company in crisis but as a company that had arrived at the future ahead of its peers, one that had already proven through its <strong>65% AI code generation rate</strong> that the substitution of human intellectual labor with machine generated output was not a theoretical possibility but an <strong>operational reality</strong> already embedded in its daily workflows.</p><p>The <strong>CFO departure</strong> that followed the layoff announcement added another layer of complexity to the story. Industry analysts noted that the timing of the CFO&#8217;s exit, coming so closely after the restructuring announcement, suggested potential internal disagreements about the pace and scope of the transformation Spiegel was driving. Whether the departure reflected philosophical differences about the company&#8217;s direction or simply the natural turnover that accompanies major organizational change remained a subject of speculation, but it reinforced the impression that Snap was undergoing not merely a workforce reduction but a <strong>fundamental reimagining</strong> of what a technology company&#8217;s operating model should look like in the age of generative AI.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260430?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260430?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Tuesday - April 28, 2026: The $13 Billion Divorce: OpenAI Breaks Free, Microsoft Loses Exclusivity.]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; Ba, Ng&#224;y 28/04/2026: Cu&#7897;c Ly H&#244;n 13 T&#7927; USD: OpenAI T&#7921; Do, Microsoft M&#7845;t Quy&#7873;n &#272;&#7897;c Quy&#7873;n.]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260428</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260428</guid><pubDate>Tue, 28 Apr 2026 17:12:53 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!rNo1!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!rNo1!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!rNo1!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!rNo1!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!rNo1!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!rNo1!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!rNo1!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/f91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:374730,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/195773118?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!rNo1!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!rNo1!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!rNo1!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!rNo1!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ff91e1821-3c04-4e7c-be9d-58dd630b65e2_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p>On the morning of April 27, 2026, <strong>Microsoft</strong> and <strong>OpenAI</strong> simultaneously published joint statements announcing a fundamental restructuring of the partnership that has defined the global artificial intelligence landscape since 2019. Microsoft will no longer hold <strong>exclusive rights</strong> to sell, distribute, or resell OpenAI&#8217;s AI models. The exclusivity clause that had given Microsoft sole commercial access to the most powerful AI technology on the planet has been dissolved. OpenAI is now free to sell its products across <strong>any cloud provider</strong>, including <strong>Amazon Web Services</strong> and <strong>Google Cloud Platform</strong>.</p><p>The restructuring touches every dimension of the relationship. Microsoft&#8217;s <strong>license</strong> to OpenAI&#8217;s intellectual property continues through <strong>2032</strong> but is now explicitly <strong>non exclusive</strong>. <strong>Revenue share payments</strong> from OpenAI to Microsoft continue through <strong>2030</strong> but are now subject to a <strong>total cap</strong> not previously in place. Microsoft will <strong>no longer pay</strong> a revenue share to OpenAI on products it resells on Azure. The deal also eliminates the controversial <strong>AGI clause</strong>, which would have automatically transferred OpenAI&#8217;s intellectual property to Microsoft upon achieving artificial general intelligence.</p><p>The partnership began in <strong>July 2019</strong> with a <strong>$1 billion</strong> investment. Between 2021 and early 2023, Microsoft deployed approximately <strong>$2 billion</strong> more. In <strong>January 2023</strong>, weeks after ChatGPT surpassed 100 million users, Microsoft committed roughly <strong>$10 billion</strong>. The total <strong>$13 billion</strong> gave Microsoft a <strong>26.79% stake</strong>, now worth approximately <strong>$228 billion</strong> at OpenAI&#8217;s <strong>$852 billion</strong> valuation, a <strong>17.6x return</strong>. OpenAI&#8217;s revenue trajectory has been extraordinary: <strong>$2 billion</strong> in 2023, <strong>$6 billion</strong> in 2024, <strong>$20 billion</strong> in 2025, reaching approximately <strong>$25 billion</strong> annualized by February 2026. CEO <strong>Sam Altman</strong> forecasts revenue exceeding <strong>$280 billion by 2030</strong>.</p><p>The restructuring was triggered by OpenAI&#8217;s aggressive diversification. In <strong>November 2025</strong>, OpenAI signed a <strong>$38 billion</strong> cloud deal with <strong>AWS</strong>. In <strong>February 2026</strong>, Amazon invested <strong>$50 billion</strong> in OpenAI, with OpenAI committing to spend <strong>$100 billion on AWS</strong> over eight years and deploying <strong>2 gigawatts</strong> of Amazon&#8217;s <strong>Trainium</strong> chips for its enterprise platform <strong>Frontier</strong>. An internal OpenAI memo stated Microsoft had <strong>&#8220;limited our ability&#8221;</strong> to reach enterprise clients. Microsoft reportedly considered legal action but chose negotiation, recognizing that enforcing exclusivity against a partner valued at $852 billion would be commercially destructive.</p><p>Microsoft shares declined on the announcement, though analysts noted the company retains its equity stake, primary cloud partner status with first ship rights on Azure, and deep integration across <strong>Copilot</strong>, <strong>GitHub</strong>, and <strong>Office 365</strong>. The AI cloud market, previously structured as a near duopoly between Microsoft with OpenAI and Amazon with <strong>Anthropic</strong>, now enters a more fluid competitive phase.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260428?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260428?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[The Operational Excellence Tools Series | #49: Amazon Made 30,000 People Train the AI That Replaced Them Before They Left.]]></title><description><![CDATA[Welcome to the unique weekend article for the Loyal Fan subscribers-only edition.]]></description><link>https://www.bizinsider.co/p/the-operational-excellence-tools-49</link><guid isPermaLink="false">https://www.bizinsider.co/p/the-operational-excellence-tools-49</guid><pubDate>Sat, 25 Apr 2026 15:02:17 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!PAZx!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome to the unique weekend article for the<strong> Loyal Fan subscribers-only edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>This is the #49 article of The Operational Excellence Tools Series.</strong></p></div><h1>Outlines and Key Takeaways</h1><blockquote><p><strong>Part 1 &#8211; Official Announcement</strong></p><p><strong>Part 2 &#8211; Background and Meaning</strong></p><p><strong>Part 3 &#8211; Analysis Through the Lens of Operational Excellence</strong></p><p><strong>Part 4 &#8211; Lessons for Businesses</strong></p><p><strong>Part 5 &#8211; Conclusion</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!PAZx!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!PAZx!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 424w, https://substackcdn.com/image/fetch/$s_!PAZx!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 848w, https://substackcdn.com/image/fetch/$s_!PAZx!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 1272w, https://substackcdn.com/image/fetch/$s_!PAZx!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!PAZx!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png" width="1456" height="1221" 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srcset="https://substackcdn.com/image/fetch/$s_!PAZx!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 424w, https://substackcdn.com/image/fetch/$s_!PAZx!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 848w, https://substackcdn.com/image/fetch/$s_!PAZx!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 1272w, https://substackcdn.com/image/fetch/$s_!PAZx!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F8aac4c25-41c6-448b-aa0b-89be42caebad_1528x1281.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1: OFFICIAL INFORMATION </strong></h2><p><strong>On January 28, 2026, Beth Galetti &#8212; Senior Vice President of People Experience and Technology at Amazon &#8212; sent an internal memo announcing the layoff of 16,000 corporate employees globally, marking the largest workforce reduction in the company&#8217;s 30-year history.</strong> But this was not the beginning &#8212; it was <strong>phase two</strong> of a restructuring program that started in October 2025, when Amazon had already cut <strong>14,000 corporate employees</strong> in the first round. In total, within three months from October 2025 to January 2026, Amazon eliminated approximately <strong>30,000 corporate positions</strong> &#8212; equivalent to nearly <strong>10% of the company&#8217;s entire corporate workforce</strong>. The hardest-hit departments included <strong>Amazon Web Services</strong> (cloud computing), <strong>Prime Video</strong> (entertainment), <strong>People Experience and Technology</strong> (HR), and <strong>core retail operations</strong>. Notably, the eliminated positions were not limited to administrative roles but extended to <strong>critical technical functions</strong> &#8212; employees supporting cloud services, analytics platforms, and customer delivery tools were all included.</p><p><strong>CEO Andy Jassy had prepared the intellectual groundwork for these layoffs months in advance through a series of increasingly candid internal memos about AI&#8217;s role in replacing human labor.</strong> In June 2025, Jassy sent a company-wide memo containing the widely quoted statement: <strong>&#8220;As we roll out more Generative AI and agents, it should change the way our work is done. We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs.&#8221;</strong> He added that <strong>&#8220;in the next few years, we expect that this will reduce our total corporate workforce.&#8221;</strong> By January 2026, when the 16,000 round was announced, Jassy escalated the language: <strong>&#8220;Many of these agents have yet to be built, but make no mistake, they&#8217;re coming, and coming fast.&#8221;</strong> He framed the restructuring not as cost-cutting but as <strong>cultural transformation</strong> &#8212; &#8220;reducing layers, increasing ownership, and removing bureaucracy&#8221; &#8212; with the vision of turning Amazon into <strong>&#8220;the world&#8217;s biggest startup.&#8221;</strong></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/the-operational-excellence-tools-49?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/the-operational-excellence-tools-49?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p><strong>But what makes Amazon&#8217;s layoffs an unprecedented event in modern corporate history is not the 30,000 headcount &#8212; it is how Amazon required departing employees to &#8220;train&#8221; the AI replacing them before they left.</strong> According to multiple internal sources cited in media reports &#8212; although Amazon has neither confirmed nor denied publicly &#8212; employees slated for termination were required to participate in <strong>&#8220;knowledge transfer sessions,&#8221;</strong> during which they were asked to <strong>record and describe in detail their decision-making processes, creative workflows, and daily work methods</strong>. These recordings, along with <strong>prompt libraries</strong> generated during the transfer process, were then fed <strong>directly into training datasets</strong> to refine the AI agents that would assume the work they once performed. According to reports, many employees initially <strong>believed they were participating in a standard transition process</strong> &#8212; helping colleagues take over their work &#8212; without realizing that the &#8220;colleague taking over&#8221; was not a human but an <strong>algorithm</strong>. Entire engineering teams were reportedly replaced by <strong>automated workflows</strong> running on <strong>Anthropic&#8217;s Claude Sonnet</strong> platform, where small clusters of senior engineers use advanced AI models to manage workloads that previously required dozens of employees.</p><p><strong>The clearest illustration of the &#8220;train the AI then leave&#8221; model is the Alexa division &#8212; once a flagship of Amazon&#8217;s hardware innovation.</strong> According to internal sources, the Alexa division was <strong>&#8220;hollowed out&#8221;</strong> from over <strong>847 engineers to just 23</strong> &#8212; a <strong>97% reduction</strong> that, if confirmed, would rank among the largest single-division technical contractions in technology industry history. Hardware development was transferred to a team of <strong>31 contractors in Bangalore, India</strong>, operating entirely with <strong>AI coding assistants</strong> to maintain operations at a fraction of the previous cost. This new model &#8212; which analysts call the <strong>&#8220;efficiency matrix&#8221;</strong> &#8212; prioritizes <strong>AI-augmented productivity</strong> over traditional headcount: within divisions like AWS, entire departments are reportedly being consolidated, with small groups of senior engineers using AI to manage workloads that once required dozens of people.</p><p><strong>Regarding support for affected employees, Amazon provided a package including 90 days of full pay and benefits</strong> during the transition period, allowing employees to apply for other internal positions. Those who do not find or pursue new roles receive <strong>severance packages</strong>, continued health insurance, and <strong>outplacement services</strong>. However, it should be noted that reports of a third round &#8212; an additional <strong>14,000 in Q2 2026</strong> &#8212; remain officially unconfirmed. An Amazon spokesperson called these reports <strong>&#8220;false and not based in fact,&#8221;</strong> although multiple internal sources continue to confirm that documents circulating among senior management point toward further reductions. Regardless of the final number, what cannot be denied is that Amazon &#8212; with Jassy&#8217;s vision of <strong>&#8220;agentic workflows&#8221;</strong> and a <strong>&#8220;fewer people, more agents&#8221;</strong> workforce &#8212; is establishing a <strong>new operating model</strong> in which the line between knowledge transfer and self-elimination of one&#8217;s own position becomes nearly indistinguishable.</p>
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   ]]></content:encoded></item><item><title><![CDATA[Chuỗi Công Cụ Operational Excellence | #49: Amazon Bắt 30,000 Người Dạy AI Thay Thế Mình Trước Khi Ra Đi.]]></title><description><![CDATA[Ch&#224;o m&#7915;ng b&#7841;n &#273;&#7871;n v&#7899;i b&#224;i vi&#7871;t cu&#7889;i tu&#7847;n &#273;&#7863;c bi&#7879;t d&#224;nh ri&#234;ng cho phi&#234;n b&#7843;n d&#224;nh cho ng&#432;&#7901;i &#273;&#259;ng k&#253; tr&#7843; ph&#237; Loyal Fan.]]></description><link>https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-49</link><guid isPermaLink="false">https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-49</guid><pubDate>Sat, 25 Apr 2026 15:01:45 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!O-aF!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Ch&#224;o m&#7915;ng b&#7841;n &#273;&#7871;n v&#7899;i <strong>b&#224;i vi&#7871;t cu&#7889;i tu&#7847;n &#273;&#7863;c bi&#7879;t d&#224;nh ri&#234;ng</strong> cho phi&#234;n b&#7843;n d&#224;nh cho ng&#432;&#7901;i <strong>&#273;&#259;ng k&#253; tr&#7843; ph&#237; Loyal Fan.</strong></em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t s&#7889; 49 trong Chu&#7895;i b&#224;i vi&#7871;t v&#7873; B&#7897; C&#244;ng C&#7909; Operational Excellence.</strong></p></div><h1>N&#7897;i dung</h1><blockquote><p><strong>Ph&#7847;n 1 &#8211; Th&#244;ng tin ch&#237;nh th&#7913;c</strong></p><p><strong>Ph&#7847;n 2 &#8211; B&#7889;i c&#7843;nh th&#7883; tr&#432;&#7901;ng v&#224; &#253; ngh&#297;a</strong></p><p><strong>Ph&#7847;n 3 &#8211; Ph&#226;n t&#237;ch qua l&#259;ng k&#237;nh Operational Excellence</strong></p><p><strong>Ph&#7847;n 4 &#8211; B&#224;i h&#7885;c cho Doanh nghi&#7879;p</strong></p><p><strong>Ph&#7847;n 5 &#8211; K&#7871;t lu&#7853;n</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!O-aF!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!O-aF!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 424w, https://substackcdn.com/image/fetch/$s_!O-aF!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 848w, https://substackcdn.com/image/fetch/$s_!O-aF!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 1272w, https://substackcdn.com/image/fetch/$s_!O-aF!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!O-aF!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:118465,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/195418455?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!O-aF!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 424w, https://substackcdn.com/image/fetch/$s_!O-aF!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 848w, https://substackcdn.com/image/fetch/$s_!O-aF!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 1272w, https://substackcdn.com/image/fetch/$s_!O-aF!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F08d099e7-16cb-4e27-9f3d-0c7e0d24b9d0_1528x1281.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PH&#7846;N 1: TH&#212;NG TIN CH&#205;NH TH&#7912;C</strong></h2><p><strong>Ng&#224;y 28 th&#225;ng 1 n&#259;m 2026, Beth Galetti &#8212; Ph&#243; Ch&#7911; t&#7883;ch C&#7845;p cao ph&#7909; tr&#225;ch Tr&#7843;i nghi&#7879;m v&#224; C&#244;ng ngh&#7879; Nh&#226;n s&#7921; (People Experience and Technology) t&#7841;i Amazon &#8212; g&#7917;i memo n&#7897;i b&#7897; th&#244;ng b&#225;o sa th&#7843;i 16,000 nh&#226;n vi&#234;n doanh nghi&#7879;p tr&#234;n to&#224;n c&#7847;u, &#273;&#225;nh d&#7845;u &#273;&#7907;t c&#7855;t gi&#7843;m l&#7921;c l&#432;&#7907;ng lao &#273;&#7897;ng l&#7899;n nh&#7845;t trong l&#7883;ch s&#7917; 30 n&#259;m c&#7911;a c&#244;ng ty.</strong> Nh&#432;ng &#273;&#226;y kh&#244;ng ph&#7843;i l&#224; kh&#7903;i &#273;&#7847;u m&#224; l&#224; <strong>giai &#273;o&#7841;n hai</strong> c&#7911;a m&#7897;t ch&#432;&#417;ng tr&#236;nh t&#225;i c&#7845;u tr&#250;c b&#7855;t &#273;&#7847;u t&#7915; th&#225;ng 10 n&#259;m 2025, khi Amazon &#273;&#227; c&#7855;t gi&#7843;m <strong>14,000 nh&#226;n s&#7921; doanh nghi&#7879;p</strong> trong &#273;&#7907;t &#273;&#7847;u ti&#234;n. T&#7893;ng c&#7897;ng trong v&#242;ng ba th&#225;ng, t&#7915; th&#225;ng 10/2025 &#273;&#7871;n th&#225;ng 1/2026, Amazon lo&#7841;i b&#7887; kho&#7843;ng <strong>30,000 v&#7883; tr&#237; doanh nghi&#7879;p</strong> &#8212; t&#432;&#417;ng &#273;&#432;&#417;ng g&#7847;n <strong>10% to&#224;n b&#7897; l&#7921;c l&#432;&#7907;ng lao &#273;&#7897;ng v&#259;n ph&#242;ng</strong> c&#7911;a t&#7853;p &#273;o&#224;n. C&#225;c b&#7897; ph&#7853;n b&#7883; &#7843;nh h&#432;&#7903;ng n&#7863;ng nh&#7845;t bao g&#7891;m <strong>Amazon Web Services</strong> (&#273;i&#7879;n to&#225;n &#273;&#225;m m&#226;y), <strong>Prime Video</strong> (gi&#7843;i tr&#237;), <strong>People Experience and Technology</strong> (nh&#226;n s&#7921;), v&#224; <strong>v&#7853;n h&#224;nh b&#225;n l&#7867; c&#7889;t l&#245;i</strong> (core retail operations). &#272;&#225;ng ch&#250; &#253;, c&#225;c v&#7883; tr&#237; b&#7883; lo&#7841;i b&#7887; kh&#244;ng ch&#7881; gi&#7899;i h&#7841;n &#7903; c&#225;c vai tr&#242; h&#224;nh ch&#237;nh m&#224; m&#7903; r&#7897;ng sang <strong>c&#225;c ch&#7913;c n&#259;ng k&#7929; thu&#7853;t quan tr&#7885;ng</strong> &#8212; nh&#226;n vi&#234;n h&#7895; tr&#7907; d&#7883;ch v&#7909; &#273;&#225;m m&#226;y, n&#7873;n t&#7843;ng ph&#226;n t&#237;ch, v&#224; c&#244;ng c&#7909; giao h&#224;ng kh&#225;ch h&#224;ng &#273;&#7873;u n&#7857;m trong danh s&#225;ch.</p><p><strong>CEO Andy Jassy &#273;&#227; chu&#7849;n b&#7883; m&#7863;t b&#7857;ng t&#432; t&#432;&#7903;ng cho &#273;&#7907;t sa th&#7843;i n&#224;y t&#7915; nhi&#7873;u th&#225;ng tr&#432;&#7899;c th&#244;ng qua m&#7897;t lo&#7841;t memo n&#7897;i b&#7897; ng&#224;y c&#224;ng th&#7859;ng th&#7855;n v&#7873; vai tr&#242; c&#7911;a AI trong vi&#7879;c thay th&#7871; lao &#273;&#7897;ng con ng&#432;&#7901;i.</strong> V&#224;o th&#225;ng 6 n&#259;m 2025, Jassy g&#7917;i memo cho to&#224;n b&#7897; nh&#226;n vi&#234;n v&#7899;i tuy&#234;n b&#7889; &#273;&#432;&#7907;c tr&#237;ch d&#7851;n r&#7897;ng r&#227;i: <strong>&#8220;As we roll out more Generative AI and agents, it should change the way our work is done. We will need fewer people doing some of the jobs that are being done today, and more people doing other types of jobs&#8221;</strong> (Khi ch&#250;ng t&#244;i tri&#7875;n khai th&#234;m AI t&#7841;o sinh v&#224; c&#225;c agent, &#273;i&#7873;u &#273;&#243; s&#7869; thay &#273;&#7893;i c&#225;ch ch&#250;ng ta l&#224;m vi&#7879;c. Ch&#250;ng t&#244;i s&#7869; c&#7847;n &#237;t ng&#432;&#7901;i h&#417;n cho m&#7897;t s&#7889; c&#244;ng vi&#7879;c &#273;ang &#273;&#432;&#7907;c th&#7921;c hi&#7879;n hi&#7879;n t&#7841;i, v&#224; nhi&#7873;u ng&#432;&#7901;i h&#417;n cho c&#225;c lo&#7841;i c&#244;ng vi&#7879;c kh&#225;c). &#212;ng n&#243;i th&#234;m r&#7857;ng <strong>&#8220;trong v&#224;i n&#259;m t&#7899;i, ch&#250;ng t&#244;i k&#7923; v&#7885;ng &#273;i&#7873;u n&#224;y s&#7869; gi&#7843;m t&#7893;ng l&#7921;c l&#432;&#7907;ng lao &#273;&#7897;ng doanh nghi&#7879;p.&#8221;</strong> &#272;&#7871;n th&#225;ng 1/2026, khi &#273;&#7907;t 16,000 &#273;&#432;&#7907;c c&#244;ng b&#7889;, Jassy leo thang ng&#244;n ng&#7919;: <strong>&#8220;Many of these agents have yet to be built, but make no mistake, they&#8217;re coming, and coming fast&#8221;</strong> (Nhi&#7873;u agent n&#224;y ch&#432;a &#273;&#432;&#7907;c x&#226;y d&#7921;ng, nh&#432;ng &#273;&#7915;ng nh&#7847;m l&#7851;n, ch&#250;ng &#273;ang &#273;&#7871;n, v&#224; &#273;&#7871;n r&#7845;t nhanh). &#212;ng &#273;&#243;ng khung cu&#7897;c t&#225;i c&#7845;u tr&#250;c kh&#244;ng ph&#7843;i l&#224; c&#7855;t gi&#7843;m chi ph&#237; m&#224; l&#224; <strong>chuy&#7875;n &#273;&#7893;i v&#259;n h&#243;a</strong> &#8212; &#8220;reducing layers, increasing ownership, and removing bureaucracy&#8221; (gi&#7843;m t&#7847;ng qu&#7843;n l&#253;, t&#259;ng quy&#7873;n s&#7903; h&#7919;u, v&#224; lo&#7841;i b&#7887; b&#7897; m&#225;y quan li&#234;u) &#8212; v&#7899;i t&#7847;m nh&#236;n bi&#7871;n Amazon th&#224;nh <strong>&#8220;the world&#8217;s biggest startup&#8221;</strong> (c&#244;ng ty kh&#7903;i nghi&#7879;p l&#7899;n nh&#7845;t th&#7871; gi&#7899;i).</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-49?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-49?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p><strong>Nh&#432;ng &#273;i&#7873;u khi&#7871;n &#273;&#7907;t sa th&#7843;i c&#7911;a Amazon tr&#7903; th&#224;nh s&#7921; ki&#7879;n ch&#432;a c&#243; ti&#7873;n l&#7879; trong l&#7883;ch s&#7917; doanh nghi&#7879;p hi&#7879;n &#273;&#7841;i kh&#244;ng ph&#7843;i l&#224; quy m&#244; 30,000 ng&#432;&#7901;i &#8212; m&#224; l&#224; c&#225;ch Amazon y&#234;u c&#7847;u nh&#226;n vi&#234;n s&#7855;p ra &#273;i &#8220;&#273;&#224;o t&#7841;o&#8221; AI thay th&#7871; ch&#237;nh m&#236;nh tr&#432;&#7899;c khi r&#7901;i &#273;i.</strong> Theo nhi&#7873;u ngu&#7891;n n&#7897;i b&#7897; &#273;&#432;&#7907;c b&#225;o ch&#237; tr&#237;ch d&#7851;n &#8212; m&#7863;c d&#249; Amazon ch&#432;a x&#225;c nh&#7853;n ho&#7863;c ph&#7911; nh&#7853;n c&#244;ng khai &#8212; nh&#226;n vi&#234;n thu&#7897;c di&#7879;n sa th&#7843;i ph&#7843;i tham gia c&#225;c bu&#7893;i <strong>&#8220;knowledge transfer sessions&#8221;</strong> (phi&#234;n chuy&#7875;n giao ki&#7871;n th&#7913;c), trong &#273;&#243; h&#7885; &#273;&#432;&#7907;c y&#234;u c&#7847;u <strong>ghi h&#236;nh v&#224; m&#244; t&#7843; chi ti&#7871;t quy tr&#236;nh ra quy&#7871;t &#273;&#7883;nh, quy tr&#236;nh s&#225;ng t&#7841;o, v&#224; ph&#432;&#417;ng ph&#225;p l&#224;m vi&#7879;c h&#224;ng ng&#224;y</strong> c&#7911;a m&#236;nh. C&#225;c b&#7843;n ghi h&#236;nh n&#224;y, c&#249;ng v&#7899;i <strong>prompt libraries</strong> (th&#432; vi&#7879;n c&#226;u l&#7879;nh) &#273;&#432;&#7907;c t&#7841;o ra trong qu&#225; tr&#236;nh chuy&#7875;n giao, sau &#273;&#243; &#273;&#432;&#7907;c &#273;&#432;a <strong>tr&#7921;c ti&#7871;p v&#224;o b&#7897; d&#7919; li&#7879;u &#273;&#224;o t&#7841;o</strong> &#273;&#7875; tinh ch&#7881;nh c&#225;c AI agents s&#7869; &#273;&#7843;m nh&#7853;n c&#244;ng vi&#7879;c m&#224; h&#7885; t&#7915;ng th&#7921;c hi&#7879;n. Theo c&#225;c b&#225;o c&#225;o, nhi&#7873;u nh&#226;n vi&#234;n ban &#273;&#7847;u <strong>tin r&#7857;ng h&#7885; &#273;ang tham gia m&#7897;t quy tr&#236;nh chuy&#7875;n giao ti&#234;u chu&#7849;n</strong> &#8212; gi&#250;p &#273;&#7891;ng nghi&#7879;p ti&#7871;p nh&#7853;n c&#244;ng vi&#7879;c &#8212; m&#224; kh&#244;ng nh&#7853;n ra r&#7857;ng &#8220;&#273;&#7891;ng nghi&#7879;p ti&#7871;p nh&#7853;n&#8221; kh&#244;ng ph&#7843;i l&#224; con ng&#432;&#7901;i m&#224; l&#224; <strong>thu&#7853;t to&#225;n</strong>. To&#224;n b&#7897; c&#225;c nh&#243;m k&#7929; thu&#7853;t &#273;&#432;&#7907;c cho l&#224; &#273;&#227; b&#7883; thay th&#7871; b&#7903;i <strong>automated workflows</strong> (quy tr&#236;nh t&#7921; &#273;&#7897;ng) v&#7853;n h&#224;nh tr&#234;n n&#7873;n t&#7843;ng <strong>Claude Sonnet c&#7911;a Anthropic</strong>, trong &#273;&#243; c&#225;c c&#7909;m nh&#7887; k&#7929; s&#432; c&#7845;p cao s&#7917; d&#7909;ng m&#244; h&#236;nh AI ti&#234;n ti&#7871;n &#273;&#7875; qu&#7843;n l&#253; kh&#7889;i l&#432;&#7907;ng c&#244;ng vi&#7879;c m&#224; tr&#432;&#7899;c &#273;&#226;y &#273;&#242;i h&#7887;i h&#224;ng ch&#7909;c nh&#226;n vi&#234;n.</p><p><strong>Tr&#432;&#7901;ng h&#7907;p minh h&#7885;a r&#245; r&#224;ng nh&#7845;t cho m&#244; h&#236;nh &#8220;d&#7841;y AI r&#7891;i ra &#273;i&#8221; l&#224; b&#7897; ph&#7853;n Alexa &#8212; t&#7915;ng l&#224; bi&#7875;u t&#432;&#7907;ng &#273;&#7893;i m&#7899;i ph&#7847;n c&#7913;ng c&#7911;a Amazon.</strong> Theo c&#225;c ngu&#7891;n n&#7897;i b&#7897;, b&#7897; ph&#7853;n Alexa b&#7883; <strong>&#8220;hollowed out&#8221;</strong> (r&#250;t ru&#7897;t) t&#7915; h&#417;n <strong>847 k&#7929; s&#432; xu&#7889;ng ch&#7881; c&#242;n 23 ng&#432;&#7901;i</strong> &#8212; m&#7897;t m&#7913;c gi&#7843;m <strong>97%</strong> m&#224; n&#7871;u &#273;&#432;&#7907;c x&#225;c nh&#7853;n s&#7869; l&#224; m&#7897;t trong nh&#7919;ng &#273;&#7907;t thu h&#7865;p b&#7897; ph&#7853;n k&#7929; thu&#7853;t l&#7899;n nh&#7845;t trong l&#7883;ch s&#7917; ng&#224;nh c&#244;ng ngh&#7879;. Ph&#225;t tri&#7875;n ph&#7847;n c&#7913;ng &#273;&#432;&#7907;c chuy&#7875;n sang m&#7897;t nh&#243;m <strong>31 nh&#224; th&#7847;u t&#7841;i Bangalore, &#7844;n &#272;&#7897;</strong>, s&#7917; d&#7909;ng yo&#224;n to&#224;n <strong>AI coding assistants</strong> &#273;&#7875; duy tr&#236; ho&#7841;t &#273;&#7897;ng v&#7899;i chi ph&#237; ch&#7881; b&#7857;ng m&#7897;t ph&#7847;n nh&#7887; so v&#7899;i tr&#432;&#7899;c &#273;&#226;y. M&#244; h&#236;nh m&#7899;i n&#224;y &#8212; m&#224; c&#225;c nh&#224; ph&#226;n t&#237;ch g&#7885;i l&#224; <strong>&#8220;efficiency matrix&#8221;</strong> &#8212; &#432;u ti&#234;n <strong>n&#259;ng su&#7845;t &#273;&#432;&#7907;c AI khu&#7871;ch &#273;&#7841;i</strong> (AI-augmented productivity) thay v&#236; s&#7889; l&#432;&#7907;ng nh&#226;n s&#7921; truy&#7873;n th&#7889;ng: trong c&#225;c b&#7897; ph&#7853;n nh&#432; AWS, to&#224;n b&#7897; ph&#242;ng ban &#273;&#432;&#7907;c cho l&#224; &#273;ang &#273;&#432;&#7907;c h&#7907;p nh&#7845;t, v&#7899;i c&#225;c nh&#243;m nh&#7887; k&#7929; s&#432; c&#7845;p cao s&#7917; d&#7909;ng AI &#273;&#7875; qu&#7843;n l&#253; kh&#7889;i l&#432;&#7907;ng c&#244;ng vi&#7879;c t&#7915;ng c&#7847;n h&#224;ng ch&#7909;c ng&#432;&#7901;i.</p><p><strong>V&#7873; m&#7863;t h&#7895; tr&#7907; nh&#226;n vi&#234;n b&#7883; &#7843;nh h&#432;&#7903;ng, Amazon cung c&#7845;p g&#243;i g&#7891;m 90 ng&#224;y l&#432;&#417;ng v&#224; ph&#250;c l&#7907;i &#273;&#7847;y &#273;&#7911;</strong> trong th&#7901;i gian chuy&#7875;n ti&#7871;p, cho ph&#233;p nh&#226;n vi&#234;n n&#7897;p &#273;&#417;n v&#224;o c&#225;c v&#7883; tr&#237; n&#7897;i b&#7897; kh&#225;c. Nh&#7919;ng ai kh&#244;ng t&#236;m &#273;&#432;&#7907;c ho&#7863;c kh&#244;ng theo &#273;u&#7893;i v&#7883; tr&#237; m&#7899;i s&#7869; nh&#7853;n <strong>g&#243;i tr&#7907; c&#7845;p th&#244;i vi&#7879;c</strong> (severance package), b&#7843;o hi&#7875;m y t&#7871; ti&#7871;p t&#7909;c, v&#224; <strong>d&#7883;ch v&#7909; h&#7895; tr&#7907; t&#236;m vi&#7879;c</strong> (outplacement services). Tuy nhi&#234;n, c&#7847;n l&#432;u &#253; r&#7857;ng c&#225;c b&#225;o c&#225;o v&#7873; &#273;&#7907;t c&#7855;t gi&#7843;m th&#7913; ba &#8212; th&#234;m <strong>14,000 ng&#432;&#7901;i v&#224;o qu&#253; 2/2026</strong> &#8212; v&#7851;n ch&#432;a &#273;&#432;&#7907;c x&#225;c nh&#7853;n ch&#237;nh th&#7913;c. Ng&#432;&#7901;i ph&#225;t ng&#244;n Amazon g&#7885;i c&#225;c b&#225;o c&#225;o n&#224;y l&#224; <strong>&#8220;false and not based in fact&#8221;</strong> (sai s&#7921; th&#7853;t v&#224; kh&#244;ng d&#7921;a tr&#234;n th&#7921;c t&#7871;), m&#7863;c d&#249; nhi&#7873;u ngu&#7891;n n&#7897;i b&#7897; ti&#7871;p t&#7909;c x&#225;c nh&#7853;n r&#7857;ng t&#224;i li&#7879;u l&#432;u h&#224;nh trong ban l&#227;nh &#273;&#7841;o c&#7845;p cao ch&#7881; v&#7873; h&#432;&#7899;ng c&#7855;t gi&#7843;m th&#234;m. B&#7845;t k&#7875; con s&#7889; cu&#7889;i c&#249;ng l&#224; bao nhi&#234;u, &#273;i&#7873;u kh&#244;ng th&#7875; ph&#7911; nh&#7853;n l&#224; Amazon &#8212; v&#7899;i t&#7847;m nh&#236;n c&#7911;a Jassy v&#7873; <strong>&#8220;agentic workflows&#8221;</strong> v&#224; l&#7921;c l&#432;&#7907;ng lao &#273;&#7897;ng <strong>&#8220;fewer people, more agents&#8221;</strong> &#8212; &#273;ang thi&#7871;t l&#7853;p m&#7897;t <strong>m&#244; h&#236;nh v&#7853;n h&#224;nh m&#7899;i</strong> m&#224; trong &#273;&#243; ranh gi&#7899;i gi&#7919;a chuy&#7875;n giao ki&#7871;n th&#7913;c v&#224; t&#7921; x&#243;a b&#7887; v&#7883; tr&#237; tr&#7903; n&#234;n g&#7847;n nh&#432; kh&#244;ng th&#7875; ph&#226;n bi&#7879;t.</p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Thursday - April 23, 2026: Lost 40% of Its People, GSA Hands 1 Million Work Hours to AI.]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; N&#259;m, Ng&#224;y 23/04/2026: M&#7845;t 40% Ng&#432;&#7901;i, GSA Giao 1 Tri&#7879;u Gi&#7901; Vi&#7879;c Cho AI.]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260423</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260423</guid><pubDate>Thu, 23 Apr 2026 15:35:02 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!UXVV!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!UXVV!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!UXVV!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!UXVV!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!UXVV!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!UXVV!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!UXVV!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:342520,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/195249675?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!UXVV!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!UXVV!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!UXVV!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!UXVV!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F59366aab-b60d-4f26-b380-374cbc34d1e1_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p><strong>On April 14, 2026, at the OpenText Government Summit in Washington D.C., General Services Administration (GSA) Deputy Director Michael Lynch officially announced the &#8220;Million Hours Challenge&#8221; &#8212;</strong> a program targeting the use of an internal artificial intelligence tool called USAi to automate 1 million work hours performed by federal employees and contractors. This declaration came against the backdrop of GSA having lost nearly <strong>40% of its total workforce</strong> since October 2024, transforming the largest real estate and procurement management agency of the US federal government into an organization operating with only approximately <strong>60% of its prior staffing levels</strong>. Lynch disclosed that the program had identified approximately <strong>400,000 hours</strong> eligible for automation &#8212; nearly half the target &#8212; and that if successful, the model would be expanded across the <strong>entire federal government</strong>, making GSA the first national-scale AI operations laboratory in the history of American public administration.</p><p><strong>To understand the scale of the workforce crisis that led to the Million Hours Challenge, one must look back at the chain of events beginning in early 2025.</strong> Under directives from the Trump administration and the <strong>Department of Government Efficiency (DOGE)</strong> led by <strong>Elon Musk</strong>, GSA became one of the most aggressively downsized federal agencies. Before the reductions, GSA had approximately <strong>12,000 to 12,939 employees</strong> (per March 2024 data). The contraction occurred in multiple phases and forms: voluntary early retirement programs, hiring freezes, <strong>Reduction in Force</strong> (RIF &#8212; structured layoffs), a mandate requiring all employees to return to the office by <strong>March 3, 2025</strong> (completely ending remote work), and consolidation of all regional offices into <strong>four to five centralized &#8220;hubs.&#8221;</strong> The <strong>Public Buildings Service</strong> (PBS) division &#8212; the unit managing the largest federal real estate portfolio in the United States &#8212; shrank from over <strong>5,600 employees to approximately 3,100</strong> during 2025, losing <strong>45% of its workforce</strong> in roughly the period from September 2024 to November 2025. The <strong>Technology Transformation Services</strong> (TTS) division &#8212; the unit responsible for technology modernization across the federal government &#8212; was cut by <strong>67%</strong> since January 2025. The renowned technology consultancy team <strong>18F</strong>, once considered the symbol of digital innovation in the public sector, was <strong>completely dissolved</strong> in March 2025 when approximately 70 researchers, product managers, and specialists received termination notices early on a Saturday morning.</p><p><strong>A Government Accountability Office (GAO) report published in April 2026 painted a deeply concerning picture of the operational consequences of these cuts.</strong> The GAO found that GSA conducted staff reductions <strong>before</strong> analyzing what skills it needed to fulfill its mission &#8212; in other words, <strong>cut first, assess later</strong>. The report identified four critical operational failures: GSA leadership did not develop <strong>performance measures</strong> to gauge the success of the overhaul; communication with stakeholders and employees about changes was conducted <strong>after</strong> changes were implemented rather than before; the agency lacked a <strong>systematic plan</strong> to monitor reform implementation; and analysis of how many personnel with specific skills were needed to fill gaps was performed only <strong>after</strong> cuts had already taken place. Real-world consequences cascaded to other federal agencies that depend on GSA services: one agency had to <strong>extend project timelines</strong> because GSA no longer had sufficient staff to conduct cost estimates before a building could be transferred; a property sale <strong>stalled</strong> because the team managing the transaction had left GSA, remaining staff were unclear whether steps to relocate a tenant agency had been completed, and GSA was forced to <strong>restart the entire disposal process</strong> from scratch.</p><p><strong>It is within this context that the Million Hours Challenge emerged not merely as a technology initiative but as an operational survival effort.</strong> The strategy Lynch described follows the <strong>EOA framework &#8212; Eliminate, Optimize, Automate</strong>: first eliminate unnecessary processes, then optimize remaining ones, and finally automate what can be handled by AI. The <strong>USAi</strong> tool &#8212; GSA&#8217;s internal AI platform &#8212; serves as the centerpiece of this effort, targeting <strong>&#8220;repetitive, manual workflows&#8221;</strong> to free remaining employees to focus on serving customer agencies, improving procurement outcomes, and delivering mission-critical services. Lynch reported that internal response was <strong>&#8220;amazing,&#8221;</strong> with over <strong>300 employees applying to participate</strong>, narrowed to an initial cohort of <strong>30 staff</strong> addressing <strong>five core operational problem statements</strong> with a goal of creating <strong>&#8220;interoperable systems and processes.&#8221;</strong> Simultaneously, GSA also began <strong>rehiring</strong> approximately <strong>400 employees</strong> over the next six months in facilities management, acquisition, and project management &#8212; a tacit acknowledgment that the cuts went too far.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260423?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260423?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Tuesday - April 21, 2026: Big Tech Meta's 27 Year Old Chief AI Officer Is Reorganizing 80,000 People Into "AI Pods".]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; Ba, Ng&#224;y 21/04/2026: Chief AI Officer 27 Tu&#7893;i C&#7911;a Meta T&#225;i T&#7893; Ch&#7913;c 80,000 Ng&#432;&#7901;i Th&#224;nh "AI Pods".]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260421</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260421</guid><pubDate>Tue, 21 Apr 2026 14:15:48 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!9Hv4!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!9Hv4!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!9Hv4!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!9Hv4!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!9Hv4!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!9Hv4!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!9Hv4!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/cb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:363661,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194877746?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!9Hv4!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!9Hv4!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!9Hv4!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!9Hv4!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fcb7e9cd5-5990-45fa-8bd9-22b1fbf12a58_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p><strong>On April 17, 2026, multiple internal sources confirmed to Bloomberg, The Information, and Fox Business that Meta Platforms will begin companywide layoffs on May 20, 2026, cutting approximately 8,000 employees &#8212; equivalent to 10% of its global workforce of 78,865 as of the end of 2025.</strong> This is not an isolated reduction but the first phase of a multi-phase restructuring program, with additional cuts planned for the second half of 2026 whose specific timing and scope have not been officially disclosed. Initial reports suggest total reductions could reach up to 20% of the entire workforce, although a Meta spokesperson called that figure &#8220;speculative.&#8221; What is most remarkable is not the number 8,000 &#8212; it is the <strong>financial context</strong> in which this decision was made: Meta&#8217;s full-year 2025 revenue reached <strong>$201 billion</strong>, up 22% year over year, and Q4 2025 net income hit <strong>$22.8 billion</strong>, beating all analyst expectations.</p><p><strong>The May layoffs will affect virtually every major business unit at Meta</strong>, including <strong>Reality Labs</strong> (the hardware and metaverse development division), the <strong>Facebook Social Division</strong> (the core social network), <strong>recruiting</strong>, <strong>sales</strong>, and <strong>global operations</strong>. In practice, the restructuring began well before May &#8212; in January 2026, Meta had already cut approximately <strong>1,000 to 1,500 Reality Labs employees</strong>, roughly 10% of that division&#8217;s staff, while slashing the Reality Labs budget by <strong>30%</strong>. When combined with the 2022&#8211;2023 layoffs &#8212; <strong>11,000 in November 2022</strong> during the &#8220;post-pandemic correction&#8221; and <strong>10,000 in early 2023</strong> during the <strong>&#8220;Year of Efficiency&#8221;</strong> campaign launched by <strong>Mark Zuckerberg</strong> &#8212; the total headcount reduction since 2022 has reached approximately <strong>25,000</strong>, and will exceed <strong>33,000</strong> if the May 2026 round proceeds as planned.</p><p><strong>At the center of this restructuring is an entirely new figure in Meta&#8217;s power ecosystem: Alexandr Wang, 29 years old, Chief AI Officer.</strong> Wang was born in 1997 in <strong>Los Alamos, New Mexico</strong>, the son of two Chinese American physicists working at <strong>Los Alamos National Laboratory</strong>. He attended <strong>MIT</strong> but dropped out to co-found <strong>Scale AI</strong> in 2016 at age 19 &#8212; a company specializing in <strong>data labeling</strong> and <strong>model evaluation</strong> for artificial intelligence applications. Wang became the <strong>world&#8217;s youngest self-made billionaire</strong> at age 24 in 2021, with a current net worth of approximately <strong>$3.6 billion</strong>. In June 2025, Meta acquired a <strong>49% stake in Scale AI</strong> for <strong>$14.3 billion</strong> to secure Wang&#8217;s involvement, and he officially joined Meta as Chief AI Officer, stepping down as Scale AI&#8217;s CEO while retaining a board seat.</p><p><strong>Under Wang&#8217;s direction, Meta established a new unit called Meta Superintelligence Labs</strong> &#8212; the division that debuted its first major AI model called <strong>Muse Spark</strong> in early April 2026. Simultaneously, the entire engineering team structure is being reorganized into <strong>&#8220;AI pods&#8221;</strong> &#8212; small, focused units operating under the coordination of Superintelligence Labs. Traditional titles are being replaced with a new nomenclature: <strong>&#8220;AI builder,&#8221; &#8220;AI pod lead,&#8221;</strong> and <strong>&#8220;AI org lead.&#8221;</strong> Approximately <strong>1,000 employees</strong> have already been affected by this restructuring of titles, and engineers from across the company are being transferred into the new <strong>Applied AI</strong> organization. The Applied AI Engineering division, led by <strong>Maher Saba</strong> and reporting directly to CTO <strong>Andrew Bosworth</strong>, is divided into two groups: one focused on <strong>interfaces and tooling</strong>, the other on <strong>task execution, data generation, and evaluations</strong>. This parallel model &#8212; Wang handling long-term AI research, Saba handling engineering infrastructure and real-world applications &#8212; creates an <strong>unprecedented dual power architecture</strong> in Meta&#8217;s history.</p><p><strong>Financially, the scale of investment for this transformation is without precedent in technology history.</strong> Meta projects 2026 capital expenditures in the range of <strong>$115 to $135 billion</strong>, including principal payments on finance leases &#8212; nearly <strong>double</strong> the 2025 level. This includes a new <strong>$21 billion</strong> deal with <strong>CoreWeave</strong> for the 2027&#8211;2032 period, on top of a prior <strong>$14.2 billion</strong> commitment, bringing total AI compute infrastructure spending to unprecedented levels. The second largest contributor to overall expense growth is <strong>employee compensation</strong>, but the paradox lies here: Meta is simultaneously laying off thousands while hiring for specialized AI positions &#8212; creating a <strong>two-directional workforce flow</strong> in which <strong>those departing belong to the old operating model</strong> and <strong>those arriving belong to the new operational architecture</strong>.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260421?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260421?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[BUSINESS ETIQUETTE MASTERY - Khi đẳng cấp không nằm ở lời nói, mà ở cách bạn hiện diện]]></title><description><![CDATA[N&#226;ng t&#7847;m phong th&#225;i, chu&#7849;n h&#243;a h&#224;nh vi trong b&#224;n ti&#7879;c v&#224; m&#244;i tr&#432;&#7901;ng kinh doanh.]]></description><link>https://www.bizinsider.co/p/business-etiquette-mastery-khi-dang-khong-nam-o-loi-noi-ma-o-cach-ban-hien-dien</link><guid isPermaLink="false">https://www.bizinsider.co/p/business-etiquette-mastery-khi-dang-khong-nam-o-loi-noi-ma-o-cach-ban-hien-dien</guid><dc:creator><![CDATA[BizInsider]]></dc:creator><pubDate>Mon, 20 Apr 2026 03:01:17 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!In9s!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<h4><em><strong>&#272;&#226;y l&#224; chu&#7895;i b&#224;i vi&#7871;t d&#224;nh cho b&#7841;n &#273;&#7885;c &#273;&#227; &#273;&#259;ng k&#253; t&#7841;p ch&#237; BizInsider. H&#227;y n&#226;ng c&#7845;p g&#243;i th&#224;nh vi&#234;n c&#7911;a m&#236;nh &#273;&#7875; &#273;&#7885;c &#273;&#432;&#7907;c c&#225;c b&#224;i vi&#7871;t v&#224; tham gia v&#224;o ch&#432;&#417;ng tr&#236;nh Webinar AMA ch&#7845;t l&#432;&#7907;ng m&#7895;i th&#225;ng.</strong></em></h4><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!In9s!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!In9s!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 424w, https://substackcdn.com/image/fetch/$s_!In9s!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 848w, https://substackcdn.com/image/fetch/$s_!In9s!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 1272w, https://substackcdn.com/image/fetch/$s_!In9s!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 1456w" sizes="100vw"><img 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data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1456,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:4585652,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194754282?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!In9s!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 424w, https://substackcdn.com/image/fetch/$s_!In9s!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 848w, https://substackcdn.com/image/fetch/$s_!In9s!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 1272w, https://substackcdn.com/image/fetch/$s_!In9s!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5bc818a0-682d-4c17-ab7a-d65e0e15e509_1890x1890.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><strong>&#128993; B&#7841;n giao ti&#7871;p gi&#7887;i. Nh&#432;ng b&#7841;n &#273;&#227; c&#243; Business Etiquette ch&#432;a?</strong></p><p>H&#227;y th&#7917; h&#236;nh dung:</p><p>B&#7841;n ng&#7891;i &#273;&#7889;i di&#7879;n v&#7899;i m&#7897;t &#273;&#7889;i t&#225;c t&#7841;i b&#7919;a t&#7889;i kinh doanh. B&#7897; trang ph&#7909;c &#7893;n. N&#259;ng l&#7921;c chuy&#234;n m&#244;n v&#432;&#7907;t tr&#7897;i. Nh&#432;ng b&#7841;n kh&#244;ng bi&#7871;t d&#249;ng dao n&#297;a b&#234;n n&#224;o tr&#432;&#7899;c. Trao danh thi&#7871;p b&#7857;ng m&#7897;t tay. Ng&#7891;i sai t&#432; th&#7871; su&#7889;t bu&#7893;i t&#7889;i.</p><p>Th&#432;&#417;ng v&#7909; &#273;&#243; &#8212; d&#249; ti&#7873;m n&#259;ng &#273;&#7871;n &#273;&#226;u &#8212; b&#7855;t &#273;&#7847;u lung lay t&#7915; nh&#7919;ng kho&#7843;nh kh&#7855;c t&#432;&#7903;ng nh&#432; v&#244; h&#7841;i &#273;&#243;.</p><p>&#272;&#226;y kh&#244;ng ph&#7843;i chuy&#7879;n xa l&#7841;. &#272;&#226;y l&#224; th&#7921;c t&#7871; c&#7911;a r&#7845;t nhi&#7873;u l&#227;nh &#273;&#7841;o Vi&#7879;t Nam khi b&#432;&#7899;c v&#224;o m&#244;i tr&#432;&#7901;ng kinh doanh qu&#7889;c t&#7871;.</p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!2_Oc!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!2_Oc!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 424w, https://substackcdn.com/image/fetch/$s_!2_Oc!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 848w, https://substackcdn.com/image/fetch/$s_!2_Oc!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!2_Oc!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!2_Oc!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg" width="1400" height="788" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:788,&quot;width&quot;:1400,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:317573,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/jpeg&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:false,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194754282?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!2_Oc!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 424w, https://substackcdn.com/image/fetch/$s_!2_Oc!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 848w, https://substackcdn.com/image/fetch/$s_!2_Oc!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!2_Oc!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F5eba1ab4-253c-4057-94bb-46b647e57c02_1400x788.jpeg 1456w" sizes="100vw"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><strong>&#10024; BUSINESS ETIQUETTE MASTERY &#8211; John&amp;Partners</strong></p><p>&#128205; &#272;&#7883;a &#273;i&#7875;m: The Reverie Saigon &#8211; Kh&#225;ch s&#7841;n 6 sao, trung t&#226;m TP.HCM</p><p>&#128467;&#65039; Th&#7901;i l&#432;&#7907;ng: 2 ng&#224;y &#273;&#224;o t&#7841;o k&#7871;t h&#7907;p th&#7921;c h&#224;nh</p><p>&#127976; H&#7885;c &#7903; &#273;&#226;y &#8211; kh&#244;ng ph&#7843;i ph&#242;ng h&#7897;i ngh&#7883; th&#244;ng th&#432;&#7901;ng</p><p>The Reverie Saigon kh&#244;ng ph&#7843;i ng&#7851;u nhi&#234;n &#273;&#432;&#7907;c ch&#7885;n. &#272;&#226;y l&#224; kh&#225;ch s&#7841;n &#273;&#7881;nh cao nh&#7845;t Vi&#7879;t Nam &#8211; thi&#7871;t k&#7871; n&#7897;i th&#7845;t Italy t&#7915; c&#225;c th&#432;&#417;ng hi&#7879;u 150 n&#259;m tu&#7893;i, &#273;&#432;&#7907;c Forbes x&#225;c nh&#7853;n v&#224; l&#224; th&#224;nh vi&#234;n c&#7911;a The Leading Hotels of the World.</p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!VZsm!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!VZsm!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 424w, https://substackcdn.com/image/fetch/$s_!VZsm!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 848w, https://substackcdn.com/image/fetch/$s_!VZsm!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!VZsm!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!VZsm!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg" width="1290" height="861" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:861,&quot;width&quot;:1290,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:265907,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/jpeg&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:true,&quot;topImage&quot;:false,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194754282?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!VZsm!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 424w, https://substackcdn.com/image/fetch/$s_!VZsm!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 848w, https://substackcdn.com/image/fetch/$s_!VZsm!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!VZsm!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F0f264281-3d3f-4caa-9ffb-79f7a866a9b3_1290x861.jpeg 1456w" sizes="100vw" loading="lazy"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Tri&#7871;t l&#253; c&#7911;a ch&#250;ng t&#244;i: b&#7841;n kh&#244;ng th&#7875; h&#7885;c c&#225;ch &#7913;ng x&#7917; trong m&#244;i tr&#432;&#7901;ng xa hoa n&#7871;u b&#7841;n ch&#432;a t&#7915;ng th&#7921;c s&#7921; ng&#7891;i trong m&#244;i tr&#432;&#7901;ng &#273;&#243;.</p><p>&#127869;&#65039; 3 b&#7919;a &#259;n th&#7921;c h&#224;nh &#8211; kh&#244;ng ph&#7843;i &#273;&#227;i ng&#7897;, &#273;&#226;y l&#224; ph&#242;ng Lab</p><p>&#9989; 2 b&#7919;a tr&#432;a cao c&#7845;p t&#7841;i nh&#224; h&#224;ng kh&#225;ch s&#7841;n</p><p>&#9989; 1 b&#7919;a t&#7889;i Western fine dining chu&#7849;n ch&#226;u &#194;u</p><p>B&#7841;n kh&#244;ng h&#7885;c etiquette b&#224;n &#259;n qua video hay s&#225;ch. B&#7841;n ng&#7891;i xu&#7889;ng, c&#7847;m dao n&#297;a l&#234;n, v&#224; th&#7921;c h&#224;nh &#8211; v&#7899;i ph&#7843;n h&#7891;i tr&#7921;c ti&#7871;p t&#7915; chuy&#234;n gia, trong kh&#244;ng gian th&#7921;c t&#7871; c&#7911;a nh&#224; h&#224;ng 6 sao.</p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!P2wO!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffbda24fc-4ef2-4931-80df-13f6dd52b25a_1290x726.jpeg" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!P2wO!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffbda24fc-4ef2-4931-80df-13f6dd52b25a_1290x726.jpeg 424w, 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stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>&#127890; B&#7897; d&#7909;ng c&#7909; th&#7921;c h&#224;nh c&#225; nh&#226;n &#8211; m&#7895;i h&#7885;c vi&#234;n m&#7897;t b&#7897; ri&#234;ng</p><p>B&#7897; tableware ho&#224;n ch&#7881;nh. Ph&#7909; ki&#7879;n tham kh&#7843;o dress code. &#272;&#7841;o c&#7909; m&#244; ph&#7887;ng t&#236;nh hu&#7889;ng kinh doanh th&#7921;c t&#7871;. V&#236; etiquette c&#7847;n &#273;&#432;&#7907;c h&#7885;c b&#7857;ng tay &#8211; kh&#244;ng ch&#7881; b&#7857;ng m&#7855;t.</p><p><strong>&#128218; 2 ng&#224;y &#8211; b&#7841;n h&#7885;c &#273;&#432;&#7907;c g&#236;?</strong></p><p>Ng&#224;y 1 &#8211; Phong th&#225;i &amp; Giao ti&#7871;p:</p><p>&#8594; &#7844;n t&#432;&#7907;ng ban &#273;&#7847;u: 7 gi&#226;y quy&#7871;t &#273;&#7883;nh t&#7845;t c&#7843;</p><p>&#8594; B&#7855;t tay, trao danh thi&#7871;p &#273;&#250;ng chu&#7849;n &#272;&#244;ng-T&#226;y</p><p>&#8594; T&#432; th&#7871; &#273;&#250;ng cho nam v&#224; n&#7919; trong m&#244;i tr&#432;&#7901;ng c&#244;ng s&#7903;</p><p>&#8594; C&#225;ch ng&#7891;i tr&#234;n xe v&#7899;i &#273;&#7889;i t&#225;c v&#224; kh&#225;ch h&#224;ng VIP</p><p>&#8594; Dress code cho t&#7915;ng d&#7883;p: g&#7863;p &#273;&#7889;i t&#225;c, &#259;n t&#7889;i kinh doanh, ti&#7871;p kh&#225;ch luxury</p><p>&#8594; X&#226;y d&#7921;ng th&#432;&#417;ng hi&#7879;u c&#225; nh&#226;n nh&#7845;t qu&#225;n</p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!l7iC!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!l7iC!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 424w, https://substackcdn.com/image/fetch/$s_!l7iC!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 848w, https://substackcdn.com/image/fetch/$s_!l7iC!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!l7iC!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!l7iC!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg" width="1290" height="860" 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srcset="https://substackcdn.com/image/fetch/$s_!l7iC!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 424w, https://substackcdn.com/image/fetch/$s_!l7iC!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 848w, https://substackcdn.com/image/fetch/$s_!l7iC!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!l7iC!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30715904-4417-4118-9a9b-e23a91b83d4f_1290x860.jpeg 1456w" sizes="100vw" loading="lazy"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><strong>Ng&#224;y 2 &#8211; B&#224;n &#259;n kinh doanh qu&#7889;c t&#7871;:</strong></p><p>&#8594; Etiquette b&#224;n &#259;n ch&#226;u &#194;u: dao n&#297;a, th&#7913; t&#7921; d&#249;ng b&#7919;a, r&#432;&#7907;u</p><p>&#8594; Etiquette b&#224;n &#259;n ch&#226;u &#193;: Nh&#7853;t, Trung, H&#224;n &#8211; nh&#7919;ng &#273;i&#7873;u tuy&#7879;t &#273;&#7889;i kh&#244;ng &#273;&#432;&#7907;c l&#224;m</p><p>&#8594; Ngh&#7879; thu&#7853;t giao ti&#7871;p tr&#234;n b&#224;n &#259;n</p><p>&#8594; X&#7917; l&#253; t&#236;nh hu&#7889;ng &#8220;nguy hi&#7875;m&#8221; b&#7845;t ng&#7901;</p><p>&#8594; C&#225;ch l&#224;m vi&#7879;c v&#7899;i kh&#225;ch h&#224;ng h&#7841;ng sang (Luxury Client Protocol)</p><p>&#8594; Th&#7921;c h&#224;nh b&#7919;a t&#7889;i fine dining th&#7921;c t&#7871;</p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!RlAt!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!RlAt!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 424w, https://substackcdn.com/image/fetch/$s_!RlAt!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 848w, https://substackcdn.com/image/fetch/$s_!RlAt!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!RlAt!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!RlAt!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg" width="1290" height="860" 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srcset="https://substackcdn.com/image/fetch/$s_!RlAt!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 424w, https://substackcdn.com/image/fetch/$s_!RlAt!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 848w, https://substackcdn.com/image/fetch/$s_!RlAt!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 1272w, https://substackcdn.com/image/fetch/$s_!RlAt!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F19ea4d30-5fd8-45ca-9c0e-679b2aa84ce9_1290x860.jpeg 1456w" sizes="100vw" loading="lazy"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><strong>&#128188; Ch&#432;&#417;ng tr&#236;nh d&#224;nh cho ai?</strong></p><p>&#128073; L&#227;nh &#273;&#7841;o, ch&#7911; doanh nghi&#7879;p th&#432;&#7901;ng xuy&#234;n g&#7863;p &#273;&#7889;i t&#225;c qu&#7889;c t&#7871;</p><p>&#128073; Qu&#7843;n l&#253; &#273;ang h&#432;&#7899;ng &#273;&#7871;n vai tr&#242; l&#7899;n h&#417;n</p><p>&#128073; Chuy&#234;n gia, t&#432; v&#7845;n, sales c&#7847;n t&#7841;o ni&#7873;m tin t&#7915; l&#7847;n g&#7863;p &#273;&#7847;u ti&#234;n</p><p>&#128073; B&#7845;t k&#7923; ai mu&#7889;n h&#236;nh &#7843;nh c&#225; nh&#226;n x&#7913;ng t&#7847;m v&#7899;i n&#259;ng l&#7921;c th&#7921;c s&#7921;</p><p><em><strong>&#128172; &#8220;Trong nhi&#7873;u tr&#432;&#7901;ng h&#7907;p, ng&#432;&#7901;i th&#224;nh c&#244;ng kh&#244;ng ph&#7843;i l&#224; ng&#432;&#7901;i gi&#7887;i nh&#7845;t &#8211; m&#224; l&#224; ng&#432;&#7901;i t&#7841;o &#273;&#432;&#7907;c ni&#7873;m tin nhanh nh&#7845;t.&#8221;</strong></em></p><p>N&#7871;u b&#7841;n &#273;&#227; gi&#7887;i giao ti&#7871;p, Business Etiquette ch&#237;nh l&#224; th&#7913; n&#226;ng b&#7841;n t&#7915; gi&#7887;i l&#234;n xu&#7845;t s&#7855;c trong m&#7855;t &#273;&#7889;i t&#225;c qu&#7889;c t&#7871;.</p><p>&#128204; &#272;&#259;ng k&#253; tham d&#7921; ch&#432;&#417;ng tr&#236;nh Business Etiquette c&#249;ng John&amp;Partners ngay b&#226;y gi&#7901;!</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://app.crmbright.com/widget/form/LWKwq1WqbACw9bZRl69H&quot;,&quot;text&quot;:&quot;&#272;&#259;ng k&#253; t&#7841;i &#273;&#226;y&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://app.crmbright.com/widget/form/LWKwq1WqbACw9bZRl69H"><span>&#272;&#259;ng k&#253; t&#7841;i &#273;&#226;y</span></a></p><div><hr></div><p>Hi&#7879;n t&#7841;i, c&#244;ng ty t&#432; v&#7845;n v&#224; gi&#225;o d&#7909;c John&amp;Partners c&#249;ng AI SMARTUP c&#243; tri&#7875;n khai r&#7845;t nhi&#7873;u ch&#432;&#417;ng tr&#236;nh &#273;&#224;o t&#7841;o, hu&#7845;n luy&#7879;n, t&#432; v&#7845;n &#273;&#7875; gi&#250;p c&#225;c doanh nh&#226;n, doanh ch&#7911; v&#224; doanh nghi&#7879;p t&#7889;i &#432;u ho&#225; c&#7845;u tr&#250;c v&#7853;n h&#224;nh doanh nghi&#7879;p trong giai &#273;o&#7841;n n&#224;y, v&#224; &#7913;ng d&#7909;ng OPEX trong t&#7845;t c&#7843; c&#225;c ho&#7841;t &#273;&#7897;ng hi&#7879;n nay. Ch&#250;ng t&#244;i &#273;&#227; &#273;&#7891;ng h&#224;nh c&#249;ng c&#7843; tr&#259;m doanh nghi&#7879;p trong h&#417;n 15 n&#259;m ho&#7841;t &#273;&#7897;ng v&#7915;a qua, v&#224; &#273;&#227; gi&#250;p r&#7845;t nhi&#7873;u doanh nghi&#7879;p kh&#244;ng nh&#7919;ng th&#224;nh c&#244;ng trong n&#432;&#7899;c m&#224; c&#242;n &#7903; th&#7883; tr&#432;&#7901;ng n&#432;&#7899;c ngo&#224;i, v&#224; r&#7845;t nhi&#7873;u doanh nghi&#7879;p h&#432;&#7899;ng t&#7899;i doanh thu t&#7927; &#273;&#244;.</p><p><strong>&#127881; C&#193;C CH&#431;&#416;NG TR&#204;NH &#272;&#192;O T&#7840;O PUBLIC C&#217;NG JOHN&amp;PARTNERS:</strong></p><p>&#128204; Kh&#243;a COO &#8211; GI&#193;M &#272;&#7888;C V&#7852;N H&#192;NH: <a href="https://john-partners.com/coo">https://john-partners.com/coo</a></p><p>&#128204; Kh&#243;a QU&#7842;N L&#221; CHU&#7894;I CUNG &#7912;NG THEO TI&#202;U CHU&#7848;N QU&#7888;C T&#7870;: <a href="https://john-partners.com/quanlychuoicungung">https://john-partners.com/quanlychuoicungung</a></p><p>&#128204; Kh&#243;a CAIO &#8211; CHIEF AI OFFICER: GI&#193;M &#272;&#7888;C PH&#7908; TR&#193;CH TR&#205; TU&#7878; NH&#194;N T&#7840;O: <a href="https://john-partners.com/caio">https://john-partners.com/caio</a></p><p>&#128204; Kh&#243;a SPEAK TO LEAD (PUBLIC SPEAKING): <a href="https://john-partners.com/speaktolead">https://john-partners.com/speaktolead</a></p><p>&#128204; Kh&#243;a GI&#193;M &#272;&#7888;C &#272;I&#7872;U H&#192;NH TH&#7870; H&#7878; M&#7898;I (NEXTGEN CEO): <a href="https://john-partners.com/nextgenceo">https://john-partners.com/nextgenceo</a></p><p>&#128204; Kh&#243;a Lean Six Sigma Green Belt: <a href="https://john-partners.com/leansixsigmagreenbelt">https://john-partners.com/leansixsigmagreenbelt</a></p><p>&#128204; Kh&#243;a Lean Six Sigma Black Belt: <a href="https://john-partners.com/leansixsigmablackbelt">https://john-partners.com/leansixsigmablackbelt</a></p><p>&#128204; CEC (Certified Excellent Consultant) Associate: <a href="https://john-partners.com/cecassociate">https://john-partners.com/cecassociate</a></p><p>&#128204; CEC (Certified Excellent Consultant) Professional: <a href="https://john-partners.com/cecprofessional">https://john-partners.com/cecprofessional</a></p><p>&#128204; CEC (Certified Excellent Consultant) Master: <a href="https://john-partners.com/cecmaster">https://john-partners.com/cecmaster</a></p><p>&#128204; &#7912;ng d&#7909;ng AI trong c&#244;ng vi&#7879;c: <a href="https://john-partners.com/ungdungaitrongcongviec">https://john-partners.com/ungdungaitrongcongviec</a></p><p>&#128204; AI Mini Application: <a href="https://john-partners.com/khoaaiminiapplication">https://john-partners.com/khoaaiminiapplication</a></p><p>&#128204; G&#243;i t&#432; v&#7845;n doanh nghi&#7879;p v&#7915;a v&#224; nh&#7887; (SME): <a href="https://john-partners.com/dichvutuvan">https://john-partners.com/dichvutuvan</a></p><p>&#128204; G&#243;i D&#7882;CH V&#7908; T&#431; V&#7844;N: <a href="https://john-partners.com/dichvutuvan">https://john-partners.com/dichvutuvan</a></p><p>&#128204; G&#243;i D&#7882;CH V&#7908; TH&#7848;M &#272;&#7882;NH N&#258;NG L&#7920;C V&#7852;N H&#192;NH TR&#431;&#7898;C &#272;&#7846;U T&#431; OPERATIONAL DUE DILIGENCE (ODD): <a href="https://john-partners.com/operationalduediligence">https://john-partners.com/operationalduediligence</a></p><p>&#128204; G&#243;i D&#7882;CH V&#7908; COACHING: <a href="https://john-partners.com/coaching">https://john-partners.com/coaching</a></p><p>&#128204; G&#243;i &#272;&#192;O T&#7840;O IN-HOUSE: <a href="https://john-partners.com/khoahocinhouse">https://john-partners.com/khoahocinhouse</a></p><p>&#128204; Tham gia c&#7897;ng &#273;&#7891;ng 10X Excellence Hub: <a href="https://bit.ly/10xexcellence">https://bit.ly/10xexcellence</a></p><p>&#128204; &#272;&#259;ng k&#253; OPEX Playbooks: <a href="https://opexplaybooks.com/home">https://opexplaybooks.com/home</a></p><p>&#128204; Hu&#7845;n Luy&#7879;n Chuy&#234;n Gia T&#432; V&#7845;n Nh&#432;&#7907;ng Quy&#7873;n Chuy&#234;n Nghi&#7879;p: <a href="https://johnpartners.co/coaching">https://johnpartners.co/coaching</a></p><p>&#128204; &#272;&#224;o t&#7841;o chuy&#234;n gia t&#432; v&#7845;n nh&#432;&#7907;ng quy&#7873;n chuy&#234;n nghi&#7879;p: <a href="https://johnpartners.co/consulting">https://johnpartners.co/consulting</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh AI SMARTUP: <a href="https://aismartup.co/apply">https://aismartup.co/apply</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh Born To Rise: <a href="https://john-partners.com/post/born-to-rise-hanh-trinh-nhin-lai-va-kham-pha">https://john-partners.com/post/born-to-rise-hanh-trinh-nhin-lai-va-kham-pha</a></p><p>----------------------------</p><p><strong>&#127881; LI&#202;N H&#7878; &#272;&#7874; &#272;&#431;&#7906;C T&#431; V&#7844;N:</strong></p><p>&#128231;  Email: info@john-partners.com </p><p>&#128222;  Hotline: 028 888 999 58</p><p>&#127760; Website: <a href="https://www.john-partners.com">https://www.john-partners.com</a></p><p>#BusinessEtiquette #JohnAndPartners #PhongThaiChuyenNghiep #TheReverieSaigon #KinhDoanhQuocTe #LeadershipDevelopment #SoftSkills #LuxuryBusiness</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">BizInsider: Business | AI | Franchise | Strategy | OE | Lean is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p></p>]]></content:encoded></item><item><title><![CDATA[Chuỗi Công Cụ Operational Excellence | #48: 30 Ngày, 1 CEO Mới, 1,000 Người Ra Đi: Josh D'Amaro Vẽ Lại Bản Đồ Vận Hành Disney Ngay Trong Tháng Đầu Tiên.]]></title><description><![CDATA[Ch&#224;o m&#7915;ng b&#7841;n &#273;&#7871;n v&#7899;i b&#224;i vi&#7871;t cu&#7889;i tu&#7847;n &#273;&#7863;c bi&#7879;t d&#224;nh ri&#234;ng cho phi&#234;n b&#7843;n d&#224;nh cho ng&#432;&#7901;i &#273;&#259;ng k&#253; tr&#7843; ph&#237; Loyal Fan.]]></description><link>https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-48</link><guid isPermaLink="false">https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-48</guid><pubDate>Sat, 18 Apr 2026 15:12:23 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!Z2r5!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Ch&#224;o m&#7915;ng b&#7841;n &#273;&#7871;n v&#7899;i <strong>b&#224;i vi&#7871;t cu&#7889;i tu&#7847;n &#273;&#7863;c bi&#7879;t d&#224;nh ri&#234;ng</strong> cho phi&#234;n b&#7843;n d&#224;nh cho ng&#432;&#7901;i <strong>&#273;&#259;ng k&#253; tr&#7843; ph&#237; Loyal Fan.</strong></em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t s&#7889; 48 trong Chu&#7895;i b&#224;i vi&#7871;t v&#7873; B&#7897; C&#244;ng C&#7909; Operational Excellence.</strong></p></div><h1>N&#7897;i dung</h1><blockquote><p><strong>Ph&#7847;n 1 &#8211; Th&#244;ng tin ch&#237;nh th&#7913;c</strong></p><p><strong>Ph&#7847;n 2 &#8211; B&#7889;i c&#7843;nh th&#7883; tr&#432;&#7901;ng v&#224; &#253; ngh&#297;a</strong></p><p><strong>Ph&#7847;n 3 &#8211; Ph&#226;n t&#237;ch qua l&#259;ng k&#237;nh Operational Excellence</strong></p><p><strong>Ph&#7847;n 4 &#8211; B&#224;i h&#7885;c cho Doanh nghi&#7879;p</strong></p><p><strong>Ph&#7847;n 5 &#8211; K&#7871;t lu&#7853;n</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!Z2r5!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!Z2r5!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!Z2r5!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!Z2r5!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!Z2r5!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!Z2r5!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:150633,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194615735?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!Z2r5!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!Z2r5!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!Z2r5!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!Z2r5!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F3ed93c11-b19f-4388-b60e-4c494f2afd3e_1645x1379.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PH&#7846;N 1: TH&#212;NG TIN CH&#205;NH TH&#7912;C</strong></h2><p>S&#225;ng ng&#224;y 14 th&#225;ng 4 n&#259;m 2026, <strong>Josh D&#8217;Amaro</strong> &#8212; t&#226;n CEO c&#7911;a The Walt Disney Company, m&#7899;i ch&#237;nh th&#7913;c nh&#7853;m ch&#7913;c t&#7915; ng&#224;y 18 th&#225;ng 3 &#8212; g&#7917;i m&#7897;t b&#7843;n memo n&#7897;i b&#7897; t&#7899;i to&#224;n th&#7875; nh&#226;n vi&#234;n x&#225;c nh&#7853;n quy&#7871;t &#273;&#7883;nh c&#7855;t gi&#7843;m kho&#7843;ng <strong>1,000 v&#7883; tr&#237;</strong> tr&#234;n to&#224;n b&#7897; &#273;&#7871; ch&#7871; gi&#7843;i tr&#237; c&#7911;a Disney. B&#7843;n memo, &#273;&#432;&#7907;c Variety tr&#237;ch d&#7851;n nguy&#234;n v&#259;n v&#7899;i c&#226;u m&#7903; &#273;&#7847;u <strong>&#8220;I know this is hard&#8221;</strong> (T&#244;i bi&#7871;t &#273;i&#7873;u n&#224;y r&#7845;t kh&#243; kh&#259;n), &#273;&#225;nh d&#7845;u quy&#7871;t &#273;&#7883;nh nh&#226;n s&#7921; l&#7899;n &#273;&#7847;u ti&#234;n d&#432;&#7899;i th&#7901;i D&#8217;Amaro v&#224; &#273;&#7871;n ch&#7881; 27 ng&#224;y sau khi &#244;ng ch&#237;nh th&#7913;c ng&#7891;i v&#224;o gh&#7871; CEO &#8212; m&#7897;t t&#7889;c &#273;&#7897; ra quy&#7871;t &#273;&#7883;nh nhanh &#273;&#7871;n m&#7913;c b&#7845;t th&#432;&#7901;ng trong l&#7883;ch s&#7917; chuy&#7875;n giao l&#227;nh &#273;&#7841;o t&#7841;i c&#225;c t&#7853;p &#273;o&#224;n gi&#7843;i tr&#237; quy m&#244; to&#224;n c&#7847;u, v&#224; t&#7889;c &#273;&#7897; n&#224;y t&#7921; n&#243; &#273;&#227; l&#224; m&#7897;t t&#237;n hi&#7879;u v&#7853;n h&#224;nh &#273;&#225;ng &#273;&#432;&#7907;c ph&#226;n t&#237;ch.</p><p>Josh D&#8217;Amaro kh&#244;ng ph&#7843;i l&#224; m&#7897;t g&#432;&#417;ng m&#7863;t xa l&#7841; v&#7899;i Disney. Sinh ng&#224;y 10 th&#225;ng 2 n&#259;m 1971 t&#7841;i <strong>Medfield, Massachusetts</strong>, &#244;ng theo h&#7885;c &#273;i&#234;u kh&#7855;c t&#7841;i Skidmore College tr&#432;&#7899;c khi chuy&#7875;n sang <strong>Georgetown University</strong> v&#224; t&#7889;t nghi&#7879;p c&#7917; nh&#226;n Qu&#7843;n tr&#7883; Kinh doanh n&#259;m 1993. Sau m&#7897;t th&#7901;i gian ng&#7855;n t&#7841;i Gillette Company &#7903; Boston, D&#8217;Amaro gia nh&#7853;p Disney n&#259;m <strong>1998</strong> v&#224; &#273;&#227; g&#7855;n b&#243; su&#7889;t <strong>27 n&#259;m</strong> &#8212; g&#7847;n nh&#432; to&#224;n b&#7897; s&#7921; nghi&#7879;p. Con &#273;&#432;&#7901;ng th&#259;ng ti&#7871;n c&#7911;a &#244;ng ho&#224;n to&#224;n &#273;i l&#234;n t&#7915; <strong>m&#7843;ng Experiences</strong> (c&#244;ng vi&#234;n gi&#7843;i tr&#237;, khu ngh&#7881; d&#432;&#7905;ng, tr&#7843;i nghi&#7879;m kh&#225;ch h&#224;ng): Gi&#225;m &#273;&#7889;c <strong>Disneyland</strong> (2018&#8211;2019), Gi&#225;m &#273;&#7889;c <strong>Walt Disney World</strong> (2019&#8211;2020), r&#7891;i Ch&#7911; t&#7883;ch <strong>Disney Experiences</strong> t&#7915; th&#225;ng 5/2020 &#8212; v&#7883; tr&#237; m&#224; &#244;ng k&#7871; nhi&#7879;m ch&#237;nh Bob Chapek ngay gi&#7919;a &#273;&#7841;i d&#7883;ch COVID-19, khi to&#224;n b&#7897; h&#7879; th&#7889;ng c&#244;ng vi&#234;n Disney &#273;&#243;ng c&#7917;a v&#224; doanh thu m&#7843;ng n&#224;y g&#7847;n nh&#432; b&#7857;ng zero. Ng&#224;y 3 th&#225;ng 2 n&#259;m 2026, H&#7897;i &#273;&#7891;ng qu&#7843;n tr&#7883; Disney c&#244;ng b&#7889; D&#8217;Amaro s&#7869; k&#7871; nhi&#7879;m <strong>Bob Iger</strong> t&#7915; ng&#224;y 18/3, sau cu&#7897;c c&#7841;nh tranh n&#7897;i b&#7897; v&#7899;i <strong>Dana Walden</strong> &#8212; ng&#432;&#7901;i ph&#7909; tr&#225;ch m&#7843;ng TV v&#224; streaming, sau &#273;&#243; &#273;&#432;&#7907;c b&#7893; nhi&#7879;m l&#224;m President ki&#234;m Chief Creative Officer. Bob Iger ti&#7871;p t&#7909;c &#7903; l&#7841;i v&#7899;i vai tr&#242; c&#7889; v&#7845;n c&#7845;p cao v&#224; th&#224;nh vi&#234;n H&#7897;i &#273;&#7891;ng qu&#7843;n tr&#7883; cho &#273;&#7871;n khi h&#7907;p &#273;&#7891;ng k&#7871;t th&#250;c v&#224;o cu&#7889;i n&#259;m 2026.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-48?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-48?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p>B&#7889;i c&#7843;nh n&#224;y r&#7845;t quan tr&#7885;ng &#273;&#7875; hi&#7875;u t&#7841;i sao quy&#7871;t &#273;&#7883;nh layoff &#273;&#7871;n nhanh v&#224; m&#7841;nh &#273;&#7871;n v&#7853;y: D&#8217;Amaro l&#224; <strong>CEO &#273;&#7847;u ti&#234;n trong l&#7883;ch s&#7917; hi&#7879;n &#273;&#7841;i c&#7911;a Disney kh&#244;ng &#273;i l&#234;n t&#7915; m&#7843;ng n&#7897;i dung (content/creative) m&#224; &#273;i l&#234;n t&#7915; m&#7843;ng v&#7853;n h&#224;nh tr&#7843;i nghi&#7879;m (operations/experiences)</strong> &#8212; v&#224; t&#432; duy v&#7853;n h&#224;nh &#273;&#243; th&#7875; hi&#7879;n r&#245; r&#224;ng trong c&#225;ch &#244;ng ti&#7871;p c&#7853;n t&#225;i c&#7845;u tr&#250;c. Trong memo, D&#8217;Amaro vi&#7871;t: <strong>&#8220;Given the fast-moving pace of our industries, this requires us to constantly assess how to foster a more agile and technologically-enabled workforce to meet tomorrow&#8217;s needs&#8221;</strong> &#8212; m&#7897;t ng&#244;n ng&#7919; &#273;&#7863;c tr&#432;ng c&#7911;a t&#432; duy <strong>operational agility</strong> ch&#7913; kh&#244;ng ph&#7843;i t&#432; duy creative leadership truy&#7873;n th&#7889;ng m&#224; Disney quen thu&#7897;c d&#432;&#7899;i th&#7901;i Iger.</p><p>V&#7873; ph&#7841;m vi c&#7855;t gi&#7843;m, &#273;&#7907;t layoff n&#224;y tr&#7843;i r&#7897;ng tr&#234;n <strong>g&#7847;n nh&#432; to&#224;n b&#7897; c&#225;c division l&#7899;n c&#7911;a Disney</strong> ch&#7913; kh&#244;ng gi&#7899;i h&#7841;n &#7903; m&#7897;t m&#7843;ng duy nh&#7845;t. <strong>Marvel Studios v&#224; Marvel Entertainment</strong> ch&#7883;u &#7843;nh h&#432;&#7903;ng n&#7863;ng n&#7873; nh&#7845;t, v&#7899;i kho&#7843;ng <strong>7&#8211;8% t&#7893;ng nh&#226;n s&#7921; Marvel</strong> b&#7883; c&#7855;t &#8212; bao g&#7891;m nh&#226;n vi&#234;n c&#7843; t&#7841;i Burbank (California) v&#224; New York, tr&#7843;i r&#7897;ng qua c&#225;c m&#7843;ng phim, truy&#7873;n h&#236;nh, comics, franchise, t&#224;i ch&#237;nh v&#224; ph&#225;p l&#253;. &#272;&#7863;c bi&#7879;t &#273;au &#273;&#7899;n l&#224; vi&#7879;c g&#7847;n nh&#432; <strong>to&#224;n b&#7897; &#273;&#7897;i ng&#361; Visual Development</strong> c&#7911;a Marvel Studios b&#7883; gi&#7843;i th&#7875; &#8212; &#273;&#226;y l&#224; &#273;&#7897;i ng&#361; t&#7915;ng &#273;o&#7841;t <strong>gi&#7843;i Oscar</strong>, ch&#7883;u tr&#225;ch nhi&#7879;m thi&#7871;t k&#7871; h&#236;nh &#7843;nh v&#224; concept art cho to&#224;n b&#7897; Marvel Cinematic Universe su&#7889;t h&#417;n m&#7897;t th&#7853;p k&#7927;, v&#7899;i nhi&#7873;u th&#224;nh vi&#234;n &#273;&#227; g&#7855;n b&#243; 10 n&#259;m tr&#7903; l&#234;n. Ch&#7881; c&#242;n m&#7897;t nh&#243;m r&#7845;t nh&#7887; (<strong>skeleton crew</strong>) nh&#226;n vi&#234;n to&#224;n th&#7901;i gian &#273;&#432;&#7907;c gi&#7919; l&#7841;i, ph&#7847;n c&#242;n l&#7841;i s&#7869; &#273;&#432;&#7907;c chuy&#7875;n sang m&#244; h&#236;nh <strong>thu&#234; ngo&#224;i theo d&#7921; &#225;n (outside contractors)</strong>. L&#253; do &#273;&#432;&#7907;c c&#244;ng b&#7889; l&#224; Disney &#273;&#227; quy&#7871;t &#273;&#7883;nh <strong>gi&#7843;m s&#7889; l&#432;&#7907;ng phim Marvel Studios s&#7843;n xu&#7845;t m&#7895;i n&#259;m</strong>, do &#273;&#243; kh&#244;ng c&#242;n c&#7847;n duy tr&#236; &#273;&#7897;i ng&#361; creative n&#7897;i b&#7897; quy m&#244; l&#7899;n. C&#225;c m&#7843;ng <strong>TV divisions, ESPN, product &amp; technology v&#224; corporate functions</strong> c&#361;ng b&#7883; &#7843;nh h&#432;&#7903;ng nh&#432;ng &#7903; m&#7913;c &#273;&#7897; th&#7845;p h&#417;n Marvel.</p><p>Tuy nhi&#234;n, y&#7871;u t&#7889; c&#7845;u tr&#250;c quan tr&#7885;ng nh&#7845;t c&#7911;a &#273;&#7907;t layoff n&#224;y kh&#244;ng n&#7857;m &#7903; con s&#7889; 1,000 v&#7883; tr&#237; &#8212; m&#224; n&#7857;m &#7903; <strong>cu&#7897;c t&#225;i c&#7845;u tr&#250;c marketing to&#224;n doanh nghi&#7879;p</strong> di&#7877;n ra &#273;&#7891;ng th&#7901;i. T&#7915; th&#225;ng 1/2026, Disney &#273;&#227; c&#244;ng b&#7889; k&#7871; ho&#7841;ch <strong>h&#7907;p nh&#7845;t to&#224;n b&#7897; b&#7897; m&#225;y marketing ph&#226;n t&#225;n</strong> &#8212; v&#7889;n tr&#432;&#7899;c &#273;&#226;y m&#7895;i division (phim, TV, streaming, ESPN, c&#244;ng vi&#234;n) &#273;&#7873;u c&#243; team marketing ri&#234;ng, ng&#226;n s&#225;ch ri&#234;ng, chi&#7871;n l&#432;&#7907;c ri&#234;ng &#8212; <strong>v&#224;o m&#7897;t enterprise marketing division th&#7889;ng nh&#7845;t</strong> &#273;&#7863;t d&#432;&#7899;i quy&#7873;n <strong>Asad Ayaz</strong>, Chief Marketing and Brand Officer. &#272;&#7907;t layoff ng&#224;y 14/4 ch&#237;nh l&#224; b&#432;&#7899;c <strong>th&#7921;c thi</strong> c&#7911;a k&#7871; ho&#7841;ch h&#7907;p nh&#7845;t &#273;&#243;: lo&#7841;i b&#7887; c&#225;c v&#7883; tr&#237; marketing tr&#249;ng l&#7863;p gi&#7919;a c&#225;c division, gi&#7843;i th&#7875; c&#225;c team publicity ri&#234;ng l&#7867; (bao g&#7891;m c&#7843; m&#7897;t s&#7889; lieutenants tr&#7921;c ti&#7871;p c&#7911;a Ayaz), v&#224; t&#225;i t&#7893; ch&#7913;c to&#224;n b&#7897; quy tr&#236;nh marketing t&#7915; <strong>&#8220;nhi&#7873;u team nh&#7887; ph&#7909;c v&#7909; nhi&#7873;u division&#8221;</strong> sang <strong>&#8220;m&#7897;t c&#7895; m&#225;y marketing t&#7853;p trung ph&#7909;c v&#7909; to&#224;n b&#7897; Disney&#8221;</strong>. &#272;&#226;y kh&#244;ng ph&#7843;i l&#224; cost cutting &#273;&#417;n thu&#7847;n &#8212; &#273;&#226;y l&#224; <strong>organizational architecture redesign</strong> &#7903; quy m&#244; to&#224;n t&#7853;p &#273;o&#224;n, v&#224; n&#243; ph&#7843;n &#225;nh m&#7897;t tri&#7871;t l&#253; v&#7853;n h&#224;nh r&#7845;t r&#245; r&#224;ng: <strong>hi&#7879;u qu&#7843; &#273;&#7871;n t&#7915; s&#7921; th&#7889;ng nh&#7845;t, kh&#244;ng ph&#7843;i t&#7915; s&#7921; ph&#226;n t&#225;n</strong>.</p><p>Ph&#7843;n &#7913;ng t&#7915; b&#234;n ngo&#224;i chia th&#224;nh hai lu&#7891;ng &#273;&#7889;i l&#7853;p r&#245; r&#7879;t. Gi&#7899;i &#273;&#7847;u t&#432; v&#224; analyst <strong>hoan ngh&#234;nh</strong> quy&#7871;t &#273;&#7883;nh, &#273;&#7885;c n&#243; nh&#432; t&#237;n hi&#7879;u r&#7857;ng D&#8217;Amaro nghi&#234;m t&#250;c v&#7873; <strong>operational discipline</strong> v&#224; s&#7869; kh&#244;ng l&#7863;p l&#7841;i giai &#273;o&#7841;n chi ti&#234;u m&#7903; r&#7897;ng thi&#7871;u ki&#7875;m so&#225;t c&#7911;a Disney trong nh&#7919;ng n&#259;m 2019&#8211;2022. Nh&#432;ng gi&#7899;i s&#225;ng t&#7841;o &#8212; &#273;&#7863;c bi&#7879;t trong c&#7897;ng &#273;&#7891;ng animation v&#224; visual arts &#8212; <strong>ph&#7851;n n&#7897;</strong> tr&#432;&#7899;c vi&#7879;c gi&#7843;i th&#7875; &#273;&#7897;i Visual Development c&#7911;a Marvel, coi &#273;&#226;y l&#224; d&#7845;u hi&#7879;u Disney &#273;ang hy sinh <strong>n&#259;ng l&#7921;c s&#225;ng t&#7841;o d&#224;i h&#7841;n</strong> cho <strong>hi&#7879;u qu&#7843; t&#224;i ch&#237;nh ng&#7855;n h&#7841;n</strong>, v&#224; &#273;&#7863;t c&#226;u h&#7887;i li&#7879;u m&#244; h&#236;nh &#8220;thu&#234; ngo&#224;i theo d&#7921; &#225;n&#8221; c&#243; th&#7875; t&#7841;o ra ch&#7845;t l&#432;&#7907;ng h&#236;nh &#7843;nh t&#432;&#417;ng &#273;&#432;&#417;ng v&#7899;i m&#7897;t &#273;&#7897;i ng&#361; n&#7897;i b&#7897; g&#7855;n b&#243; v&#224; hi&#7875;u s&#226;u DNA th&#432;&#417;ng hi&#7879;u Marvel sau h&#417;n 10 n&#259;m. &#272;&#226;y l&#224; c&#226;u h&#7887;i v&#7853;n h&#224;nh s&#226;u s&#7855;c m&#224; ch&#250;ng ta s&#7869; ph&#226;n t&#237;ch k&#7929; h&#417;n trong c&#225;c ph&#7847;n ti&#7871;p theo: <strong>ranh gi&#7899;i gi&#7919;a &#8220;t&#225;i c&#7845;u tr&#250;c t&#7841;o gi&#225; tr&#7883;&#8221; v&#224; &#8220;c&#7855;t gi&#7843;m ph&#225; h&#7911;y gi&#225; tr&#7883;&#8221; n&#7857;m &#7903; &#273;&#226;u</strong>, v&#224; CEO m&#7899;i c&#7911;a Disney &#273;ang &#273;&#7913;ng b&#234;n n&#224;o c&#7911;a ranh gi&#7899;i &#273;&#243;.</p>
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   ]]></content:encoded></item><item><title><![CDATA[The Operational Excellence Tools Series | #48: 30 Days, 1 New CEO, 1,000 Gone: Josh D'Amaro Redraws Disney's Operating Map in His Very First Month.]]></title><description><![CDATA[Welcome to the unique weekend article for the Loyal Fan subscribers-only edition.]]></description><link>https://www.bizinsider.co/p/the-operational-excellence-tools-48</link><guid isPermaLink="false">https://www.bizinsider.co/p/the-operational-excellence-tools-48</guid><pubDate>Sat, 18 Apr 2026 15:10:01 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!tMsQ!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome to the unique weekend article for the<strong> Loyal Fan subscribers-only edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>This is the #48 article of The Operational Excellence Tools Series.</strong></p></div><h1>Outlines and Key Takeaways</h1><blockquote><p><strong>Part 1 &#8211; Official Announcement</strong></p><p><strong>Part 2 &#8211; Background and Meaning</strong></p><p><strong>Part 3 &#8211; Analysis Through the Lens of Operational Excellence</strong></p><p><strong>Part 4 &#8211; Lessons for Businesses</strong></p><p><strong>Part 5 &#8211; Conclusion</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!tMsQ!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!tMsQ!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!tMsQ!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!tMsQ!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!tMsQ!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!tMsQ!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:134942,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194613011?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!tMsQ!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!tMsQ!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!tMsQ!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!tMsQ!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F63e2b92e-c744-4c88-bdee-6a02d94d197c_1645x1379.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1: OFFICIAL INFORMATION </strong></h2><p>On the morning of April 14, 2026, <strong>Josh D&#8217;Amaro</strong> &#8212; the new CEO of The Walt Disney Company, having officially assumed the role on March 18 &#8212; sent an internal memo to all employees confirming the decision to cut approximately <strong>1,000 positions</strong> across Disney&#8217;s entire entertainment empire. The memo, quoted by Variety with the opening line <strong>&#8220;I know this is hard,&#8221;</strong> marked the first major personnel decision under D&#8217;Amaro and arrived just 27 days after he officially took the CEO chair &#8212; a speed of decision making remarkable even by the standards of leadership transitions at global scale entertainment conglomerates, and a speed that itself constitutes an operational signal worth analyzing.</p><p>Josh D&#8217;Amaro is no stranger to Disney. Born February 10, 1971, in <strong>Medfield, Massachusetts</strong>, he initially studied sculpture at Skidmore College before transferring to <strong>Georgetown University</strong>, graduating with a Bachelor of Business Administration in 1993. After a brief period at the Gillette Company in Boston, D&#8217;Amaro joined Disney in <strong>1998</strong> and has remained for <strong>27 years</strong> &#8212; virtually his entire career. His advancement path rose entirely through the <strong>Experiences division</strong> (theme parks, resorts, guest experience): President of <strong>Disneyland</strong> (2018&#8211;2019), President of <strong>Walt Disney World</strong> (2019&#8211;2020), then Chairman of <strong>Disney Experiences</strong> from May 2020 &#8212; a position he inherited from Bob Chapek in the middle of the COVID-19 pandemic, when Disney&#8217;s entire park system was shuttered and division revenue was near zero. On February 3, 2026, Disney&#8217;s Board announced D&#8217;Amaro would succeed <strong>Bob Iger</strong> effective March 18, following an internal competition with <strong>Dana Walden</strong> &#8212; who oversaw TV and streaming operations and was subsequently appointed President and Chief Creative Officer. Bob Iger remains as senior adviser and Board member through his contract expiration at the end of 2026.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/the-operational-excellence-tools-48?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/the-operational-excellence-tools-48?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p>This context is essential to understand why the layoff decision came so fast and so forcefully: D&#8217;Amaro is <strong>the first CEO in Disney&#8217;s modern history to rise not from content and creative but from operations and experiences</strong> &#8212; and that operational mindset is clearly visible in how he approached the restructuring. In his memo, D&#8217;Amaro wrote: <strong>&#8220;Given the fast-moving pace of our industries, this requires us to constantly assess how to foster a more agile and technologically-enabled workforce to meet tomorrow&#8217;s needs&#8221;</strong> &#8212; language characteristic of <strong>operational agility</strong> thinking rather than the traditional creative leadership discourse Disney was accustomed to under Iger.</p><p>Regarding the scope of cuts, this layoff wave spans <strong>nearly every major Disney division</strong> rather than being confined to a single unit. <strong>Marvel Studios and Marvel Entertainment</strong> were hardest hit, with approximately <strong>7&#8211;8% of total Marvel headcount</strong> eliminated &#8212; including employees in both Burbank (California) and New York, across film and television production, comics, franchise, finance, and legal departments. Particularly devastating was the near complete dissolution of Marvel Studios&#8217; <strong>Visual Development team</strong> &#8212; an <strong>Oscar winning</strong> unit responsible for designing the visual language and concept art for the entire Marvel Cinematic Universe over more than a decade, with many members having served 10 years or longer. Only a minimal <strong>skeleton crew</strong> of full time employees was retained; the remainder will transition to a model of <strong>project based outside contractors</strong>. The stated reason is Disney&#8217;s decision to <strong>reduce the number of Marvel Studios films produced annually</strong>, thus eliminating the need to maintain a large scale internal creative team. <strong>TV divisions, ESPN, product &amp; technology, and corporate functions</strong> were also affected but to a lesser degree than Marvel.</p><p>However, the most structurally significant element of this layoff lies not in the 1,000 position figure &#8212; but in the <strong>enterprise wide marketing restructuring</strong> occurring simultaneously. Since January 2026, Disney had announced plans to <strong>consolidate its entire decentralized marketing apparatus</strong> &#8212; where previously each division (film, TV, streaming, ESPN, parks) maintained its own marketing team, budget, and strategy &#8212; <strong>into a single unified enterprise marketing division</strong> under <strong>Asad Ayaz</strong>, Chief Marketing and Brand Officer. The April 14 layoff was the <strong>execution step</strong> of that consolidation plan: eliminating duplicated marketing roles across divisions, dissolving standalone publicity teams (including some of Ayaz&#8217;s own direct lieutenants), and reorganizing the entire marketing workflow from <strong>&#8220;multiple small teams serving multiple divisions&#8221;</strong> to <strong>&#8220;one centralized marketing engine serving all of Disney.&#8221;</strong> This is not mere cost cutting &#8212; this is <strong>organizational architecture redesign</strong> at the enterprise level, reflecting a very clear operational philosophy: <strong>efficiency comes from unification, not fragmentation</strong>.</p><p>External reaction split into two distinctly opposing currents. Investors and analysts <strong>welcomed</strong> the decision, reading it as a signal that D&#8217;Amaro is serious about <strong>operational discipline</strong> and will not repeat Disney&#8217;s uncontrolled spending expansion of 2019&#8211;2022. But the creative community &#8212; particularly within animation and visual arts &#8212; expressed <strong>outrage</strong> at the dissolution of Marvel&#8217;s Visual Development team, viewing it as evidence that Disney is sacrificing <strong>long term creative capability</strong> for <strong>short term financial efficiency</strong>, and questioning whether a &#8220;project based contractor&#8221; model can produce visual quality equivalent to an internal team that has been embedded in and deeply understood Marvel&#8217;s brand DNA for over 10 years. This is a profound operational question we will examine more closely in subsequent sections: <strong>where does the line between &#8220;value creating restructuring&#8221; and &#8220;value destroying cuts&#8221; actually lie</strong>, and on which side of that line does Disney&#8217;s new CEO stand.</p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Thursday - April 16, 2026: America Rewrites the Rules: Steel, Aluminum, Copper Tariffs Now Applied to Full Invoice Value.]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; N&#259;m, Ng&#224;y 16/04/2026: M&#7929; Thay &#272;&#7893;i Lu&#7853;t Ch&#417;i: Thu&#7871; Th&#233;p, Nh&#244;m, &#272;&#7891;ng Gi&#7901; T&#237;nh Tr&#234;n To&#224;n B&#7897; H&#243;a &#272;&#417;n.]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260416</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260416</guid><pubDate>Thu, 16 Apr 2026 18:31:02 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!W3L0!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!W3L0!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!W3L0!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!W3L0!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!W3L0!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!W3L0!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!W3L0!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/a57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:314811,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194435207?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!W3L0!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!W3L0!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!W3L0!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!W3L0!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fa57b1fdb-4542-44a2-889d-773c379078a9_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p>On April 2, 2026, the President of the United States signed a sweeping <strong>Proclamation</strong> comprehensively revising the tariff regime under <strong>Section 232 of the Trade Expansion Act of 1962</strong>, applying to three strategic metal groups: <strong>steel, aluminum, and copper</strong>, along with all <strong>derivative products</strong> containing these metals. The proclamation took effect at <strong>12:01 a.m. EDT on April 6, 2026</strong>, applying to all goods entered for consumption or withdrawn from warehouse for consumption from that moment onward &#8212; regardless of whether they had been ordered or were already in transit before the announcement date. This is not a minor adjustment or a technical addendum &#8212; this is the <strong>most comprehensive restructuring of the US metals tariff system</strong> since Section 232 was first applied to steel and aluminum in 2018, and this change carries profound operational consequences for every manufacturing enterprise globally that uses steel, aluminum, or copper in its supply chain.</p><p>The single most important and transformative change lies in the <strong>tariff base calculation</strong>. Prior to April 6, 2026, under the system in effect since June 2025, Section 232 tariffs on derivative products were calculated based on the <strong>actual metal content value</strong> within the imported product &#8212; meaning if a finished product valued at $100 contained only $30 worth of steel, the tariff applied only to that $30. From April 6, 2026, the rule changes entirely: <strong>Section 232 tariffs are now applied to the full customs value of the finished product</strong>, no longer separating the base metal value from the fabrication value. That same $100 product now has tariffs applied to the entire $100. This represents a shift in <strong>tariff philosophy</strong>: from &#8220;taxing metals&#8221; to &#8220;taxing products containing metals&#8221; &#8212; and the consequence is that the <strong>effective tariff rate surges dramatically</strong> for all derivative products, especially those with high fabrication value but moderate metal content such as <strong>automotive components, electrical equipment, prefabricated construction materials, stainless steel housewares, and industrial machinery</strong>.</p><p>The proclamation establishes <strong>three principal tariff tiers</strong> under a new tiered structure. The first tier: <strong>50% ad valorem</strong> (calculated on full customs value) applies to steel, aluminum, and copper base articles and derivative products listed in <strong>Annex I-A</strong> of the proclamation &#8212; this is the highest and most comprehensive rate, covering the majority of basic metal products imported into the United States. The second tier: <strong>25% ad valorem</strong> on full customs value, applying to derivative products where <strong>foreign metal content exceeds 15% by weight</strong> &#8212; this rate targets &#8220;semi finished&#8221; or finished products containing significant but not predominant metal content. The third tier: <strong>15% combined rate</strong> (including MFN/Column 1 duty plus Section 232 duty) applied to full value for certain heavy industrial equipment and <strong>electrical grid equipment</strong> listed in <strong>Annex III</strong>, effective temporarily through December 31, 2027. Notably, the proclamation also stipulates that products with <strong>metal content below 15% by weight</strong> are <strong>exempt from Section 232 tariffs</strong> &#8212; establishing a new threshold that clearly separates &#8220;significant metal content&#8221; products from &#8220;negligible metal content&#8221; products.</p><p>The proclamation also carries two special provisions regarding <strong>origin</strong>. First, goods containing <strong>Russian origin aluminum</strong> continue to face a punitive <strong>200%</strong> tariff rate &#8212; the highest in the entire Section 232 schedule, reflecting the maintained policy of economic isolation of Russia. Second, the <strong>United Kingdom</strong> receives preferential rates with the condition that aluminum must be <strong>smelted or most recently cast in the UK</strong> and steel must be <strong>melted and poured in the UK</strong> &#8212; meaning the origin rule is based not on where final fabrication occurs but on where <strong>primary metal processing</strong> takes place, a highly stringent standard.</p><p>And finally, the provision with the longest term impact is the <strong>authority granted to the Department of Commerce and the US Trade Representative (USTR) to add new derivative articles to the tariff list on a rolling basis</strong> if import trends threaten to undermine Section 232 objectives. This means the <strong>tariff coverage list is not fixed but can expand at any time</strong> &#8212; creating a state of <strong>permanent uncertainty</strong> for every enterprise exporting metal containing products to the United States, including steel, aluminum, copper, and derivative product manufacturers in Vietnam. For Vietnamese businesses in <strong>construction steel, aluminum profiles, mechanical components, electrical equipment, and metal housewares</strong> &#8212; sectors with significant export share to the US &#8212; this proclamation mandates immediate review of: <strong>tariff exposure</strong>, <strong>landed cost calculation</strong>, <strong>pricing strategy</strong>, and <strong>sourcing decisions</strong>, because the global manufacturing cost map &#8212; particularly for every product containing steel, aluminum, or copper &#8212; has just been completely redrawn overnight.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260416?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260416?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Tuesday - April 14, 2026: Every Minute in Q1 2026, 1.4 Americans Lost Their Jobs.]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; Ba, Ng&#224;y 14/04/2026: C&#7913; M&#7895;i Ph&#250;t Tr&#244;i Qua, C&#243; 1.4 Ng&#432;&#7901;i M&#7929; M&#7845;t Vi&#7879;c Trong Q1/2026.]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260414</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260414</guid><pubDate>Tue, 14 Apr 2026 18:45:07 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!HGFj!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!HGFj!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!HGFj!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!HGFj!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!HGFj!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!HGFj!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!HGFj!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/b5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:369465,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/194215672?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!HGFj!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!HGFj!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!HGFj!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!HGFj!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb5c801e0-8492-45dd-bdf9-4134af3e76ce_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p>In early April 2026, <strong>Challenger, Gray &amp; Christmas</strong> &#8212; a Chicago based outplacement and corporate restructuring consultancy that has tracked US labor market layoff data continuously for over three decades &#8212; released its official quarterly report for Q1 2026, confirming this as the <strong>highest layoff quarter in the United States since the COVID-19 pandemic</strong>. Total positions eliminated in the first three months of the year reached <strong>180,500 jobs</strong>, and what is striking lies not merely in the scale of the number but in the very <strong>structural distribution</strong> of this wave of cuts, which reveals that these are not isolated layoffs reacting to a short term shock, but a <strong>systemic, deliberate, and sequenced restructuring</strong> unfolding simultaneously across multiple industries and enterprise sizes.</p><p>January 2026 recorded <strong>94,870 job cuts</strong> &#8212; the highest single month layoff figure since January 2023, when the tech industry layoff wave first erupted strongly after the hyper growth period of 2020&#8211;2021. The opening month of 2026 witnessed a cascade of major names announcing cuts, including <strong>Meta, Microsoft, Amazon, Salesforce, and Block (Square)</strong>, along with numerous Series C and Series D startups forced to &#8220;right size&#8221; after <strong>burn rate</strong> spiraled out of control while venture capital continued tightening. In February 2026, the figure declined to <strong>42,110 jobs</strong> &#8212; significantly lower than January yet still above historical averages &#8212; and marked an important <strong>sectoral transition</strong>, as layoffs began spreading from tech into <strong>retail, manufacturing, and logistics</strong>, the moment when labor cost pressure together with automation impact started crossing the Silicon Valley boundary. By March 2026, with <strong>45,320 jobs</strong> cut, the wave continued expanding and this time saw full participation from legacy corporations across <strong>consumer goods, finance, and healthcare</strong>: Nike announced 775 layoffs at distribution centers in Tennessee and Mississippi to implement <strong>warehouse automation</strong>, Oracle disclosed merger and consolidation plans eliminating 30,000 positions over the 2026&#8211;2027 roadmap, and numerous investment funds and regional banks sequentially executed <strong>headcount optimization</strong> following 2025 year end financial results.</p><p>Within this entire landscape, <strong>the technology sector remained the hardest hit, with nearly 75,000 positions eliminated in a single quarter</strong> &#8212; representing over 41% of total nationwide layoffs. The officially disclosed reasons can be grouped into three major categories, and each reflects a deeper shift in the <strong>operational philosophy</strong> of American enterprises in the post ZIRP (Zero Interest Rate Policy) era. The first category is <strong>AI Replacement</strong>, where middle management, customer support, content moderation, data entry, and quality assurance roles are being directly displaced by <strong>AI agents, large language models, and intelligent automation</strong> &#8212; most vividly illustrated by Jack Dorsey (Block) publicly declaring his company &#8220;will not hire new headcount if AI can do the job.&#8221; The second category is <strong>Cost Optimization</strong>, where businesses nurtured by low interest rates and abundant capital during the hyper growth period of 2020&#8211;2022 are now compelled to demonstrate <strong>operational efficiency</strong> and <strong>positive unit economics</strong> to investors; <strong>Rule of 40</strong> and <strong>free cash flow margin</strong> have replaced pure <strong>revenue growth</strong> as the two primary valuation drivers. The third category is <strong>Restructuring Post Hyper Growth</strong>, where many companies over hired during 2020&#8211;2022 &#8212; for example, Meta added 27,000 employees in 2021 alone &#8212; must now return to a <strong>right sized organization</strong> model suited to new business realities; this is not a &#8220;crisis&#8221; in the traditional sense, but a <strong>deliberate organizational redesign</strong> based on the new operating model of the AI era.</p><p>The most thought provoking point &#8212; and what distinguishes the Q1 2026 layoff wave from previous crises &#8212; is that <strong>the 180,500 figure does not reflect economic recession</strong>. US overall unemployment remains at <strong>4.1%</strong>, low by historical standards. This reveals that what is unfolding is not a contraction of the labor market but a <strong>structural labor reallocation</strong>: jobs are not disappearing wholesale but shifting toward new domains such as AI engineering, robotics, renewable energy, and skilled trades, while traditional roles are eliminated or completely redesigned. It is precisely within this paradox of &#8220;high layoffs in a still healthy economy&#8221; that <strong>Challenger, Gray &amp; Christmas</strong> warns if the current trend continues, total 2026 layoffs could entirely exceed 700,000 &#8212; surpassing 2025 levels and approaching the 2023 peak (~721,000). This serves as a critical signal for <strong>C-suite executives, HR leaders, operations managers, and policymakers</strong> confronting a <strong>workforce transformation</strong> challenge of unprecedented scale in the past decade &#8212; and it raises a foundational question for every business: are we truly optimizing operations, or merely reacting with passive cost cutting?</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260414?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260414?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[Chuỗi Công Cụ Operational Excellence | #47: Sau Cú Đặt Cược 14 Tỷ USD Vào AI, Meta Tung Muse Spark Lên Whatsapp, Instagram Và Facebook.]]></title><description><![CDATA[K&#7927; Nguy&#234;n H&#7907;p T&#225;c Ng&#432;&#7901;i-Robot &#272;&#227; &#272;&#7871;n.]]></description><link>https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-47</link><guid isPermaLink="false">https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-47</guid><pubDate>Sat, 11 Apr 2026 15:02:21 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!hMs6!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Ch&#224;o m&#7915;ng b&#7841;n &#273;&#7871;n v&#7899;i <strong>b&#224;i vi&#7871;t cu&#7889;i tu&#7847;n &#273;&#7863;c bi&#7879;t d&#224;nh ri&#234;ng</strong> cho phi&#234;n b&#7843;n d&#224;nh cho ng&#432;&#7901;i <strong>&#273;&#259;ng k&#253; tr&#7843; ph&#237; Loyal Fan.</strong></em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t s&#7889; 47 trong Chu&#7895;i b&#224;i vi&#7871;t v&#7873; B&#7897; C&#244;ng C&#7909; Operational Excellence.</strong></p></div><h1>N&#7897;i dung</h1><blockquote><p><strong>Ph&#7847;n 1 &#8211; Th&#244;ng tin ch&#237;nh th&#7913;c</strong></p><p><strong>Ph&#7847;n 2 &#8211; B&#7889;i c&#7843;nh th&#7883; tr&#432;&#7901;ng v&#224; &#253; ngh&#297;a</strong></p><p><strong>Ph&#7847;n 3 &#8211; Ph&#226;n t&#237;ch qua l&#259;ng k&#237;nh Operational Excellence</strong></p><p><strong>Ph&#7847;n 4 &#8211; B&#224;i h&#7885;c cho Doanh nghi&#7879;p</strong></p><p><strong>Ph&#7847;n 5 &#8211; K&#7871;t lu&#7853;n</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!hMs6!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!hMs6!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!hMs6!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!hMs6!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!hMs6!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!hMs6!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:144979,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/193885848?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!hMs6!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!hMs6!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!hMs6!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!hMs6!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4389da05-3233-4552-8952-ac8a414ca8e9_1645x1379.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PH&#7846;N 1: TH&#212;NG TIN CH&#205;NH TH&#7912;C</strong></h2><p>Ng&#224;y <strong>8 th&#225;ng 4 n&#259;m 2026</strong>, <strong>Meta</strong> &#8212; t&#7853;p &#273;o&#224;n c&#244;ng ngh&#7879; s&#7903; h&#7919;u <strong>Facebook</strong>, <strong>Instagram</strong>, <strong>WhatsApp</strong>, <strong>Messenger</strong> v&#224; d&#242;ng <strong>k&#237;nh th&#244;ng minh AI</strong> &#8212; &#273;&#227; ch&#237;nh th&#7913;c ra m&#7855;t <strong>Muse Spark</strong>, m&#244; h&#236;nh <strong>tr&#237; tu&#7879; nh&#226;n t&#7841;o</strong> m&#7841;nh nh&#7845;t t&#7915; tr&#432;&#7899;c &#273;&#7871;n nay c&#7911;a h&#227;ng. &#272;&#226;y l&#224; s&#7843;n ph&#7849;m &#273;&#7847;u ti&#234;n t&#7915; <strong>Meta Superintelligence Labs</strong> (MSL), &#273;&#417;n v&#7883; nghi&#234;n c&#7913;u AI m&#7899;i &#273;&#432;&#7907;c th&#224;nh l&#7853;p d&#432;&#7899;i s&#7921; d&#7851;n d&#7855;t c&#7911;a <strong>Alexandr Wang</strong> &#8212; nh&#224; s&#225;ng l&#7853;p v&#224; c&#7921;u CEO c&#7911;a <strong>Scale AI</strong>, ng&#432;&#7901;i &#273;&#432;&#7907;c Meta m&#7901;i v&#7873; v&#7899;i th&#7887;a thu&#7853;n tr&#7883; gi&#225; <strong>14,3 t&#7927; USD</strong> v&#224;o th&#225;ng 6 n&#259;m 2025.</p><p><strong>Muse Spark</strong> &#8212; ban &#273;&#7847;u mang t&#234;n m&#227; n&#7897;i b&#7897; <strong>&#8220;Avocado&#8221;</strong> &#8212; &#273;&#432;&#7907;c x&#226;y d&#7921;ng t&#7915; &#273;&#7847;u trong v&#242;ng <strong>9 th&#225;ng</strong> b&#7903;i &#273;&#7897;i ng&#361; do Alexandr Wang tr&#7921;c ti&#7871;p gi&#225;m s&#225;t. &#272;&#226;y kh&#244;ng ph&#7843;i l&#224; b&#7843;n n&#226;ng c&#7845;p c&#7911;a d&#242;ng <strong>Llama</strong> quen thu&#7897;c tr&#432;&#7899;c &#273;&#243;, m&#224; l&#224; m&#244; h&#236;nh thu&#7897;c <strong>d&#242;ng Muse ho&#224;n to&#224;n m&#7899;i</strong>, &#273;&#225;nh d&#7845;u b&#432;&#7899;c chuy&#7875;n m&#236;nh c&#259;n b&#7843;n trong chi&#7871;n l&#432;&#7907;c AI c&#7911;a Mark Zuckerberg. &#272;i&#7875;m kh&#225;c bi&#7879;t quan tr&#7885;ng nh&#7845;t so v&#7899;i d&#242;ng Llama: trong khi <strong>Llama</strong> n&#7893;i ti&#7871;ng v&#7899;i tri&#7871;t l&#253; <strong>m&#227; ngu&#7891;n m&#7903;</strong>, <strong>Muse Spark</strong> l&#224; m&#244; h&#236;nh <strong>&#273;&#7897;c quy&#7873;n kh&#233;p k&#237;n</strong> &#8212; m&#7897;t s&#7921; thay &#273;&#7893;i chi&#7871;n l&#432;&#7907;c g&#226;y ng&#7841;c nhi&#234;n l&#7899;n trong c&#7897;ng &#273;&#7891;ng AI to&#224;n c&#7847;u.</p><p>V&#7873; <strong>n&#259;ng l&#7921;c k&#7929; thu&#7853;t</strong>, Muse Spark l&#224; m&#244; h&#236;nh <strong>&#273;a ph&#432;&#417;ng th&#7913;c b&#7843;n &#273;&#7883;a</strong> (natively multimodal), ngh&#297;a l&#224; n&#243; &#273;&#432;&#7907;c thi&#7871;t k&#7871; ngay t&#7915; &#273;&#7847;u &#273;&#7875; x&#7917; l&#253; &#273;&#7891;ng th&#7901;i nhi&#7873;u lo&#7841;i d&#7919; li&#7879;u &#273;&#7847;u v&#224;o kh&#225;c nhau. M&#244; h&#236;nh c&#243; th&#7875; ti&#7871;p nh&#7853;n <strong>v&#259;n b&#7843;n</strong>, <strong>gi&#7885;ng n&#243;i</strong> v&#224; <strong>h&#236;nh &#7843;nh</strong> l&#224;m &#273;&#7847;u v&#224;o, hi&#7879;n t&#7841;i cho ra k&#7871;t qu&#7843; d&#7841;ng <strong>v&#259;n b&#7843;n</strong>. &#272;i&#7875;m n&#7893;i b&#7853;t l&#224; kh&#7843; n&#259;ng <strong>nh&#7853;n di&#7879;n h&#236;nh &#7843;nh theo ng&#7919; c&#7843;nh th&#7921;c t&#7871;</strong>: Muse Spark kh&#244;ng ch&#7881; &#273;&#7885;c ch&#7919; m&#224; c&#242;n <strong>hi&#7875;u nh&#7919;ng g&#236; ng&#432;&#7901;i d&#249;ng &#273;ang nh&#236;n</strong>, cho ph&#233;p t&#432;&#417;ng t&#225;c t&#7921; nhi&#234;n h&#417;n th&#244;ng qua camera &#273;i&#7879;n tho&#7841;i ho&#7863;c <strong>k&#237;nh AI c&#7911;a Meta</strong>.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-47?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/chuoi-cong-cu-operational-excellence-47?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p>Meta gi&#7899;i thi&#7879;u Muse Spark v&#7899;i <strong>ba ch&#7871; &#273;&#7897; suy lu&#7853;n</strong> kh&#225;c nhau, ph&#7909;c v&#7909; t&#7915; nhu c&#7847;u &#273;&#417;n gi&#7843;n &#273;&#7871;n ph&#7913;c t&#7841;p nh&#7845;t. <strong>Ch&#7871; &#273;&#7897; Instant</strong> cung c&#7845;p c&#226;u tr&#7843; l&#7901;i nhanh cho c&#225;c c&#226;u h&#7887;i th&#244;ng th&#432;&#7901;ng m&#224; kh&#244;ng c&#7847;n th&#7901;i gian suy ngh&#297; th&#234;m. <strong>Ch&#7871; &#273;&#7897; Thinking</strong> b&#7893; sung m&#7897;t giai &#273;o&#7841;n ng&#7855;n &#273;&#7875; m&#244; h&#236;nh <strong>ph&#226;n t&#237;ch v&#224; suy lu&#7853;n</strong> qua nhi&#7873;u b&#432;&#7899;c tr&#432;&#7899;c khi tr&#7843; l&#7901;i, ph&#249; h&#7907;p cho c&#225;c c&#226;u h&#7887;i li&#234;n quan &#273;&#7871;n to&#225;n h&#7885;c, ph&#226;n t&#237;ch d&#7919; li&#7879;u ho&#7863;c suy lu&#7853;n logic ph&#7913;c t&#7841;p. <strong>Ch&#7871; &#273;&#7897; Contemplating</strong> &#8212; ch&#7871; &#273;&#7897; ti&#234;n ti&#7871;n nh&#7845;t &#8212; cho ph&#233;p <strong>&#273;i&#7873;u ph&#7889;i &#273;a t&#225;c nh&#226;n song song</strong>, trong &#273;&#243; Muse Spark c&#243; th&#7875; k&#237;ch ho&#7841;t nhi&#7873;u <strong>t&#225;c nh&#226;n ph&#7909; chuy&#234;n bi&#7879;t</strong> &#273;&#7875; x&#7917; l&#253; &#273;&#7891;ng th&#7901;i c&#225;c kh&#237;a c&#7841;nh kh&#225;c nhau c&#7911;a m&#7897;t y&#234;u c&#7847;u ph&#7913;c t&#7841;p tr&#432;&#7899;c khi t&#7893;ng h&#7907;p k&#7871;t qu&#7843; cu&#7889;i c&#249;ng.</p><p>M&#7897;t t&#237;nh n&#259;ng &#273;&#432;&#7907;c &#273;&#7863;c bi&#7879;t ch&#250; &#253; l&#224; <strong>Shopping Mode</strong> &#8212; ch&#7871; &#273;&#7897; mua s&#7855;m th&#244;ng minh k&#7871;t h&#7907;p m&#244; h&#236;nh ng&#244;n ng&#7919; l&#7899;n v&#7899;i <strong>d&#7919; li&#7879;u v&#7873; s&#7903; th&#237;ch v&#224; h&#224;nh vi ng&#432;&#7901;i d&#249;ng</strong> tr&#234;n c&#225;c n&#7873;n t&#7843;ng Meta. V&#7899;i ch&#7871; &#273;&#7897; n&#224;y, Muse Spark c&#243; th&#7875; gi&#250;p ng&#432;&#7901;i d&#249;ng <strong>t&#236;m ki&#7871;m qu&#7847;n &#225;o ph&#249; h&#7907;p</strong>, <strong>trang tr&#237; ph&#242;ng</strong>, ho&#7863;c <strong>kh&#225;m ph&#225; th&#432;&#417;ng hi&#7879;u</strong> d&#7921;a tr&#234;n l&#7883;ch s&#7917; t&#432;&#417;ng t&#225;c c&#225; nh&#226;n &#8212; m&#7897;t b&#432;&#7899;c ti&#7871;n l&#7899;n trong vi&#7879;c bi&#7871;n AI th&#224;nh <strong>c&#244;ng c&#7909; th&#432;&#417;ng m&#7841;i &#273;i&#7879;n t&#7917;</strong> tr&#7921;c ti&#7871;p b&#234;n trong h&#7879; sinh th&#225;i m&#7841;ng x&#227; h&#7897;i.</p><p>V&#7873; <strong>&#7913;ng d&#7909;ng y t&#7871;</strong>, Meta cho bi&#7871;t Muse Spark &#273;&#227; &#273;&#432;&#7907;c ph&#225;t tri&#7875;n v&#7899;i s&#7921; h&#7907;p t&#225;c c&#7911;a h&#417;n <strong>1.000 b&#225;c s&#297;</strong> &#273;&#7875; x&#226;y d&#7921;ng d&#7919; li&#7879;u hu&#7845;n luy&#7879;n chuy&#234;n bi&#7879;t nh&#7857;m c&#7843;i thi&#7879;n ch&#7845;t l&#432;&#7907;ng ph&#7843;n h&#7891;i c&#225;c c&#226;u h&#7887;i li&#234;n quan &#273;&#7871;n s&#7913;c kh&#7887;e, bao g&#7891;m c&#7843; kh&#7843; n&#259;ng <strong>ph&#226;n t&#237;ch h&#236;nh &#7843;nh y t&#7871;</strong> v&#224; <strong>bi&#7875;u &#273;&#7891; dinh d&#432;&#7905;ng</strong>. V&#7873; <strong>l&#7853;p tr&#236;nh v&#224; thi&#7871;t k&#7871;</strong>, Muse Spark n&#226;ng cao kh&#7843; n&#259;ng <strong>sinh m&#227; tr&#7921;c quan</strong>, cho ph&#233;p ng&#432;&#7901;i d&#249;ng t&#7841;o <strong>trang web t&#249;y ch&#7881;nh</strong>, <strong>tr&#242; ch&#417;i nh&#7887;</strong>, ho&#7863;c <strong>b&#7843;ng &#273;i&#7873;u khi&#7875;n d&#7919; li&#7879;u</strong> tr&#7921;c ti&#7871;p trong tr&#7907; l&#253; Meta AI.</p><p>Theo <strong>k&#7871;t qu&#7843; benchmark</strong> do Meta c&#244;ng b&#7889;, Muse Spark &#273;&#227; <strong>thu h&#7865;p &#273;&#225;ng k&#7875; kho&#7843;ng c&#225;ch hi&#7879;u su&#7845;t</strong> v&#7899;i c&#225;c m&#244; h&#236;nh h&#224;ng &#273;&#7847;u t&#7915; <strong>OpenAI</strong>, <strong>Anthropic</strong> v&#224; <strong>Google</strong>. M&#244; h&#236;nh &#273;&#432;&#7907;c &#273;&#225;nh gi&#225; l&#224; <strong>c&#7841;nh tranh ngang h&#224;ng</strong> trong nhi&#7873;u t&#225;c v&#7909;, &#273;&#7863;c bi&#7879;t l&#224; <strong>hi&#7875;u &#273;a ph&#432;&#417;ng th&#7913;c</strong> v&#224; <strong>x&#7917; l&#253; th&#244;ng tin y t&#7871;</strong>. Tuy nhi&#234;n, Meta c&#361;ng th&#7915;a nh&#7853;n r&#7857;ng trong l&#297;nh v&#7921;c <strong>l&#7853;p tr&#236;nh</strong>, kho&#7843;ng c&#225;ch v&#7899;i c&#225;c &#273;&#7889;i th&#7911; v&#7851;n c&#242;n t&#7891;n t&#7841;i v&#224; c&#244;ng ty &#273;ang ti&#7871;p t&#7909;c c&#7843;i thi&#7879;n.</p><p>V&#7873; <strong>ph&#7841;m vi tri&#7875;n khai</strong>, Muse Spark hi&#7879;n &#273;&#227; c&#243; m&#7863;t tr&#234;n <strong>&#7913;ng d&#7909;ng Meta AI</strong> v&#224; <strong>trang web Meta AI</strong> t&#7841;i <strong>Hoa K&#7923;</strong>, v&#224; s&#7869; &#273;&#432;&#7907;c tri&#7875;n khai d&#7847;n tr&#234;n <strong>WhatsApp</strong>, <strong>Instagram</strong>, <strong>Facebook</strong>, <strong>Messenger</strong> v&#224; <strong>k&#237;nh AI</strong> trong nh&#7919;ng tu&#7847;n t&#7899;i. V&#7899;i h&#7879; sinh th&#225;i ng&#432;&#7901;i d&#249;ng l&#234;n &#273;&#7871;n <strong>g&#7847;n 4 t&#7927; t&#224;i kho&#7843;n ho&#7841;t &#273;&#7897;ng</strong> tr&#234;n to&#224;n c&#7847;u, vi&#7879;c t&#237;ch h&#7907;p Muse Spark v&#224;o c&#225;c n&#7873;n t&#7843;ng n&#224;y c&#243; kh&#7843; n&#259;ng bi&#7871;n Meta th&#224;nh <strong>nh&#224; ph&#226;n ph&#7889;i AI ti&#234;u d&#249;ng l&#7899;n nh&#7845;t th&#7871; gi&#7899;i</strong>, v&#432;&#7907;t xa c&#7843; ChatGPT c&#7911;a OpenAI v&#7873; m&#7863;t <strong>s&#7889; l&#432;&#7907;ng ng&#432;&#7901;i d&#249;ng ti&#7871;p c&#7853;n</strong> th&#244;ng qua c&#225;c &#7913;ng d&#7909;ng quen thu&#7897;c h&#224;ng ng&#224;y.</p><p>S&#7921; ki&#7879;n ra m&#7855;t Muse Spark di&#7877;n ra trong b&#7889;i c&#7843;nh <strong>cu&#7897;c ch&#7841;y &#273;ua AI to&#224;n c&#7847;u</strong> &#273;ang n&#243;ng h&#417;n bao gi&#7901; h&#7871;t. <strong>OpenAI</strong> &#273;ang chu&#7849;n b&#7883; <strong>IPO</strong> v&#7899;i &#273;&#7883;nh gi&#225; h&#224;ng tr&#259;m t&#7927; USD, <strong>Google</strong> li&#234;n t&#7909;c n&#226;ng c&#7845;p <strong>Gemini</strong>, <strong>Anthropic</strong> &#273;&#7849;y m&#7841;nh <strong>Claude</strong> trong th&#7883; tr&#432;&#7901;ng doanh nghi&#7879;p, v&#224; <strong>Apple</strong> &#273;ang t&#237;ch h&#7907;p <strong>Apple Intelligence</strong> s&#226;u h&#417;n v&#224;o h&#7879; sinh th&#225;i thi&#7871;t b&#7883;. V&#7899;i <strong>14,3 t&#7927; USD</strong> &#273;&#227; &#273;&#7847;u t&#432; v&#224; Alexandr Wang d&#7851;n d&#7855;t, Mark Zuckerberg r&#245; r&#224;ng &#273;ang &#273;&#7863;t c&#432;&#7907;c r&#7857;ng <strong>AI t&#237;ch h&#7907;p v&#224;o m&#7841;ng x&#227; h&#7897;i</strong> s&#7869; l&#224; m&#244; h&#236;nh th&#7855;ng cu&#7897;c &#8212; n&#417;i AI kh&#244;ng ph&#7843;i l&#224; m&#7897;t &#7913;ng d&#7909;ng ri&#234;ng bi&#7879;t m&#224; ng&#432;&#7901;i d&#249;ng ph&#7843;i t&#236;m &#273;&#7871;n, m&#224; l&#224; <strong>m&#7897;t l&#7899;p th&#244;ng minh th&#7845;m v&#224;o m&#7885;i t&#432;&#417;ng t&#225;c</strong> tr&#234;n Facebook, Instagram v&#224; WhatsApp m&#7895;i ng&#224;y.</p>
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   ]]></content:encoded></item><item><title><![CDATA[The Operational Excellence Tools Series | #47: After $14B AI Bet, Meta Launches Muse Spark Across Whatsapp, Instagram And Facebook.]]></title><description><![CDATA[Welcome to the unique weekend article for the Loyal Fan subscribers-only edition.]]></description><link>https://www.bizinsider.co/p/the-operational-excellence-tools-47</link><guid isPermaLink="false">https://www.bizinsider.co/p/the-operational-excellence-tools-47</guid><pubDate>Sat, 11 Apr 2026 15:01:34 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!SS2G!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome to the unique weekend article for the<strong> Loyal Fan subscribers-only edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>This is the #47 article of The Operational Excellence Tools Series.</strong></p></div><h1>Outlines and Key Takeaways</h1><blockquote><p><strong>Part 1 &#8211; Official Announcement</strong></p><p><strong>Part 2 &#8211; Background and Meaning</strong></p><p><strong>Part 3 &#8211; Analysis Through the Lens of Operational Excellence</strong></p><p><strong>Part 4 &#8211; Lessons for Businesses</strong></p><p><strong>Part 5 &#8211; Conclusion</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!SS2G!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!SS2G!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!SS2G!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!SS2G!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!SS2G!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!SS2G!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/d31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:123115,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/193856383?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!SS2G!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!SS2G!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!SS2G!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!SS2G!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd31ae4f6-989e-420d-8f14-2f9680ccbc37_1645x1379.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1: OFFICIAL INFORMATION </strong></h2><p>On <strong>April 8, 2026</strong>, <strong>Meta</strong> &#8212; the technology conglomerate that owns <strong>Facebook</strong>, <strong>Instagram</strong>, <strong>WhatsApp</strong>, <strong>Messenger</strong>, and the <strong>AI smart glasses</strong> product line &#8212; officially launched <strong>Muse Spark</strong>, the company&#8217;s most powerful <strong>artificial intelligence</strong> model to date. This is the first product from <strong>Meta Superintelligence Labs</strong> (MSL), the newly established AI research division led by <strong>Alexandr Wang</strong> &#8212; cofounder and former CEO of <strong>Scale AI</strong>, who was brought into Meta through a deal worth <strong>14.3 billion USD</strong> in June 2025.</p><p><strong>Muse Spark</strong> &#8212; originally bearing the internal codename <strong>&#8220;Avocado&#8221;</strong> &#8212; was built from the ground up over <strong>9 months</strong> by a team directly overseen by Alexandr Wang. This is not an upgrade to the familiar <strong>Llama</strong> series but rather a model belonging to the <strong>entirely new Muse series</strong>, marking a fundamental shift in Mark Zuckerberg&#8217;s AI strategy. The most critical difference from the Llama series: while <strong>Llama</strong> was famous for its <strong>open source</strong> philosophy, <strong>Muse Spark</strong> is a <strong>closed proprietary</strong> model &#8212; a strategic reversal that surprised the global AI community.</p><p>In terms of <strong>technical capabilities</strong>, Muse Spark is a <strong>natively multimodal</strong> model, meaning it was designed from the start to simultaneously process multiple types of input data. The model can accept <strong>text</strong>, <strong>voice</strong>, and <strong>images</strong> as input, currently producing <strong>text</strong> output. A standout feature is its ability for <strong>real world contextual image recognition</strong>: Muse Spark does not merely read text but <strong>understands what the user is looking at</strong>, enabling more natural interaction through phone cameras or <strong>Meta&#8217;s AI glasses</strong>.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/the-operational-excellence-tools-47?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/the-operational-excellence-tools-47?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p>Meta introduced Muse Spark with <strong>three distinct reasoning modes</strong> serving needs from simple to highly complex. <strong>Instant mode</strong> provides fast answers to routine questions without additional thinking time. <strong>Thinking mode</strong> adds a brief phase where the model <strong>analyzes and reasons</strong> through multiple steps before responding, suited for questions involving mathematics, data analysis, or complex logical reasoning. <strong>Contemplating mode</strong> &#8212; the most advanced &#8212; enables <strong>parallel multi agent orchestration</strong>, where Muse Spark can activate multiple <strong>specialized subagents</strong> to simultaneously handle different aspects of a complex request before synthesizing the final result.</p><p>A particularly notable feature is <strong>Shopping Mode</strong> &#8212; a smart shopping experience combining large language models with <strong>data on user preferences and behavior</strong> across Meta platforms. With this mode, Muse Spark can help users <strong>find suitable clothing</strong>, <strong>decorate rooms</strong>, or <strong>discover brands</strong> based on personal interaction history &#8212; a major step in transforming AI into an <strong>ecommerce tool</strong> embedded directly within the social media ecosystem.</p><p>Regarding <strong>healthcare applications</strong>, Meta reports that Muse Spark was developed in collaboration with more than <strong>1,000 physicians</strong> to build specialized training data aimed at improving the quality of responses to health related questions, including the ability to <strong>analyze medical images</strong> and <strong>nutritional charts</strong>. In <strong>programming and design</strong>, Muse Spark enhances <strong>visual code generation</strong> capabilities, allowing users to create <strong>custom websites</strong>, <strong>mini games</strong>, or <strong>data dashboards</strong> directly within the Meta AI assistant.</p><p>According to <strong>benchmark results</strong> published by Meta, Muse Spark has <strong>significantly narrowed the performance gap</strong> with leading models from <strong>OpenAI</strong>, <strong>Anthropic</strong>, and <strong>Google</strong>. The model is rated as <strong>competitive at peer level</strong> across many tasks, particularly in <strong>multimodal understanding</strong> and <strong>health information processing</strong>. However, Meta also acknowledges that in the <strong>coding</strong> domain, a gap with competitors still exists and the company continues to improve.</p><p>In terms of <strong>deployment scope</strong>, Muse Spark is now available on the <strong>Meta AI app</strong> and <strong>Meta AI website</strong> in the <strong>United States</strong>, and will gradually roll out across <strong>WhatsApp</strong>, <strong>Instagram</strong>, <strong>Facebook</strong>, <strong>Messenger</strong>, and <strong>AI glasses</strong> in the coming weeks. With a user ecosystem of nearly <strong>4 billion active accounts</strong> globally, integrating Muse Spark into these platforms has the potential to make Meta the <strong>world&#8217;s largest consumer AI distributor</strong>, surpassing even OpenAI&#8217;s ChatGPT in terms of <strong>user reach</strong> through familiar everyday applications.</p><p>The Muse Spark launch occurs amid a <strong>global AI race</strong> that is hotter than ever. <strong>OpenAI</strong> is preparing an <strong>IPO</strong> with a valuation of hundreds of billions of USD, <strong>Google</strong> continuously upgrades <strong>Gemini</strong>, <strong>Anthropic</strong> pushes <strong>Claude</strong> deeper into the enterprise market, and <strong>Apple</strong> is integrating <strong>Apple Intelligence</strong> more deeply into its device ecosystem. With <strong>14.3 billion USD</strong> already invested and Alexandr Wang at the helm, Mark Zuckerberg is clearly betting that <strong>AI integrated into social media</strong> will be the winning model &#8212; where AI is not a separate application users must seek out, but rather <strong>an intelligence layer permeating every interaction</strong> on Facebook, Instagram, and WhatsApp every day.</p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Thursday - April 09, 2026: Not Financial Difficulty — It's AI": Block's Layoff Marks A Cultural Turning Point.]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; N&#259;m, Ng&#224;y 09/04/2026: Kh&#244;ng Ph&#7843;i Kh&#243; Kh&#259;n T&#224;i Ch&#237;nh &#8212; L&#224; AI": &#272;&#7907;t Sa Th&#7843;i C&#7911;a Block &#272;&#225;nh D&#7845;u B&#432;&#7899;c Ngo&#7863;t V&#259;n H&#243;a Qu&#7843;n Tr&#7883;.]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260409</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260409</guid><pubDate>Thu, 09 Apr 2026 14:00:49 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!Aa8H!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!Aa8H!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!Aa8H!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!Aa8H!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!Aa8H!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!Aa8H!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!Aa8H!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:303602,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/193638445?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!Aa8H!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!Aa8H!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!Aa8H!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!Aa8H!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F2f30b9b2-2112-499f-898e-47f7bdded2bf_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p>In early April 2026, <strong>Block Inc.</strong> &#8212; the fintech corporation cofounded by <strong>Jack Dorsey</strong> and the parent company of Square, Cash App, Tidal, and Afterpay &#8212; officially announced a major <strong>workforce reduction</strong> affecting thousands of employees globally. What makes this event a <strong>historic turning point</strong> in corporate management circles is not the scale of the cuts, but the <strong>unprecedented direct statement</strong> from CEO Jack Dorsey himself about the true cause behind the decision.</p><p>In an <strong>internal memo</strong> sent to all Block employees and quoted by major news outlets, Jack Dorsey wrote a sentence that shook the technology and corporate management community: <strong>&#8220;This is not a decision driven by financial difficulty, but by the growing capability of AI tools to perform a wider range of tasks.&#8221;</strong> This is regarded as the <strong>first time</strong> a CEO of a major listed US technology corporation has publicly and officially labeled the cause of layoffs directly as <strong>AI automation</strong>, rather than using the conventional euphemisms like &#8220;restructuring&#8221;, &#8220;efficiency optimization&#8221;, &#8220;business priority adjustment&#8221;, or &#8220;organizational streamlining&#8221;.</p><p><strong>Block currently employs approximately 12,000 people</strong> as of late 2025, with primary offices in San Francisco, Oakland, New York, Atlanta, Melbourne, and other major cities globally. The company operates <strong>four core business segments</strong>: Square (payment solutions for small and medium businesses), Cash App (the most popular consumer financial app in the United States), Tidal (a music streaming platform), and Afterpay (the buy now pay later service acquired in 2022 for 29 billion USD). The layoffs are confirmed to affect <strong>multiple departments</strong> including customer service, level one software engineering, mid level product management, internal operations, and administrative support roles.</p><p>Notably, Block&#8217;s <strong>most recent quarterly financial report</strong> showed no signs of financial crisis whatsoever. Company revenue continued to grow steadily, Cash App reached record monthly active users, and gross margins continued to improve. Wall Street analysts assessed Block&#8217;s financial position as <strong>healthy</strong>, with <strong>positive free cash flow</strong> and a <strong>strong balance sheet</strong>. It is precisely against this &#8220;healthy&#8221; backdrop that Dorsey&#8217;s statement becomes even more shocking: he is not cutting because he must, but because he <strong>no longer needs people</strong> in those positions.</p><p>According to the memo, Jack Dorsey explained that Block&#8217;s internal AI tools &#8212; including AI agents for customer service, programming assistants integrated with Cursor and Claude Code, and automation systems for recruitment and operations workflows &#8212; have reached a maturity level allowing them to replace <strong>30% to 50%</strong> of the workload previously requiring human staff. He emphasized that retaining these positions when AI can perform the work at equivalent quality and 90% lower cost is &#8220;<strong>unfair to shareholders and unsustainable for the remaining employees themselves</strong>&#8220;.</p><p>Block has committed to providing <strong>generous severance packages</strong> for affected employees, including <strong>a minimum of 16 weeks of base salary</strong> plus two additional weeks for each year of tenure, <strong>6 months of extended health insurance</strong> after the employment end date, <strong>career counseling services</strong>, and the <strong>right to retain unvested stock</strong> for a short additional period. This is regarded as one of the best severance packages in the technology industry in 2026, in stark contrast to the way Oracle handled its 30,000 employee layoff via cold email just days before.</p><p>The Block event occurs against the backdrop of a <strong>rapidly accelerating AI driven layoff wave</strong> across the global technology industry. Total technology job cuts in <strong>Q1 2026</strong> have exceeded <strong>52,000 positions globally</strong> and <strong>30,000 in the United States</strong>, according to data from Layoffs.fyi and Crunchbase. However, most companies before Block had <strong>avoided</strong> directly naming AI as the cause, instead citing reasons like &#8220;resource reallocation&#8221; or &#8220;structural optimization&#8221;. Block became the first company to <strong>break this silence</strong>.</p><p>Reactions from the labor market and policy circles came immediately. Several US lawmakers, technology workers&#8217; unions, and labor protection organizations have called for Congress to convene <strong>emergency hearings</strong> on the impact of AI on employment. Some economists warn that Dorsey&#8217;s statement may become the <strong>&#8220;Cambrian explosion&#8221;</strong> of transparent AI driven layoffs &#8212; where other companies will follow suit and publicly label AI as the cause, triggering intense policy debates around <strong>robot taxes</strong>, <strong>universal basic income</strong>, and <strong>national reskilling programs</strong>.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260409?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260409?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[Operational Excellence (OPEX) Insight – Tuesday - April 07, 2026: Oracle Fires 30,000 By Email Overnight — 18% Of Workforce Sacrificed For The AI Arms Race.]]></title><description><![CDATA[G&#243;c Nh&#236;n V&#7853;n H&#224;nh Xu&#7845;t S&#7855;c &#8211; Th&#7913; Ba, Ng&#224;y 07/04/2026: Oracle Sa Th&#7843;i 30.000 Ng&#432;&#7901;i Qua Email Trong M&#7897;t &#272;&#234;m &#8212; 18% L&#7921;c L&#432;&#7907;ng Lao &#272;&#7897;ng B&#7883; Hy Sinh Cho Cu&#7897;c Ch&#7841;y &#272;ua AI.]]></description><link>https://www.bizinsider.co/p/operational-excellence-opex-insight-260407</link><guid isPermaLink="false">https://www.bizinsider.co/p/operational-excellence-opex-insight-260407</guid><pubDate>Tue, 07 Apr 2026 14:04:08 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!cuoq!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome To <strong>Operational Excellence (OPEX) Insight</strong> Article For The<strong> Paid Subscriber-Only Edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><blockquote><p><em><strong>This is the bilingual post in English and Vietnamese. Vietnamese is below.</strong></em></p><p><em><strong>&#272;&#226;y l&#224; b&#224;i vi&#7871;t song ng&#7919; Anh-Vi&#7879;t. Ti&#7871;ng Vi&#7879;t &#7903; b&#234;n d&#432;&#7899;i.</strong></em></p></blockquote><h1><strong>English</strong></h1><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!cuoq!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!cuoq!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!cuoq!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!cuoq!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!cuoq!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!cuoq!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/b021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:335768,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/193427683?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!cuoq!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 424w, https://substackcdn.com/image/fetch/$s_!cuoq!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 848w, https://substackcdn.com/image/fetch/$s_!cuoq!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 1272w, https://substackcdn.com/image/fetch/$s_!cuoq!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb021b3b1-3626-48d9-b70d-ede199b565cd_2938x2463.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1 &#8211; OFFICIAL INFORMATION</strong></h2><p>On <strong>March 31, 2026</strong>, <strong>Oracle Corporation</strong> &#8212; one of the world&#8217;s largest enterprise software giants &#8212; officially launched one of the most massive <strong>workforce reductions</strong> in its 48 year history. According to filings submitted to the <strong>US Securities and Exchange Commission (SEC)</strong> and multiple internal sources, Oracle <strong>terminated approximately 30,000 employees worldwide</strong>, equivalent to <strong>18% of the company&#8217;s total workforce</strong> of around 164,000 as of late 2025.</p><p>What shocked the global technology community was not only the sheer scale of the cuts but also the <strong>method of notification</strong>. Tens of thousands of Oracle employees across five countries received a <strong>cold termination email</strong> in the early morning hours of March 31, informing them that their employment was <strong>ended effective immediately</strong>. There were no in person meetings, no advance warnings, and no transition periods. Many employees reported <strong>losing access</strong> to corporate email, internal Slack channels, VPN connections, and all work systems within minutes of receiving the notice. Some were on vacation, others were in active meetings with clients, and a few were reportedly driving to the office when the email arrived.</p><p>The layoffs impacted employees across <strong>five primary countries</strong>: the United States, India, Canada, Mexico, and Uruguay. Among these, <strong>India was the hardest hit market</strong> with approximately <strong>12,000 positions eliminated</strong>, concentrated in major technology hubs in Bengaluru, Hyderabad, and Noida. Affected departments spanned software engineering, customer support, implementation consulting, and legacy cloud product support units. Notably, many of those laid off had <strong>10 to 20 years of tenure</strong> at Oracle, including senior engineers and middle managers long regarded as the operational backbone of the company.</p><p>Financially, Oracle filed a <strong>2.1 billion USD restructuring plan</strong> with the SEC in March 2026. This charge includes <strong>severance payments</strong>, office lease termination costs, writeoffs of obsolete technology assets, and <strong>asset impairment</strong> charges related to business units being wound down. Chief Financial Officer Safra Catz indicated that the bulk of these costs will be recognized in Oracle&#8217;s fiscal fourth quarter of 2026.</p><p>The layoffs came just <strong>three months after</strong> Oracle successfully raised <strong>50 billion USD</strong> through a combination of <strong>corporate bond issuance</strong> and <strong>equity offerings</strong> in January 2026. It stands as one of the largest corporate capital raises in US technology history. The stated purpose was unambiguous: to fund the buildout of <strong>massive AI data center infrastructure</strong> supporting Oracle&#8217;s strategy to become a leading AI computing infrastructure provider, directly challenging Microsoft Azure, Google Cloud, and Amazon Web Services.</p><p>Oracle has signed <strong>longterm contracts worth more than 300 billion USD</strong> with OpenAI and other major AI firms to supply GPU compute capacity, demanding urgent investment in <strong>Nvidia chips</strong>, advanced cooling systems, and new data centers in Texas, Utah, and Wisconsin. Chairman Larry Ellison previously declared that Oracle would &#8220;<strong>reallocate resources</strong>&#8220; from traditional business lines to AI, and the March 31 layoffs represent the most concrete manifestation of this strategy.</p><p>Internal sources reveal that <strong>a second wave of layoffs</strong> is expected within the coming month, potentially affecting thousands more employees across NetSuite, Cerner, and consulting units. As of publication, Oracle has not issued any official comment on the specific scale of the second round.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/operational-excellence-opex-insight-260407?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/operational-excellence-opex-insight-260407?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p>
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   ]]></content:encoded></item><item><title><![CDATA[GẶP MẶT OFFLINE TẠI TP. HỒ CHÍ MINH: NẾU CẢ CUỘC ĐỜI KHÔNG RỰC RỠ THÌ SAO?]]></title><description><![CDATA[Kh&#244;ng c&#7847;n ph&#7843;i r&#7921;c r&#7905; &#273;&#7875; &#273;&#432;&#7907;c c&#244;ng nh&#7853;n. Ch&#7881; c&#7847;n b&#7841;n &#273;&#7911; r&#245; - b&#7841;n s&#7869; &#273;&#7911; v&#7919;ng.]]></description><link>https://www.bizinsider.co/p/gap-mat-offline-tai-tp-ho-chi-minh</link><guid isPermaLink="false">https://www.bizinsider.co/p/gap-mat-offline-tai-tp-ho-chi-minh</guid><dc:creator><![CDATA[BizInsider]]></dc:creator><pubDate>Tue, 07 Apr 2026 10:31:00 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!RheX!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<h4><em><strong>&#272;&#226;y l&#224; chu&#7895;i b&#224;i vi&#7871;t d&#224;nh cho b&#7841;n &#273;&#7885;c &#273;&#227; &#273;&#259;ng k&#253; t&#7841;p ch&#237; BizInsider. H&#227;y n&#226;ng c&#7845;p g&#243;i th&#224;nh vi&#234;n c&#7911;a m&#236;nh &#273;&#7875; &#273;&#7885;c &#273;&#432;&#7907;c c&#225;c b&#224;i vi&#7871;t v&#224; tham gia v&#224;o ch&#432;&#417;ng tr&#236;nh Webinar AMA ch&#7845;t l&#432;&#7907;ng m&#7895;i th&#225;ng.</strong></em></h4><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!RheX!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!RheX!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 424w, https://substackcdn.com/image/fetch/$s_!RheX!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 848w, https://substackcdn.com/image/fetch/$s_!RheX!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 1272w, https://substackcdn.com/image/fetch/$s_!RheX!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 1456w" sizes="100vw"><img 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srcset="https://substackcdn.com/image/fetch/$s_!RheX!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 424w, https://substackcdn.com/image/fetch/$s_!RheX!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 848w, https://substackcdn.com/image/fetch/$s_!RheX!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 1272w, https://substackcdn.com/image/fetch/$s_!RheX!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F83ad8235-eb9b-4da2-8dee-c48bc2137a61_2674x2242.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><strong>&#128640; BizInsider x 10X Excellence Hub | G&#7862;P M&#7862;T OFFLINE T&#7840;I TP. H&#7890; CH&#205; MINH</strong></p><p><strong>&#8220;N&#7871;u c&#7843; cu&#7897;c &#273;&#7901;i kh&#244;ng r&#7921;c r&#7905; th&#236; sao?&#8221;</strong><br><em>&#8220;Ch&#7881; c&#7847;n b&#7841;n s&#7889;ng &#273;&#250;ng v&#7899;i gi&#225; tr&#7883; c&#7911;a m&#236;nh.&#8221;</em></p><p>Kh&#244;ng ph&#7843;i ai c&#361;ng c&#7847;n m&#7897;t h&#224;nh tr&#236;nh h&#224;o nho&#225;ng. Nh&#432;ng ai c&#361;ng c&#7847;n m&#7897;t &#273;i&#7875;m t&#7921;a &#8212; n&#417;i gi&#250;p m&#236;nh hi&#7875;u r&#245; gi&#225; tr&#7883;, &#273;&#7883;nh v&#7883; b&#7843;n th&#226;n v&#224; &#273;i &#273;&#250;ng con &#273;&#432;&#7901;ng c&#7911;a m&#236;nh.</p><p>Bu&#7893;i g&#7863;p m&#7863;t offline l&#7847;n n&#224;y c&#249;ng <strong>Ng&#244; C&#244;ng Tr&#432;&#7901;ng</strong> kh&#244;ng ch&#7881; l&#224; m&#7897;t s&#7921; ki&#7879;n. &#272;&#243; l&#224; kh&#244;ng gian &#273;&#7875; b&#7841;n d&#7915;ng l&#7841;i, nh&#236;n s&#226;u h&#417;n v&#224;o ch&#237;nh m&#236;nh &#8212; gi&#7919;a r&#7845;t nhi&#7873;u &#225;p l&#7921;c v&#7873; th&#224;nh c&#244;ng, t&#7889;c &#273;&#7897; v&#224; k&#7923; v&#7885;ng.</p><p>&#10024; <strong>B&#7841;n s&#7869; nh&#7853;n &#273;&#432;&#7907;c g&#236; t&#7915; bu&#7893;i g&#7863;p m&#7863;t n&#224;y?</strong><br>&#8226; L&#224;m r&#245; gi&#225; tr&#7883; c&#7889;t l&#245;i c&#225; nh&#226;n trong h&#224;nh tr&#236;nh s&#7921; nghi&#7879;p<br>&#8226; G&#243;c nh&#236;n th&#7921;c t&#7871; v&#7873; ph&#225;t tri&#7875;n b&#7873;n v&#7919;ng, kh&#244;ng ch&#7841;y theo &#8220;&#225;nh h&#224;o quang&#8221;<br>&#8226; K&#7871;t n&#7889;i v&#7899;i c&#7897;ng &#273;&#7891;ng c&#249;ng t&#432; duy ph&#225;t tri&#7875;n &amp; Operational Excellence<br>&#8226; Nh&#7919;ng chia s&#7867; s&#226;u s&#7855;c t&#7915; tr&#7843;i nghi&#7879;m th&#7921;c chi&#7871;n, kh&#244;ng ph&#7843;i l&#253; thuy&#7871;t</p><p>&#128204; <strong>&#272;&#7889;i t&#432;&#7907;ng tham gia (b&#7855;t bu&#7897;c):</strong><br>Loyal Fan c&#7911;a BizInsider ho&#7863;c Premium c&#7911;a Skool &#8211; 10X Excellence Hub</p><p>&#272;&#226;y l&#224; ch&#432;&#417;ng tr&#236;nh c&#243; thu ph&#237; tham d&#7921;!</p><p>&#128205; <strong>&#272;&#7883;a &#273;i&#7875;m:</strong> Th&#224;nh ph&#7889; H&#7891; Ch&#237; Minh<br>&#128197; <strong>Th&#7901;i gian:</strong> 18h00, Th&#7913; 4, ng&#224;y 29/04/2026<br>&#128274; <strong>S&#7889; l&#432;&#7907;ng tham d&#7921; gi&#7899;i h&#7841;n</strong></p><p>Kh&#244;ng c&#7847;n ph&#7843;i r&#7921;c r&#7905; &#273;&#7875; &#273;&#432;&#7907;c c&#244;ng nh&#7853;n.<br>Ch&#7881; c&#7847;n b&#7841;n &#273;&#7911; r&#245; &#8212; b&#7841;n s&#7869; &#273;&#7911; v&#7919;ng.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://app.crmbright.com/widget/form/8k1PEpV0Km3L5cD3w4bg&quot;,&quot;text&quot;:&quot;&#272;&#259;ng k&#253; tham d&#7921; t&#7841;i &#273;&#226;y&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://app.crmbright.com/widget/form/8k1PEpV0Km3L5cD3w4bg"><span>&#272;&#259;ng k&#253; tham d&#7921; t&#7841;i &#273;&#226;y</span></a></p><div><hr></div><p>Hi&#7879;n t&#7841;i, c&#244;ng ty t&#432; v&#7845;n v&#224; gi&#225;o d&#7909;c John&amp;Partners c&#249;ng AI SMARTUP c&#243; tri&#7875;n khai r&#7845;t nhi&#7873;u ch&#432;&#417;ng tr&#236;nh &#273;&#224;o t&#7841;o, hu&#7845;n luy&#7879;n, t&#432; v&#7845;n &#273;&#7875; gi&#250;p c&#225;c doanh nh&#226;n, doanh ch&#7911; v&#224; doanh nghi&#7879;p t&#7889;i &#432;u ho&#225; c&#7845;u tr&#250;c v&#7853;n h&#224;nh doanh nghi&#7879;p trong giai &#273;o&#7841;n n&#224;y, v&#224; &#7913;ng d&#7909;ng OPEX trong t&#7845;t c&#7843; c&#225;c ho&#7841;t &#273;&#7897;ng hi&#7879;n nay. Ch&#250;ng t&#244;i &#273;&#227; &#273;&#7891;ng h&#224;nh c&#249;ng c&#7843; tr&#259;m doanh nghi&#7879;p trong h&#417;n 15 n&#259;m ho&#7841;t &#273;&#7897;ng v&#7915;a qua, v&#224; &#273;&#227; gi&#250;p r&#7845;t nhi&#7873;u doanh nghi&#7879;p kh&#244;ng nh&#7919;ng th&#224;nh c&#244;ng trong n&#432;&#7899;c m&#224; c&#242;n &#7903; th&#7883; tr&#432;&#7901;ng n&#432;&#7899;c ngo&#224;i, v&#224; r&#7845;t nhi&#7873;u doanh nghi&#7879;p h&#432;&#7899;ng t&#7899;i doanh thu t&#7927; &#273;&#244;.</p><p><strong>&#127881; C&#193;C CH&#431;&#416;NG TR&#204;NH &#272;&#192;O T&#7840;O PUBLIC C&#217;NG JOHN&amp;PARTNERS:</strong></p><p>&#128204; Ch&#432;&#417;ng Tr&#236;nh Hu&#7845;n Luy&#7879;n Chuy&#234;n Gia T&#432; V&#7845;n Nh&#432;&#7907;ng Quy&#7873;n Chuy&#234;n Nghi&#7879;p: <a href="https://johnpartners.co/coaching">https://johnpartners.co/coaching</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh &#273;&#224;o t&#7841;o chuy&#234;n gia t&#432; v&#7845;n nh&#432;&#7907;ng quy&#7873;n chuy&#234;n nghi&#7879;p: <a href="https://johnpartners.co/consulting">https://johnpartners.co/consulting</a></p><p>&#128204; &#272;&#259;ng k&#253; ch&#432;&#417;ng tr&#236;nh AI SMARTUP: <a href="https://aismartup.co/apply">https://aismartup.co/apply</a></p><p>&#128204; Kh&#243;a COO &#8211; GI&#193;M &#272;&#7888;C V&#7852;N H&#192;NH: <a href="https://john-partners.com/coo">https://john-partners.com/coo</a></p><p>&#128204; Kh&#243;a QU&#7842;N L&#221; CHU&#7894;I CUNG &#7912;NG THEO TI&#202;U CHU&#7848;N QU&#7888;C T&#7870;: <a href="https://john-partners.com/quanlychuoicungung">https://john-partners.com/quanlychuoicungung</a></p><p>&#128204; Kh&#243;a CAIO &#8211; CHIEF AI OFFICER: GI&#193;M &#272;&#7888;C PH&#7908; TR&#193;CH TR&#205; TU&#7878; NH&#194;N T&#7840;O: <a href="https://john-partners.com/caio">https://john-partners.com/caio</a></p><p>&#128204; Kh&#243;a SPEAK TO LEAD (PUBLIC SPEAKING): <a href="https://john-partners.com/speaktolead">https://john-partners.com/speaktolead</a></p><p>&#128204; Kh&#243;a GI&#193;M &#272;&#7888;C &#272;I&#7872;U H&#192;NH TH&#7870; H&#7878; M&#7898;I (NEXTGEN CEO): <a href="https://john-partners.com/nextgenceo">https://john-partners.com/nextgenceo</a></p><p>&#128204; Kh&#243;a Lean Six Sigma Green Belt: <a href="https://john-partners.com/leansixsigmagreenbelt">https://john-partners.com/leansixsigmagreenbelt</a></p><p>&#128204; Kh&#243;a Lean Six Sigma Black Belt: <a href="https://john-partners.com/leansixsigmablackbelt">https://john-partners.com/leansixsigmablackbelt</a></p><p>&#128204; CEC (Certified Excellent Consultant) Associate: <a href="https://john-partners.com/cecassociate">https://john-partners.com/cecassociate</a></p><p>&#128204; CEC (Certified Excellent Consultant) Professional: <a href="https://john-partners.com/cecprofessional">https://john-partners.com/cecprofessional</a></p><p>&#128204; CEC (Certified Excellent Consultant) Master: <a href="https://john-partners.com/cecmaster">https://john-partners.com/cecmaster</a></p><p>&#128204; &#7912;ng d&#7909;ng AI trong c&#244;ng vi&#7879;c: <a href="https://john-partners.com/ungdungaitrongcongviec">https://john-partners.com/ungdungaitrongcongviec</a></p><p>&#128204; AI Mini Application: <a href="https://john-partners.com/khoaaiminiapplication">https://john-partners.com/khoaaiminiapplication</a></p><p>&#128204; G&#243;i t&#432; v&#7845;n doanh nghi&#7879;p v&#7915;a v&#224; nh&#7887; (SME): <a href="https://john-partners.com/dichvutuvansme">https://john-partners.com/dichvutuvansme</a></p><p>&#128204; G&#243;i D&#7882;CH V&#7908; T&#431; V&#7844;N: <a href="https://john-partners.com/dichvutuvan">https://john-partners.com/dichvutuvan</a></p><p>&#128204; G&#243;i D&#7882;CH V&#7908; TH&#7848;M &#272;&#7882;NH N&#258;NG L&#7920;C V&#7852;N H&#192;NH TR&#431;&#7898;C &#272;&#7846;U T&#431; OPERATIONAL DUE DILIGENCE (ODD): <a href="https://john-partners.com/operationalduediligence">https://john-partners.com/operationalduediligence</a></p><p>&#128204; G&#243;i D&#7882;CH V&#7908; COACHING: <a href="https://john-partners.com/coaching">https://john-partners.com/coaching</a></p><p>&#128204; G&#243;i &#272;&#192;O T&#7840;O IN-HOUSE: <a href="https://john-partners.com/khoahocinhouse">https://john-partners.com/khoahocinhouse</a></p><p>&#128204; Tham gia c&#7897;ng &#273;&#7891;ng 10X Excellence Hub: <a href="https://bit.ly/10xexcellence">https://bit.ly/10xexcellence</a></p><p>&#128204; &#272;&#259;ng k&#253; OPEX Playbooks: <a href="https://opexplaybooks.com/home">https://opexplaybooks.com/home</a></p><p>&#128204; T&#236;m hi&#7875;u v&#7873; M&#244; h&#236;nh c&#7911;a E2E Launch t&#7841;i &#273;&#226;y: <a href="https://e2elaunch.com/">https://e2elaunch.com/</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh Born To Rise: <a href="https://john-partners.com/post/born-to-rise-hanh-trinh-nhin-lai-va-kham-pha">https://john-partners.com/post/born-to-rise-hanh-trinh-nhin-lai-va-kham-pha</a></p><p><strong>&#127881; LI&#202;N H&#7878; &#272;&#7874; &#272;&#431;&#7906;C T&#431; V&#7844;N:</strong></p><p>&#128231;  Email: info@john-partners.com </p><p>&#128222;  Hotline: 028 888 999 58</p><p>&#127760; Website: <a href="https://www.john-partners.com">https://www.john-partners.com</a></p><p>#BizInsider #10XExcellenceHub #OfflineEvent #Leadership #Mindset #OperationalExcellence #SelfDevelopment #Networking #ExecutiveMindset #GrowthJourney</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">BizInsider: Business | AI | Franchise | Strategy | OE | Lean is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p></p>]]></content:encoded></item><item><title><![CDATA[BUSINESS ETIQUETTE MASTERY: Nghi thức kinh doanh]]></title><description><![CDATA[N&#226;ng t&#7847;m phong th&#225;i, chu&#7849;n h&#243;a h&#224;nh vi trong b&#224;n ti&#7879;c v&#224; m&#244;i tr&#432;&#7901;ng kinh doanh.]]></description><link>https://www.bizinsider.co/p/business-etiquette-mastery-nghi-thuc-kinh-doanh-260421</link><guid isPermaLink="false">https://www.bizinsider.co/p/business-etiquette-mastery-nghi-thuc-kinh-doanh-260421</guid><dc:creator><![CDATA[BizInsider]]></dc:creator><pubDate>Sun, 05 Apr 2026 02:52:48 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!cTQ3!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<h4><em><strong>&#272;&#226;y l&#224; chu&#7895;i b&#224;i vi&#7871;t d&#224;nh cho b&#7841;n &#273;&#7885;c &#273;&#227; &#273;&#259;ng k&#253; t&#7841;p ch&#237; BizInsider. H&#227;y n&#226;ng c&#7845;p g&#243;i th&#224;nh vi&#234;n c&#7911;a m&#236;nh &#273;&#7875; &#273;&#7885;c &#273;&#432;&#7907;c c&#225;c b&#224;i vi&#7871;t v&#224; tham gia v&#224;o ch&#432;&#417;ng tr&#236;nh Webinar AMA ch&#7845;t l&#432;&#7907;ng m&#7895;i th&#225;ng.</strong></em></h4><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!cTQ3!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!cTQ3!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 424w, https://substackcdn.com/image/fetch/$s_!cTQ3!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 848w, https://substackcdn.com/image/fetch/$s_!cTQ3!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 1272w, https://substackcdn.com/image/fetch/$s_!cTQ3!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 1456w" sizes="100vw"><img 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srcset="https://substackcdn.com/image/fetch/$s_!cTQ3!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 424w, https://substackcdn.com/image/fetch/$s_!cTQ3!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 848w, https://substackcdn.com/image/fetch/$s_!cTQ3!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 1272w, https://substackcdn.com/image/fetch/$s_!cTQ3!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffeaa43b1-f283-413b-8b7b-e41353bd187c_2674x2242.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><strong>&#10024; BUSINESS ETIQUETTE MASTERY</strong></p><p><strong>&#8594; N&#226;ng t&#7847;m phong th&#225;i, chu&#7849;n h&#243;a h&#224;nh vi trong b&#224;n ti&#7879;c v&#224; m&#244;i tr&#432;&#7901;ng kinh doanh.</strong></p><p>C&#243; nh&#7919;ng ng&#432;&#7901;i ch&#7881; c&#7847;n xu&#7845;t hi&#7879;n&#8230; &#273;&#227; t&#7841;o &#273;&#432;&#7907;c s&#7921; tin t&#432;&#7903;ng.</p><p>Kh&#244;ng ph&#7843;i v&#236; h&#7885; n&#243;i nhi&#7873;u, m&#224; v&#236; t&#7915;ng c&#7917; ch&#7881; &#273;&#7873;u &#273;&#250;ng &#8211; &#273;&#7911; &#8211; tinh t&#7871;.</p><p>Trong kinh doanh, nh&#7919;ng quy&#7871;t 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Th&#7921;c h&#224;nh trong b&#7889;i c&#7843;nh th&#7921;c t&#7871; &#8211; kh&#244;ng ch&#7881; h&#7885;c, m&#224; tr&#7843;i nghi&#7879;m</p><p>&#10024; Bu&#7893;i t&#7889;i c&#7911;a ch&#432;&#417;ng tr&#236;nh kh&#244;ng ch&#7881; l&#224; m&#7897;t b&#7919;a &#259;n.</p><p>&#272;&#243; l&#224; n&#417;i t&#7915;ng chi ti&#7871;t nh&#7887; t&#7841;o n&#234;n &#273;&#7859;ng c&#7845;p l&#7899;n.</p><p>&#128073; &#272;&#7859;ng c&#7845;p kh&#244;ng n&#7857;m &#7903; vi&#7879;c b&#7841;n n&#243;i g&#236;.</p><p>M&#224; &#7903; c&#225;ch b&#7841;n khi&#7871;n ng&#432;&#7901;i kh&#225;c tin t&#432;&#7903;ng ngay t&#7915; l&#7847;n g&#7863;p &#273;&#7847;u ti&#234;n.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://app.crmbright.com/widget/form/LWKwq1WqbACw9bZRl69H&quot;,&quot;text&quot;:&quot;&#272;&#259;ng k&#253; t&#7841;i &#273;&#226;y&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://app.crmbright.com/widget/form/LWKwq1WqbACw9bZRl69H"><span>&#272;&#259;ng k&#253; t&#7841;i &#273;&#226;y</span></a></p><p>Hi&#7879;n t&#7841;i, c&#244;ng ty t&#432; v&#7845;n v&#224; gi&#225;o d&#7909;c John&amp;Partners c&#249;ng AI SMARTUP c&#243; tri&#7875;n khai r&#7845;t nhi&#7873;u ch&#432;&#417;ng tr&#236;nh &#273;&#224;o t&#7841;o, hu&#7845;n luy&#7879;n, t&#432; v&#7845;n &#273;&#7875; gi&#250;p c&#225;c doanh nh&#226;n, doanh ch&#7911; v&#224; doanh nghi&#7879;p t&#7889;i &#432;u ho&#225; c&#7845;u tr&#250;c v&#7853;n h&#224;nh doanh nghi&#7879;p trong giai &#273;o&#7841;n n&#224;y, v&#224; &#7913;ng d&#7909;ng OPEX trong t&#7845;t c&#7843; c&#225;c ho&#7841;t &#273;&#7897;ng hi&#7879;n nay. Ch&#250;ng t&#244;i &#273;&#227; &#273;&#7891;ng h&#224;nh c&#249;ng c&#7843; tr&#259;m doanh nghi&#7879;p trong h&#417;n 15 n&#259;m ho&#7841;t &#273;&#7897;ng v&#7915;a qua, v&#224; &#273;&#227; gi&#250;p r&#7845;t nhi&#7873;u doanh nghi&#7879;p kh&#244;ng nh&#7919;ng th&#224;nh c&#244;ng trong n&#432;&#7899;c m&#224; c&#242;n &#7903; th&#7883; tr&#432;&#7901;ng n&#432;&#7899;c ngo&#224;i, v&#224; r&#7845;t nhi&#7873;u doanh nghi&#7879;p h&#432;&#7899;ng t&#7899;i doanh thu t&#7927; &#273;&#244;.</p><p><strong>&#127881; C&#193;C CH&#431;&#416;NG TR&#204;NH &#272;&#192;O T&#7840;O PUBLIC C&#217;NG JOHN&amp;PARTNERS:</strong></p><p>&#128204; Ch&#432;&#417;ng Tr&#236;nh Hu&#7845;n Luy&#7879;n Chuy&#234;n Gia T&#432; V&#7845;n Nh&#432;&#7907;ng Quy&#7873;n Chuy&#234;n Nghi&#7879;p: <a href="https://johnpartners.co/coaching">https://johnpartners.co/coaching</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh &#273;&#224;o t&#7841;o chuy&#234;n gia t&#432; v&#7845;n nh&#432;&#7907;ng quy&#7873;n chuy&#234;n nghi&#7879;p: <a href="https://johnpartners.co/consulting">https://johnpartners.co/consulting</a></p><p>&#128204; &#272;&#259;ng k&#253; ch&#432;&#417;ng tr&#236;nh AI SMARTUP: <a href="https://aismartup.co/apply">https://aismartup.co/apply</a></p><p>&#128204; &#272;&#259;ng k&#253; kh&#243;a h&#7885;c Lean Six Sigma Green Belt: <a href="https://john-partners.com/leansixsigmagreenbelt">https://john-partners.com/leansixsigmagreenbelt</a></p><p>&#128204; &#272;&#259;ng k&#253; kh&#243;a h&#7885;c Lean Six Sigma Black Belt: <a href="https://john-partners.com/leansixsigmablackbelt">https://john-partners.com/leansixsigmablackbelt</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh CEC (Certified Excellent Consultant) Associate: <a href="https://john-partners.com/cecassociate">https://john-partners.com/cecassociate</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh CEC (Certified Excellent Consultant) Professional: h<a href="http://ttps://john-partners.com/cecprofessional">ttps://john-partners.com/cecprofessional</a></p><p>&#128204; Ch&#432;&#417;ng tr&#236;nh CEC (Certified Excellent Consultant) Master: <a href="https://john-partners.com/cecmaster">https://john-partners.com/cecmaster</a></p><p>&#128204; &#7912;ng d&#7909;ng AI trong c&#244;ng vi&#7879;c: <a href="https://john-partners.com/ungdungaitrongcongviec">https://john-partners.com/ungdungaitrongcongviec</a></p><p>&#128204; Kho&#225; h&#7885;c AI Mini Application: <a href="https://john-partners.com/khoaaiminiapplication">https://john-partners.com/khoaaiminiapplication</a></p><p>&#128204; T&#236;m hi&#7875;u v&#7873; M&#244; h&#236;nh c&#7911;a E2E Launch t&#7841;i &#273;&#226;y: <a href="https://e2elaunch.com/">https://e2elaunch.com/</a></p><p>&#128204; G&#243;i t&#432; v&#7845;n doanh nghi&#7879;p v&#7915;a v&#224; nh&#7887; (SME): <a href="https://john-partners.com/dichvutuvan">https://john-partners.com/dichvutuvan</a></p><p><strong>&#127881; LI&#202;N H&#7878; &#272;&#7874; &#272;&#431;&#7906;C T&#431; V&#7844;N:</strong></p><p>&#128231;  Email: info@john-partners.com </p><p>&#128222;  Hotline: 028 888 999 58</p><p>&#127760; Website: <a href="https://www.john-partners.com">https://www.john-partners.com</a></p><p>#BusinessEtiquette #LeadershipPresence #ExecutivePresence #JohnAndPartners #ProfessionalImage #BusinessSkills #FineDining #Networking #LeadershipDevelopment</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">BizInsider: Business | AI | Franchise | Strategy | OE | Lean is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p></p>]]></content:encoded></item><item><title><![CDATA[The Operational Excellence Tools Series | #46: Smart Manufacturing Hits 47% Global Adoption As Cobots Surpass 210,000 Units.]]></title><description><![CDATA[The Age Of Human-Robot Collaboration Is Here.]]></description><link>https://www.bizinsider.co/p/the-operational-excellence-tools-46</link><guid isPermaLink="false">https://www.bizinsider.co/p/the-operational-excellence-tools-46</guid><pubDate>Sat, 04 Apr 2026 14:03:13 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!1EwC!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p><em>Welcome to the unique weekend article for the<strong> Loyal Fan subscribers-only edition</strong>.</em></p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/subscribe?"><span>Subscribe now</span></a></p><div class="pullquote"><p><strong>This is the #46 article of The Operational Excellence Tools Series.</strong></p></div><h1>Outlines and Key Takeaways</h1><blockquote><p><strong>Part 1 &#8211; Official Announcement</strong></p><p><strong>Part 2 &#8211; Background and Meaning</strong></p><p><strong>Part 3 &#8211; Analysis Through the Lens of Operational Excellence</strong></p><p><strong>Part 4 &#8211; Lessons for Businesses</strong></p><p><strong>Part 5 &#8211; Conclusion</strong></p></blockquote><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!1EwC!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!1EwC!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!1EwC!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!1EwC!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!1EwC!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!1EwC!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png" width="1456" height="1221" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/fa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:1221,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:139363,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:&quot;https://www.bizinsider.co/i/193154826?img=https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png&quot;,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!1EwC!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 424w, https://substackcdn.com/image/fetch/$s_!1EwC!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 848w, https://substackcdn.com/image/fetch/$s_!1EwC!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 1272w, https://substackcdn.com/image/fetch/$s_!1EwC!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Ffa643e98-b339-48a2-9d6b-6de48cc5d539_1645x1379.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><h2><strong>PART 1: OFFICIAL INFORMATION </strong></h2><p>The year 2026 marks a historic inflection point for global <strong>smart manufacturing</strong> as the official adoption rate reaches <strong>47%</strong>, a <strong>12 percentage point</strong> increase year over year. This figure signals a fundamental transition from &#8220;technology experimentation&#8221; to <strong>large scale operational deployment</strong>. More than <strong>8,500 facilities</strong> worldwide have completed full <strong>Industrial Internet of Things (IIoT)</strong> deployment since the beginning of 2026 alone, pushing the global <strong>industrial IIoT</strong> market beyond <strong>$602 billion</strong>, up from $514.39 billion in 2025.</p><p>Within the broader <strong>smart manufacturing</strong> landscape, <strong>collaborative robots</strong> (commonly known as <strong>cobots</strong>) have emerged as one of the most powerful growth pillars. According to data from leading market research organizations, over <strong>210,000 cobot units</strong> were shipped in the <strong>last four quarters</strong>, bringing the global <strong>collaborative robot</strong> market valuation to approximately <strong>$11.3 billion</strong> with <strong>28% annual growth</strong>. Notably, industry experts predict that <strong>cobots will surpass traditional industrial robots</strong> in deployment volume by <strong>2028</strong>, an unprecedented milestone in the history of industrial <strong>automation</strong>.</p><p>In terms of market share, <strong>Universal Robots</strong> (Denmark) continues to lead the cobot market with over <strong>40% global share</strong>. The &#8220;Big Three&#8221; comprising <strong>ABB</strong> (Switzerland), <strong>Universal Robots</strong>, and <strong>FANUC</strong> (Japan) collectively held approximately <strong>45% of total unit shipments</strong> in 2024, with the remainder distributed among <strong>KUKA</strong>, <strong>Yaskawa</strong>, <strong>Doosan</strong>, and rising domestic manufacturers from China such as <strong>AUBO</strong> and <strong>Techman Robot</strong>.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://www.bizinsider.co/p/the-operational-excellence-tools-46?utm_source=substack&utm_medium=email&utm_content=share&action=share&quot;,&quot;text&quot;:&quot;Share&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://www.bizinsider.co/p/the-operational-excellence-tools-46?utm_source=substack&utm_medium=email&utm_content=share&action=share"><span>Share</span></a></p><p>A defining trend for 2026 is the shift of <strong>cobots</strong> from lightweight applications to <strong>full industrial grade performance</strong>. The latest cobot generations, exemplified by <strong>ABB</strong>&#8216;s <strong>GoFa</strong> and <strong>SWIFTI</strong> lines, have shattered traditional barriers between collaborative and industrial robots. The <strong>GoFa CRB 15000</strong> features <strong>torque</strong> and <strong>position sensors</strong> at each joint, a 950mm reach, maximum 5kg payload, and speeds up to 2.2 meters per second. Meanwhile, <strong>SWIFTI</strong> achieves speeds exceeding <strong>5 meters per second</strong>, five times faster than most machines in its class, designed for <strong>intermittent collaboration</strong> tasks between humans and robots.</p><p>The most significant technological breakthrough of 2026 is the convergence of <strong>cobots</strong> and <strong>Physical AI</strong>. At <strong>GTC 2026</strong> in San Jos&#233;, California, <strong>NVIDIA</strong> CEO <strong>Jensen Huang</strong> declared: &#8220;<strong>Physical AI has arrived &#8212; every industrial company will become a robotics company.</strong>&#8220; NVIDIA unveiled new <strong>Cosmos</strong> world models, <strong>Isaac</strong> simulation frameworks, and <strong>Isaac GR00T N</strong> models to accelerate the transition toward <strong>intelligent robotics</strong>. Strategic partners including <strong>ABB Robotics</strong>, <strong>FANUC</strong>, <strong>Universal Robots</strong>, <strong>KUKA</strong>, <strong>Yaskawa</strong>, <strong>Figure</strong>, <strong>Agility</strong>, and numerous other major players are building on <strong>NVIDIA</strong> technology to develop and deploy <strong>Physical AI</strong> at global scale.</p><p>In <strong>logistics and warehousing</strong>, the <strong>automation</strong> revolution is equally transformative. <strong>KION Group</strong> and <strong>GXO Logistics</strong> deployed the first <strong>AI powered autonomous industrial truck</strong> at a warehouse in <strong>&#201;pinoy, France</strong>, a facility currently operating more than 200 manual trucks. Unlike traditional <strong>Automated Guided Vehicles</strong> (AGVs) that follow predetermined paths, <strong>KION</strong>&#8216;s autonomous truck can <strong>plan and execute complete transport missions dynamically</strong>: picking up pallets at origin points, navigating through active warehouse aisles, and delivering to destination locations while <strong>adapting to obstacles</strong> and traffic in real time. This technology leverages the <strong>NVIDIA Omniverse</strong> platform, the <strong>MEGA</strong> simulation engine, and <strong>digital twin</strong> architecture pioneered by <strong>Accenture</strong>.</p><p>The <strong>warehouse robotics</strong> market is projected to grow from <strong>$1.8 billion</strong> in 2025 to <strong>$6.6 billion</strong> by 2035, at a <strong>compound annual growth rate (CAGR)</strong> of <strong>13.8%</strong> according to <strong>Future Market Insights</strong>. <strong>Autonomous Mobile Robots</strong> command a <strong>44.4% market share</strong>, while <strong>picking and placing</strong> functions lead the application segment at <strong>38.6%</strong>. The broader <strong>AMR</strong> market is forecast to expand from <strong>$3.4 billion</strong> in 2026 to <strong>$17 billion</strong> by 2035, representing a <strong>19.5%</strong> annual growth rate.</p><p>Another critical signal is the strategic repositioning of major corporations. <strong>ABB Group</strong> sold its <strong>robotics division</strong> to <strong>SoftBank</strong>, while leading automakers such as <strong>BMW</strong> and <strong>Audi</strong> are piloting <strong>humanoid robots</strong> in their production operations. According to the latest survey from the <strong>Association for Advancing Automation (A3)</strong>, <strong>41% of manufacturers</strong> are prioritizing <strong>AI Vision</strong> systems in their 2026 <strong>automation</strong> strategies. Simultaneously, updated <strong>ISO/TS 15066</strong> safety standards, <strong>tax incentives</strong> that shorten payback periods, and the persistent global <strong>labor shortage</strong> are creating <strong>three converging forces</strong> driving an unprecedented wave of <strong>flexible automation</strong> adoption across industries worldwide.</p>
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